When I went into the Dudley store I was immediately greeted by a friendly face who asked if he could help. I had encountered a problem( not the stores fault at all) but that did their upmost to resol... Voir plus
Établissement
Changer d'établissementStation Dr, Merry Hill Retail Park Unit 2, DY5 1SY Brierley Hill, GB
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Lisez les avis des autres
Aliyah was superb, such knowledge , friendly approach and lovely girl, a credit to you at dfs, do not discount Sam or Ben at merryhill center, we went back the day after we saw what we wanted and Ben... Voir plus
L'entreprise a répondu
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... Voir plus
L'entreprise a répondu
Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, Royaume-Uni
- 0333 999 9844
4,9
Excellent
4 k avis
Demande des avis aux clients
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Tony at the Brierley Hill dudley branch was very…
Tony at the merryhill center was very attentive helpful and clear when explained everything from start to finish a pleasure to deal with .
31 mai 2026
Réponse de DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Staff were very welcoming and the lady…
Staff were very welcoming and the lady who looked after me Ailia, she so friendly and professional. She made me feel valued and respected. She was timely and honest throughout our conversations and gave me the opportunity to make decisions on my own without force or coercion.
30 mai 2026
Réponse de DFS Furniture - Dudley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ailia.
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Ben
Great customer service from Ben, very helpful in talking us through different options and the pros and cons of each.
29 mai 2026
Réponse de DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
Tony at Merry Hill made us very welcome
Tony at Merry Hill made us very welcome
He was professional, friendly and knowledgeable about the products
Thank you
30 mai 2026
Réponse de DFS Furniture - Dudley
Good Morning,
We are really happy that Tony met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Dudley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Ben & Sam,a credit to the store,made…
Ben & Sam,a credit to the store,made everything easy and straightforward in choosing our sofa.
29 mai 2026
Réponse de DFS Furniture - Dudley
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben and Sam.
Kind Regards,
Jordan
DFS Customer Support
Tony was so helpful talking through…
Tony was so helpful talking through different options and colours with no pressure
28 mai 2026
Réponse de DFS Furniture - Dudley
Hello Karen,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Your knowledgable and helpful staff…
Your knowledgable and helpful staff made the process enjoyable.
28 mai 2026
Réponse de DFS Furniture - Dudley
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great service from Matt
Matt is the member of staff who helped us out and sold us our new sofa. He was a pleasure to talk to and although in sales wasn’t pushy or too much. He explained everything well and ensured we understood each stage of the process. A true asset to the team
23 mai 2026
Réponse de DFS Furniture - Dudley
Hello Lucy,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with May.
Kind regards,
Lia
DFS Customer Support
Fabulous service great selection
Fabulous service great selection of stock, we had a excellent experience choosing our suit. 100% thank you.
Ps Great coffee 👍
26 mai 2026
Réponse de DFS Furniture - Dudley
Hello Robert,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
David who dealt with my order was…
David who dealt with my order was lovely explined everything full... did not rush me and made me feel at ease.
25 mai 2026
Réponse de DFS Furniture - Dudley
Hello,
Thanks for your lovely feedback, we’re glad to hear David met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Dudley
Hello,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
I think his name was Matt?
I think his name was Matt?? He was absolutely brilliant so patient I came in a few weeks ago and he was really good with pointing me towards the best sofa and today I went back and purchased and he was so friendly and down to earth. Thank you so much!!
25 mai 2026
Réponse de DFS Furniture - Dudley
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Matt in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Matt was fantastic
Matt was fantastic
Made the experience an enjoyable one
Answered all our questions well and reassured us
24 mai 2026
Réponse de DFS Furniture - Dudley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly and knowledgeable
Tony was really friendly and knowledgeable and patient with us on decision-making
16 mai 2026
Réponse de DFS Furniture - Dudley
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
EXCELENT SERVICE
i think the young mans name was Matt, he could not have done enough for us i am a night mare when shopping, he was so lovely and patient, explained everything in detail, answered all our questions, a really lovely shopping experience thanks to Matt, thanks again take care. would highly recommend DFS to every one. thanks Mark and Steph
23 mai 2026
Réponse de DFS Furniture - Dudley
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Dudley
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Great service in store today !
Great service in store today !
Great sofa selected at an awesome price !
23 mai 2026
Réponse de DFS Furniture - Dudley
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
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