I have been in 4 times to DFS Eastbourne - each time, no pressure or hard sale. Just extremely helpful and knowledgeable staff. Today I purchased the sofa having really chatted with Tracey a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... Voir plus
L'entreprise a répondu
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... Voir plus
L'entreprise a répondu
I had a great experience working with James, he is an asset to your company and made buying my new sofa simple and stress free, he listened carefully to what I needed. Excellent customer service.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Broadwater Way, BN22 9PW, Eastbourne, Royaume-Uni
- 0333 999 9842
4,9
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
We have been today & brought a new sofa…
We have been today & brought a new sofa Tracey dealt with us & she was amazing she answered all our questions & she explained everything to us impeccable service
19 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Good service
Good service . Friendly. Just a bit too pushy on selling after care. Trying to sell something I didn’t want. Nearly walked out.
12 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Sale
No, pressure.
Answerd all question put foward, with an honest reply.
Gave me time to think it over, with no constant rush to get a sale..
Just don't like the delivery charge added as an extra... as it is not an extra in my mind, when there is no other option that can be taken.
Just add the price to it with free delivery.
19 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
5 Stars for Tracey and DFS
I couldn’t have asked for better service at DFS, and that’s down to Tracey.
She listened to what I actually needed, showed me options that genuinely suited my space and budget. She was patient with all my questions about fabric and delivery, honest with her answers, and she kept me updated exactly when she said she would.
Made the whole thing easy. Thank you, Tracey — a real credit to DFS.
19 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
A very engaging sales lady
A very engaging sales lady who didn't try to oversell the product but gave us confidence in the purchase.
18 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
DFS Eastbourne
We brought a new sofa today from the DFS in Eastbourne. It was just so easy, the staff were brilliant. So helpful and informative. Gary guided us through every step of the way explaining the different styles and help us choose the configuration that suited us best. Explained everything we needed to know. It was great. Would definitely recommend and use again without thinking twice.
18 juillet 2026
Réponse de DFS Furniture - Eastbourne
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service
Excellent customer service . Emma answered all our questions and more besides . Was helpful and cheerful through out . The store layout was very thoughtfully laid out making it is to select our item .
18 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Plenty of choice,Matt helpful and…
Plenty of choice,Matt helpful and entusiastic. Lots of deals to be had as well as interest free credit.
10 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
I was very Impressed By the Lady who…
I was very Impressed By the Lady who dealt with us Tracy was superb went through every thing with me very Knowledgable But not pushy I am absolutely Delighted with my choice Many Thanks
15 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Excellent service from Gary at DFS…
Excellent service from Gary at DFS Eastbourne branch. He made it very painless. Everything was explained regarding the sofa and delivery
10/10 thank you
13 juillet 2026
Avis spontané
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
the Guy was extremely helpful in…
the Guy was extremely helpful in everyway explained in detail so pleased with the out come
12 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Gary and team was great to assist us…
Gary and team was great to assist us with the purchase of our new sofas and explained how we could track the progress of our order 👍🏻
11 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very informative sales guy
Very informative sales guy. Certainly knows his products. Nice to do business with.
11 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Always buy from dfs the staff are…
Always buy from dfs the staff are professional and excellent with answering questions
11 juillet 2026
Réponse de DFS Furniture - Eastbourne
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Eastbourne
Hello Eamonn,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.