Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCrescent Link Retail Park, Unit 3, BT476SA Londonderry, GB
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Lisez les avis des autres
Very easy to deal with and didn't take long to go through the process of our purchase. The difference in fibre and foam was explained well and how to take care of the fibre option. Had great advice an... Voir plus
L'entreprise a répondu
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... Voir plus
L'entreprise a répondu
Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, Royaume-Uni
- 0333 999 9838
4,9
Excellent
3 k avis
Demande des avis aux clients
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Réponse de DFS Furniture - Derry Londonderry
Thank you for your positive review..
Kind Regards,
Vanessa
DFS Customer Support
Good interest from staff 👍 I enjoyed…
Good interest from staff 👍 I enjoyed my visit and would recommend your store to anyone, good customer service is hard to find these days; and "I'll be back.
22 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
We appreciate you taking the time to share your positive experience! We're happy to hear that you enjoyed your visit and found our service helpful. We look forward to seeing you again!
Kind Regards,
Vanessa
DFS Customer Support
The customer care is par excellent
22 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Your sales rep James was very helpful…
Your sales rep James was very helpful throughout the process.
25 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Derry Londonderry
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Excellent service in store and wide…
Excellent service in store and wide range to choose from
25 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Repeat customer 👌
I have bought my last 3 suites from DFS and I've always enjoyed the experience in store. The staff are so friendly and remember us too. I always find what I'm looking for and love the payment plans. When I've had to contact support for a repair the man was out within the week. Good aftercare. Will continue to shop and highly recommend DFS
18 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Scottish saleswoman
Scottish woman (sorry can’t remember your name) who sold me sofa bed was great. Knows her stuff. Kind and patient. Whatever you’re paying her, pay her more.
24 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Réponse de DFS Furniture - Derry Londonderry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Réponse de DFS Furniture - Derry Londonderry
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Derry Londonderry
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great experience. Staff fantastic
Friendly approachable staff. The knowledge of the products. Great experience could have sat chatting all day. No pressure to buy. Overall fantastic 👌
18 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Derry Londonderry
Good morning,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Derry Londonderry
Good morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Love our new Sofa
Love our new Sofa.
Everything was explained about warranty and delivery times. Got it on the sale too
17 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
Good morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Gary was very helpful and…
Gary was very helpful and knowledgeable, was not pushy and answered all our questions.
14 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales rep Eimear
The sales rep Eimear. She was patient, knowledgeable and pleasant.
It was a pleasure dealing with her.
Very happy with the experience and our purchase.
14 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience! We're happy to hear that our sales representative was patient, knowledgeable, and pleasant. We're glad you're happy with your purchase.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience; we are so glad our staff were helpful and knowledgeable for you.
Kind Regards,
Vanessa
DFS Customer Support
Staff member was very helpful and took…
Staff member was very helpful and took his time with us.
8 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
We appreciate you sharing your positive experience with us. We are so happy to hear that our staff member was helpful!
Kind Regards,
Vanessa
DFS Customer Support
Had to go looking for a salesperson…
Had to go looking for a salesperson lots of hidden costs
7 janvier 2026
Réponse de DFS Furniture - Derry Londonderry
Good Morning Sean,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
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