Visited today and had a furniture range/style in mind from looking online.. ended up not being right for the location so we were glad we visited the store. Asha was very helpful and explained differen... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We had a great experience buying our new sofa. From perusing the well stocked showroom to chatting the options through with Kelly the saleswoman. We were left confident in our choice and the order was... Voir plus
L'entreprise a répondu
Our saleslady Dawn was polite, patient and helpful and fully explained everything to us. We waited a couple of days to ensure we would see her personally when we decided to order.
L'entreprise a répondu
Kelly made us feel bery welcome, she answered all our questions and gave us time to think through any of our decisions without any pressure. She was friendly and professional. It was a great experienc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Miles Gray Road, SS14 3AF, Basildon, Royaume-Uni
- 0333 999 9801
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Wanted a sofa off the peg as just moved…
Wanted a sofa off the peg as just moved house. Found one atDFS which was just right, in the clearance sale and we could have next day. The lady that served us was very helpful and knowledgeable.
8 juillet 2026
Réponse de DFS Furniture - Basildon
Hello John,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
New sofa bought
We were greeted by Dawn who was extremely friendly and helpful. Dawn asked us what we were looking for a proceeded to show us what was available giving us options as we were shown around. We were also offered a hot drink which was very nice. Dawn explained the whole process from start to finish. We did not feel pressured in any way and the whole experience was very easy.
7 juillet 2026
Réponse de DFS Furniture - Basildon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Dawn met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Dawn welcome me and made everything…
Dawn welcome me and made everything clear. Had all the answers to my question. And she was very relatable.
6 juillet 2026
Réponse de DFS Furniture - Basildon
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
What great customer service!
Throughout the whole experience, the customer service was excellent. We didn’t feel pressured and when we needed assistance Dawn was ready with all the answers. She was really great and made us feel quiet at home. She also asked all the right questions to help us find a perfect sofa.
100% recommend DFS in Basildon, very pleased.
5 juillet 2026
Réponse de DFS Furniture - Basildon
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Dawn.
Kind Regards,
Jordan
DFS Customer Support
Friendly and non pushy salesperson
friendly and non pushy salesperson. Offered tea and coffee and the whole transaction completed on the sofa rather than desk (which as great with kids). Everything explained clearly and the store was very well presented.
5 juillet 2026
Réponse de DFS Furniture - Basildon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Basildon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Our sales person was friendly helpful…
Our sales person was friendly helpful but not pushy at all.
4 juillet 2026
Réponse de DFS Furniture - Basildon
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service very friendly
We was greeted very politely at the door by Kelly who was exceptionally helpful throughout our visit nothing was to much trouble
5 juillet 2026
Réponse de DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Réponse de DFS Furniture - Basildon
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Basildon
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Staff were helpful.
27 juin 2026
Réponse de DFS Furniture - Basildon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Good customer service talked me through…
Good customer service talked me through things that were essential on hard sell
27 juin 2026
Réponse de DFS Furniture - Basildon
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Dawn was really helpful without being overpowering being…
Dawn was really helpful without being overpowering.
Dawn's knowledge of the product and her ability to explain details thereof was first class.
She knew so many individual details about the settee we picked, which surprised us considering how many settees you have in stock.
3 juillet 2026
Réponse de DFS Furniture - Basildon
Hello Phil & Sandy,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Dawn.
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Basildon
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Customer care was helpful considerate…
Customer care was helpful considerate to my needs and friendly got exactly what I wanted good experience
2 juillet 2026
Réponse de DFS Furniture - Basildon
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Basildon
Hello Clive,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great service for purchase
We went into the DFS store at Pips Hill Basildon. The staff were polite and helpful but not overbearing. We chose our furniture and put in our order with a member of staff. It was very straightforward and then it was checked by a second member of staff so it was checked. We were very pleased with the experience.
1 juillet 2026
Réponse de DFS Furniture - Basildon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Basildon
Hello Michelle,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Basildon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Greeted with courtesy no hassel or hard…
Greeted with courtesy no hassel or hard sell staff was polite and understanding.
1 juillet 2026
Réponse de DFS Furniture - Basildon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
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