I had a consultation at DERMIS Clinics today and had such a positive experience. Everyone at the clinic was incredibly welcoming, friendly and professional. Dr Arf was excellent. He took the time... Voir plus
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Dr Amar was a pleasure to have do my CO2 laser. He listened carefully to the areas I wanted focusing on but was careful too. He performed the process with confidence and with a relaxed yet confiden... Voir plus
Always a wonderful experience at Dermis. Arf always takes the time to talk everything through and explain and will never do anything that he doesn’t feel would be right for me. I wouldn’t go anywhere... Voir plus
Arf and Helen are always so warm and welcoming. They’re very friendly and extremely professional with it. Arf always pays really close attention to what I am trying to achieve. He listens, without... Voir plus
À propos de l'entreprise
Coordonnées de contact
4,7
Excellent
64 avis
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Amazing great service always
I have been coming to Dr Arf for a few years now for Botox and filler. I have never been anywhere with such great results. Both Helen and Arf are so friendly every time I go and I would never go anywhere else. I trust them completely and would highly recommend.
9 décembre 2023
Avis spontané
I got my lips done months ago at the…
I got my lips done months ago at the Coulsdon clinic. I was Intrigued to try them from seeing their Instagram results & 5 star reviews on Google.
After a couple of months after getting my lip filler done I become concerned with lumps & bumps appearing as you can see in the picture I’ve attached (they look like this from all angles zoom in & notice the two lines going down my top lip) even family & friends commented on this, & started pointing it out to go get them corrected.
I got around 0.5ml both sides of my lip so 1ml all together & only had my top lip done.
I contacted the clinic through WhatsApp & asked how much it was to get them dissolved as I wasn’t happy with the final results, they quoted £100.
I went to 2 different practitioners before paying any more money to this clinic, for some advise on my lips just to get a second opinion. Both of them explained that my filler was not performed correctly & I should ask for my money back. Considering I constantly massaged my lips day & night to try even out the lumps but nothing helped, both were confused why after me doing this they still had this appearance.
The clinic said they would book me in a “review appointment” but I needed to put down a £100 deposit to book this appointment. Why should any customer need to put down more money to get a 20/ 30min appointment to then be told I would need to put my £100 deposit towards getting my lips corrected if I decided to get them dissolved.
Being in the beauty industry myself if my client wasn't happy or satisfied with their results I wouldn’t dream of asking them to pay to fix something or even hold their money for my time if it wasn’t their fault.
Not every appointment should be treated the same- as I was told it was “A standard deposit required for every appointment”. Every case & client is different, I explained to the clinic that I really just wanted this to be corrected & didn’t want to “escalate” the situation, but was told by their receptionist Helen that this remark was threatening…
Any customer has a right to escalate a complaint especially if your literally altering someone’s appearance & doing it incorrectly shouldn’t sit right with any company.
I never asked for any money back as I can appreciate the practitioners time all I wanted was for my lips to be corrected & back to normal.
Future advice next time a customer has concerns don’t make it so difficult to try fix the problem, seems more money orientated then trying to do the moral thing for your customers.
12 avril 2022
Avis spontané
Love this place and dr sef
Love this place and dr sef
Always go here for Botox and lips
3 juin 2021
Avis spontané
EXCELLENT CLINIC
EXCELLENT CLINIC. I have been coming here for the last three years having lips and botox and always perfect results by actual doctors!
6 février 2021
Avis spontané
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