It was very good, there were choices of sofas and customer service adviser Moin was really great, he explained everything even show us how to take care of our sofa, one of the thing I liked you got ti... Voir plus
L'entreprise a répondu
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We had the pleasure of being served by Izzath at your Beckton branch today. Izzath listened to our needs and ideas Made suggestions and recommendations. He was very professional and friendly we did... Voir plus
L'entreprise a répondu
The salesman was very friendly and wasn't pushy for a sale at all .we were offered refreshments while we spoke about our different options .Once we decided on the furniture we wanted the salesman... Voir plus
L'entreprise a répondu
We felt comfortable by the sales advisor explaining in depth of all items that we liked. She made us feel at ease with her smile and knowledge.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Claps Gate Lane, E6 6LH, London, Royaume-Uni
- 0333 999 9789
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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I would like to commend Kumar for the…
I would like to commend Kumar for the excellent customer service he provided during my DFS bed purchase. He was friendly, knowledgeable, and patient throughout the process. He took the time to answer all my questions, His professionalism and helpful attitude made a real difference, and I really appreciate the outstanding service. Thank you Kumar.
27 juillet 2026
Réponse de DFS Furniture - Beckton
Hello Syed,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The sales rep whos name I have forgot…
The sales rep whos name I have forgot was very helpful and calm. Also offered a free delivery option and explained the entire sales process in detail.
26 juillet 2026
Réponse de DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
speaking to people that know there stuff
a fantastic man named noah that explained in good English.
26 juillet 2026
Réponse de DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Very satisfied with service. Exceptional customer service and staff
25 juillet 2026
Réponse de DFS Furniture - Beckton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Wasim really helped us choose the sofa…
Wasim really helped us choose the sofa set we wanted and made everything very easy to understand
He made sure to follow up after and was always smiling
16 juillet 2026
Réponse de DFS Furniture - Beckton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Beckton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Extremely good customer service
Extremely good customer service, really patient and informative.
22 juillet 2026
Réponse de DFS Furniture - Beckton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Beckton
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Moinul in Beckton branch helped us pick…
Moinul in Beckton branch helped us pick our ideal sofa. Everything was explained in detail, the customer service was second to none. I will recommend to anyone who is looking to buy a sofa for their new home or living rooms.
19 juillet 2026
Réponse de DFS Furniture - Beckton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
It is first time I have purchased sofa…
It is first time I have purchased sofa from DFS.The store staff was very nice and friendly. But the delivery options and updates are totally ridiculous. I received an email on 21/07/2026
that i should receive my delivery on 15 but they deliver on wrong courier service.i have to go somewhere due to holidays but because of delivery I can't. So I will not buy again anything from DFS.
14 juillet 2026
Réponse de DFS Furniture - Beckton
Good Morning Amber,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery, I can appreciate this situation must have been incredibly frustrating. Consequently we will look forward to delivering the furniture and bringing this to a close for you as soon as possible.
I have tried to contact you today to discuss this further however I am really sorry we missed you. Please be rest assured we will be in contact with you to arrange the delivery.
Apologies again for any inconvenience caused.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service!
13 juillet 2026
Réponse de DFS Furniture - Beckton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good customer service the gentleman is…
Good customer service the gentleman is very experienced he was good man thank you for customer service I really appreciate
19 juillet 2026
Réponse de DFS Furniture - Beckton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Had a great experience buying my sofa
Had a great experience buying my sofa today!! The service was amazing and felt really heard. Thanks!
19 juillet 2026
Réponse de DFS Furniture - Beckton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Dear DFS Customer Service,
Dear DFS Customer Service,
I am writing to make a formal complaint regarding my recently delivered Teno Brass Extending 6–8 Seater Dining Table.
The table was delivered on Friday, 18 July. As the packaging was intact, I did not open the box until Saturday, when I began assembling the table. Unfortunately, while fitting the legs, I discovered that the table had already been damaged. This clearly indicates that the item was either damaged before packaging or during transit.
This is extremely disappointing, particularly given the price and reputation of DFS. I expected to receive a brand-new product in perfect condition, not one that is damaged straight out of the box.
I request that DFS resolve this matter promptly by providing either:
* A full replacement of the dining table at no additional cost, including collection of the damaged item; or
* A full refund if a satisfactory replacement cannot be provided within a reasonable timeframe.
Under the Consumer Rights Act 2015, goods supplied must be of satisfactory quality, fit for purpose, and as described. As the table arrived damaged, it does not meet these legal requirements.
If this matter is not resolved promptly and satisfactorily, I will have no hesitation in escalating my complaint. This will include reporting the issue to the appropriate consumer protection bodies, pursuing my statutory rights, and sharing my experience through review platforms and social media so that other consumers are aware of my experience.
Please treat this as a formal complaint and respond within the next 48 hours with your proposed resolution. I have photographs of the damage and can provide them upon request.
I look forward to your prompt response and an amicable resolution.
Yours faithfully,
Mohammed Eyahia
18 juillet 2026
Avis spontané
Réponse de DFS Furniture - Beckton
Good Morning Mohammed,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your dining table.
We are really sorry to hear about the issue with the dining table. This is very disappointing and not the service we wish our customers to receive.
I have raised this internally with the relevant department to ask them to call and discuss the issue further with you, I can assure you it's not how we like to treat our customers. Apologies again for any inconvenience caused.
Kind Regards,
Lorraine A
DFS Central Customer Support
Overall was very good was tteated with…
Overall was very good was tteated with respect and very polite staff told us everything we needed to know also was very patient with us very happy with the whole experiance
18 juillet 2026
Réponse de DFS Furniture - Beckton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service
We had a really positive experience with DFS. From the moment we visited the store, the staff were friendly, helpful, and knowledgeable. In particular, Kash was extremely helpful and made the whole process easy and enjoyable. Kash took the time to understand what we was looking for, answered all our questions, and provided excellent advice.
16 juillet 2026
Réponse de DFS Furniture - Beckton
Hello Emily,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Beckton
Hello Mr Hussain,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I have very bad experienced about…
I have very bad experienced about delivery people. They said they are from Romania., they are very rude and aggressive people was scared when they are in my house, they should be gentle quiet
15 juin 2026
Réponse de DFS Furniture - Beckton
Hello Farjana,
Thank you for taking the time to share your feedback, we are very sorry to learn your experience on delivery was not a pleasant one. Rest assured we will investigate this internally with the delivery company to ensure this is fed back accordingly. Apologies again.
Kind regards,
Lia
DFS Customer Support
Noah was great help when ordering our…
Noah was great help when ordering our new sofa. He reviewed our order with us at each stage to make sure we have ordered the correct thing and was super friendly and attentive to our family! :)
14 juillet 2026
Réponse de DFS Furniture - Beckton
Hello Dan,
Thanks for your lovely feedback, we’re glad to hear Noah met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
I’m very happy with my my purchase and…
I’m very happy with my my purchase and am looking forward to the bed. The advisor Moin was very helpful and knowledgeable thank you
14 juillet 2026
Réponse de DFS Furniture - Beckton
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
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