DFS Furniture - Beckton Avis 

Wasim really helped us choose the sofa set we wanted and made everything very easy to understand

He made sure to follow up after and was always smiling

Great service by Kumal.

Extremely good customer service, really patient and informative.

Everything was easy. Also Salman very efficent

Moinul in Beckton branch helped us pick our ideal sofa. Everything was explained in detail, the customer service was second to none. I will recommend to anyone who is looking to buy a sofa for their new home or living rooms.

It is first time I have purchased sofa from DFS.The store staff was very nice and friendly. But the delivery options and updates are totally ridiculous. I received an email on 21/07/2026
that i should receive my delivery on 15 but they deliver on wrong courier service.i have to go somewhere due to holidays but because of delivery I can't. So I will not buy again anything from DFS.

Good customer service the gentleman is very experienced he was good man thank you for customer service I really appreciate

Had a great experience buying my sofa today!! The service was amazing and felt really heard. Thanks!

Dear DFS Customer Service,

I am writing to make a formal complaint regarding my recently delivered Teno Brass Extending 6–8 Seater Dining Table.

The table was delivered on Friday, 18 July. As the packaging was intact, I did not open the box until Saturday, when I began assembling the table. Unfortunately, while fitting the legs, I discovered that the table had already been damaged. This clearly indicates that the item was either damaged before packaging or during transit.

This is extremely disappointing, particularly given the price and reputation of DFS. I expected to receive a brand-new product in perfect condition, not one that is damaged straight out of the box.

I request that DFS resolve this matter promptly by providing either:

* A full replacement of the dining table at no additional cost, including collection of the damaged item; or
* A full refund if a satisfactory replacement cannot be provided within a reasonable timeframe.

Under the Consumer Rights Act 2015, goods supplied must be of satisfactory quality, fit for purpose, and as described. As the table arrived damaged, it does not meet these legal requirements.

If this matter is not resolved promptly and satisfactorily, I will have no hesitation in escalating my complaint. This will include reporting the issue to the appropriate consumer protection bodies, pursuing my statutory rights, and sharing my experience through review platforms and social media so that other consumers are aware of my experience.

Please treat this as a formal complaint and respond within the next 48 hours with your proposed resolution. I have photographs of the damage and can provide them upon request.

I look forward to your prompt response and an amicable resolution.

Yours faithfully,
Mohammed Eyahia

Overall was very good was tteated with respect and very polite staff told us everything we needed to know also was very patient with us very happy with the whole experiance

We had a really positive experience with DFS. From the moment we visited the store, the staff were friendly, helpful, and knowledgeable. In particular, Kash was extremely helpful and made the whole process easy and enjoyable. Kash took the time to understand what we was looking for, answered all our questions, and provided excellent advice.

All stuff is good

I have very bad experienced about delivery people. They said they are from Romania., they are very rude and aggressive people was scared when they are in my house, they should be gentle quiet

Noah was great help when ordering our new sofa. He reviewed our order with us at each stage to make sure we have ordered the correct thing and was super friendly and attentive to our family! :)

I’m very happy with my my purchase and am looking forward to the bed. The advisor Moin was very helpful and knowledgeable thank you

We visited the showroom before placing our order to make sure we were happy with the sofa, and the staff were friendly, helpful, and gave us plenty of time to choose. Once we saw it in person, we knew it was the right one for us.

The sofa is exactly what we were hoping for—excellent quality, beautifully made, and incredibly comfortable. It looks fantastic in our home and was definitely worth the investment.

The delivery took around three months, but this was made clear from the start as it was a genuine made-to-order item. The wait was absolutely worth it, and we couldn’t be happier with our purchase. We would happily recommend both the sofa and the company to others.

Moin was excellent very patient and extremely knowledgeable and very professional polite and cuteous

Friendly and attentive staff. Clear and concise information.