Denelli Italia Avis 

Great communication from
Bailey! I am really pleased with the high quality customer service that I received from Bailey! Thank you! Also the furniture was great quality and the assembly team are so impressive!!!

More than 5 months after taking possession of over £13k of Ashleigh furniture we still cannot use the recliners because the fix that Denelli need to apply has still not happened despite promises and a waste of time visit to our home 6 weeks ago when they finally brought parts, but wrongly manufactured ones. They said new parts would be despatched within 4-5 weeks but we've heard nothing since, though delays and poor communication have been a running theme. As soon as we highlighted on delivery day that the recliners catch on the carpet, causing juddering, Denelli said that it is a common issue, but we don't even have a thick carpet. Their visiting technician said that on the furniture we have, even 1cm of carpet depth would cause the problem.
Very disappointed with Denelli.

Edit based on Denelli response below: Our carpet is not 'very, very thick' - that is a complete lie. Even your own technician stated that just 1cm of carpet depth would cause problems with that particular furniture.

Bailey was very helpful, polite and efficient. The showroom had a good display of the various products.

Excellent pre sales advice and support

We were guided very well in the selection of the right furniture for the space we have , post sales support is fantastic too

Fantastic customer service. The guys there are very friendly and helpful, in particular Bailey, he couldn't have been more helpful and enthusiastic. We have previously purchased a savannah sofa for our kitchen, it is the most comfortable sofa we have had and still looks brand new today. We have recently returned to purchased the same sofa but in a different finish for our lounge. I have not doubt that we will be equally as happy with the new one.

Denelli is incredible!

The whole experience from ordering our sofa and bedframe to their delivery has been totally professional, stress free and wholly excellent. Steve is an excellent person to deal with and provided recommendations based on our specific requirements . The delivery team were very polite and took the time to help us move the furniture around to ensure they were where we wanted them - certainly not a drop and go outfit. Everything was cleaned away prior to their leaving. Although Denelli’s furniture is not by any means the cheapest, the service and attentiveness by all involved make it a worthwhile investment!

Great service. Friendly and professional and good quality products.

I visited the Denelli showroom twice and was assisted both times by Bailey - very knowledgeable and helpful. The choice was a little overwhelming, but we were assisted and dealt with with courtesy and efficiency. Would highly recommend, and ask for Bailey for assistance.

Bailey was extremely knowledgeable about the products and provided an excellent service. Highly recommended.

Very good collection of sofas which stands out from the rest. I was very happy with the level of service provided by Vejay at the shop. He really spent a lot of time understanding what I needed and I’m very happy with sofa once it arrived. Overall, very good experience and I would strongly recommend Denelli if you are looking for that wow factor !

The furniture is great quality - as expected; but the best thing was that the delivery and installation team were super careful and competent.

Denelli have been my fav store for over 10 years. The prices are higher than your average high street store, but the quality of the items speak for themselves. Its far superior and the designs are a cut above the rest. I've now purchased 3 sofa sets (for different rooms) a beautiful dinning table and i can honestly say the service is brilliant. I've always managed to speak to Steve (the manager I believe) and he's always been so efficient and helpful. I really cant fault their service.
Have just purchased The Mel Sofa and I absolutely love it. Am smiling each time i walk into that room!

A welcoming and friendly service from Bailey at the showroom without being pushy at all (and great with some bored kids there too!). Enthusiastic and knowledgeable and has been excellent when ordering subsequently after the visit. Couldn’t recommend highly enough

Nice sofa at a very reasonable price.

Sofa was delivered but the driver did not unpack due to misunderstanding. Sent an email to ask for refund of the unpacking fee and it was processed within minutes. Very impressed by their speed.

Highly recommended.

Personable staff, friendly and helpful towards customers. My order was delivered in a matter of days and the delivery was able to be made around my working hours.

Bailey made my first time experience wonderful, I hardly do reviews but this is one review I just had to do! Bailey was professional and knowledgeable, he made sure I got what I wanted and was always communicating despite the time difference. Every company needs a Bailey!! Thank you.

Ajay’s service was very helpful and he was able to explain the products clearly and the company was also able to price match

A the sofa we ordered on line is beautiful and exceeded my expectatations
B the service from the store was friendly and helpful
C communication re delivery couldnt be improved on
D delivery was bang on time and guys efficient, friendly and tidied away all packaging without needing to be asked
E l cant speak highly enough of this Company !!

Bailey was exceptionally efficient and had a fantastic knowledge of the product I wanted to buy. He dealt with me politely and the turn around of the necessary admin was almost immediate. He gave me great confidence in the company and inspired me to return to purchase at another time.