The item I ordered was delivered quickly. The item was faulty and customer service dealt with the issue very promptly. There was no long waiting in the queue on the phone and I was offered a refund or... Voir plus
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Very relieved that DPD were able to defer delivery until Wednesday. The Cornis oil was affordably priced by Dewaldens. Somewhere between the garden centre and the carrier, the postcode is incorrect.... Voir plus
Myself and friend go to the garden centre every week sometimes at the weekend with my husband I like the fact you can park your car the staff are always welcoming and nice. Food is always fresh
We always have a great experience at de Waldens! Their chicken baked potato are excellent and there’s lots of beautiful things in their shop not to mention their garden centre
À propos de l'entreprise
Écrit par l'entreprise
Dewaldens is an independently owned Garden Centre and coffee shop just outside Kilmarnock in the heart of Ayrshire. We have everything your green-fingers could desire.
Coordonnées de contact
Ayr Road, KA1 4EJ, Kilmarnock, Royaume-Uni
- 01563 528911
- info@dewaldens.com
- www.dewaldens.com
4,9
Excellent
2 k avis
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My experience was made great because to…
My experience was made great because to order was simple and delivery was quick. Thankyou.
17 septembre 2026
Helpful customer service when calling…
Helpful customer service when calling the centre with a query. Ordering easy for click and collect. Would definitely recommend.
10 septembre 2026
Offers and water
Was there on Wednesday after 12.00 and were too late for the breakfast offer and too early for the afternoon offer. Asked for a glass of tap water with my food order as I don’t like bottled water, sodium gives me heart burn. Still waiting on the water.
Went today Sunday after 2.00 and asked for the scone and tea offer. Couldn’t have that as it is only Monday to Friday. Too many rules. Asked for a glass of tap water with the food order and was advised couldn’t have tap water only bottled. I can’t believe that you cannot get a glass of water in Scotland and the only option is together a plastic bottle. Most establishments offer water after all we have an abundance of drinking water in Scotland. Sorry will not be back and feel they should look at their offers, which are many and confusing, and the water policy. Very disappointed.
13 septembre 2026
Avis spontané
Réponse de Dewaldens Garden Centre & Coffee Shop - Ayrshire
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your visits and appreciate you sharing your concerns.
We would, however, like to clarify the timings of our offers. Our Morning Specials are available from 9am–11am, and our Afternoon Specials are available from 2:30pm–4pm, Monday to Friday. These timings are clearly stated as part of the offers, although we appreciate that they may not have suited the times of your visits.
With regard to our scone and tea offer, this is also a Monday–Friday offer, which is why it wasn’t available when you visited on Sunday. We have a number of different offers throughout the week, but each has specific days and times, which we do communicate to customers.
We’re disappointed that your experiences have led you to decide not to return. Nevertheless, we genuinely appreciate your feedback and will take your comments into consideration as we continue to review our service and customer experience.
Thank you again for visiting us, and we wish you well.
Ordered online
Ordered online, but telephoned prior to check it was the right product. Helpful staff member called me back as promised. Quick delivery to the south coast via DPD. Great plant pots, exactly as expected, thank you.
8 septembre 2026
Dewaldens is an excellent garden centre…
Dewaldens is an excellent garden centre and coffee shop. Love everything about it.
30 août 2026
Brilliant, brilliant, brilliant ❤️❤️❤️
Efficient and very welcoming staff!
Service was second to none! Gave us 150% attention!
Food was incredible and absolutely delicious 😋
Swift offer of pudding/cames!! Delighted husband 😜😜
25 août 2026
Staff always nice and helpful
22 août 2026
Great coffee shop and I buy my knitting…
Great coffee shop and I buy my knitting supplies at a good price
14 août 2026
Arrived yesterday morning and was…
Arrived yesterday morning and was pleasantly greeted by staff as always and the dogs. Took our Autistic grandson for breakfast. We asked if they had pancakes for him which the girl said no. So we asked for toast and seemingly you cannot order just toast for a child despite the fact that myself, my husband and daughter were ordering breakfast items. I can’t believe that a place like that who is expanding its cafe would deny any child a couple of slices of toast. We have been many times and always had a great experience, but i am afraid the whole thing yesterday and the member of staffs attitude has completely put me off and I won’t be back
18 août 2026
Avis spontané
Réponse de Dewaldens Garden Centre & Coffee Shop - Ayrshire
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your visit left you feeling disappointed, particularly as you have visited us many times previously and have always had positive experiences.
We completely understand that when visiting with a child, especially a child with additional needs, having a little flexibility around food can make a big difference. We’re sorry that on this occasion we weren’t able to meet your expectations and, more importantly, that you felt the interaction with our team member was lacking in understanding.
That said, our breakfast menu does have set items and there are occasions where we’re unable to provide individual items outside of the menu. This is not intended to be unhelpful or to exclude anyone, but we appreciate that the way this was communicated clearly matters, and we will take your comments on board with the team.
We’re particularly disappointed to hear that you felt the member of staff’s attitude was the reason you would not return. That certainly isn’t the experience we want any of our customers to have.
Thank you again for your feedback. We do value your previous support and hope that, in time, we can restore your confidence in us.
Very helpful staff prices very good an…
Very helpful staff prices very good an all round good experience.
12 août 2026
Person at counter went above himself to…
Person at counter went above himself to find what i was looking for and it was no problem for him
11 août 2026
Great experience delivered
What started out as a poor experience turned out to be an excellent one. Thank you to Ross and his team at the garden centre for organising a very personal solution and delivering the goods!
30 juillet 2026
Found what i wanted
Found what i wanted, quick checkout great price, fast xelivery, happy customer x
6 août 2026
I found the exact colour of handbag I…
I found the exact colour of handbag I had been looking for. The service was excellent.
6 août 2026
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