No hard sell. Jackie was extremely knowledgable, unhurried and customer-friendly. Having looked at all your sofas (refreshingly having not been pounced on by over-zealous sales people) we chose the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Michelle was outstanding. Very knowledge, kind, patient and communication was excellent. She made the whole experience of purchasing a suite very easy. She answered all my queries and questions in a p... Voir plus
Went into Droitwich store today to purchase a new sofa for my son/daughter in law. The lady paisley was extremely helpful and knowledgeable. She put us at ease and the purchase was very fast and str... Voir plus
L'entreprise a répondu
No high pressure salesmen, offered us assistance or freedom to browse at our leisure,didn't follow us around the shop.Just the way it should be.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, Royaume-Uni
- 0333 999 9742
4,9
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The service lee the sales person was…
The service lee the sales person was extremely helpful
11 août 2026
Réponse de DFS Furniture - Droitwich
Hello Beryl,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Droitwich
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Droitwich
Hello Kaddy,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Super helpful and supportive!
May was super helpful and supportive. She took the time to explain all the options and helped us to visualise our dream sofa. Fab customer service. Very excited to sit in our new sofa! Thank you so much, we will definitely post some photos
10 août 2026
Réponse de DFS Furniture - Droitwich
Hello Mrs Parry,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Jas was very helpful and knowledgeable
Jas was very helpful and knowledgeable, he was great. Fully appreciate how smooth Jas made the experience.
9 août 2026
Réponse de DFS Furniture - Droitwich
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful and friendly staff :)
The member of staff was patient, friendly and helped talk us through all the steps of our purchase. They offered professional opinions without trying to hard sell extras and genuinely treated us like people. 5 Star experience!
9 août 2026
Réponse de DFS Furniture - Droitwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
I was served by Paisley at the…
I was served by Paisley at the Droitwich store, I came in twice and on both occasions had lots of questions, she was patient, kind and no question was too much for her, she guided me through my purchase and explained everything perfectly what an asset to the store!
9 août 2026
Réponse de DFS Furniture - Droitwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
May was very knowledgeable about the…
May was very knowledgeable about the sofa that we wanted to buy, and explained clearly about the insurance products that we brought,
9 août 2026
Réponse de DFS Furniture - Droitwich
Hello Barry,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Droitwich
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Nice range of sofas to look at and try
Nice range of sofas to look at and try. Helpful staff
8 août 2026
Réponse de DFS Furniture - Droitwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Réponse de DFS Furniture - Droitwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Pleasant professional staff allowed…
Pleasant professional staff allowed time for browsing not pushy.
5 août 2026
Réponse de DFS Furniture - Droitwich
Hello Tim,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Droitwich
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Top service
Lee was super today, gave us the time we needed to make sure it was the sofa we really wanted. Then went through everything for us and all the details we needed to know.
Brought our last sofa 20 years ago and it’s lasted that long so come back again for another one and top service yet again. Can’t wait for it to be delivered now.
2 août 2026
Réponse de DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable salesman
2 août 2026
Réponse de DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lee was super helpful
Lee was super helpful! He made our measurements work and we left very happy!
1 août 2026
Réponse de DFS Furniture - Droitwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The young girl who looked after us was…
The young girl who looked after us was very pleasant and very informative about everything, she is a credit to you
31 juillet 2026
Réponse de DFS Furniture - Droitwich
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The service in store was fantastic
The service in store was fantastic. A lovely Lady called May helped me identify the sofa which was right for me. She was a wealth of knowledge around all the different sizes and models. I was super impressed. A few weeks later when it came to purchasing the Sofa a gentleman called Lee helped me. He was very friendly, polite, knowledable and made buying my first sofa a fun experience
31 juillet 2026
Réponse de DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.