John was friendly, honest and very knowledgeable. He was patient and took time to understand the fabric we needed. He explained everything clearly, carefully and thoroughly. His warm and characterful... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service from the young man who sold us the footstool great ideas from him as purchased two sofas from DFS 4 years ago but didn’t have that particular brand anymore great idea from him b... Voir plus
L'entreprise a répondu
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure... Voir plus
L'entreprise a répondu
This was my second visit to the store to finalise my selection of sofa. The gentleman who served us today was very polite and best at explaining everything we needed to know. He was very helpful from... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Solartron Road, Unit 1, GU14 7QJ, Farnborough, Royaume-Uni
- 0333 999 9815
4,9
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Ben made the experience of choosing our…
Ben made the experience of choosing our sofa fun and easy and was very helpful
13 août 2026
Réponse de DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
The visit was efficiently handled by…
The visit was efficiently handled by your staff who expertly handled all auestions
5 août 2026
Réponse de DFS Furniture - Farnborough
Hello Mr Harrison,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Suggested alternatives which was…
Suggested alternatives which was helpful. Explained everything well.
12 août 2026
Réponse de DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
John at the Farnborough DFS store was…
John at the Farnborough DFS store was extremely helpful, knowledgeable and kind. He made choosing our sofas easy by showing us quality options with quick delivery times. We’re very happy with our choice and grateful for his excellent service.
11 août 2026
Réponse de DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Good choices of sofas
Good choices of sofas, excellent services from 'Billy' the sales person
3 août 2026
Réponse de DFS Furniture - Farnborough
Hello Alister,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
After the store, it was poor
Guy in the store was good. After that it was rubbish tbh. Delivery guys didn’t put it together properly so I had to redo it when they left. They also cut the bottom of the sofas open as didn’t have the proper tools needed to install the feet. Customer service said they would get someone to fix it but nothing came from that. I then chased them to get it sorted but the wait time was too long and my partner was in labour when they could come over.
30 décembre 2025
Réponse de DFS Furniture - Farnborough
Good morning James,
Thank you for taking the time to share your review with us, we are sorry to hear of the difficulties faced with your order. In some instances, the feet for the furniture are stored in the base of the sofa and we do need to cut the base cloth to gain access to these parts. We can see an appointment was scheduled for earlier this year to resolve this area of concern.
Kind Regards,
Holly M
DFS Customer Support
The girl was great and took me to…
The girl was great and took me to exactly what I had described to her the style I wanted
10 août 2026
Réponse de DFS Furniture - Farnborough
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Thanks for the thorough information and…
Thanks for the thorough information and for your patience to answer queries
9 août 2026
Réponse de DFS Furniture - Farnborough
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Ben introduced himself in a friendly…
Ben introduced himself in a friendly manner, he told us to call him if we needed any help or had any questions, he wasn't pushy which myself and my husband liked. We were left to browse at our leisure and we called on Ben when we had made our choice. He was friendly and honest and offered us coffee, we enjoyed cappuccinos while doing the paperwork, which was done efficiently and quickly. Only downside was Ben was an Arsenal supporter lol which made for humorous banter from my husband being a spurs supporter. Would recommend and Ben an asset to DFS.
10 août 2026
Réponse de DFS Furniture - Farnborough
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Farnborough
Hello Dean,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
So easy to find the right sofas
So easy to find the right sofas, no pressure selling which was great. Staff happy for me to sit on countless sofas before finding the one that ticked all the boxes.
Finance super easy to set up.
9 août 2026
Réponse de DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Good customer service
Good customer service.
Mike was very patience, approachable and informative.
Once we made our decision he was quick and explained process clearly.
9 août 2026
Réponse de DFS Furniture - Farnborough
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mike.
Kind Regards,
Jordan
DFS Customer Support
The man who served us was very helpful…
The man who served us was very helpful and gave us different options
2 août 2026
Réponse de DFS Furniture - Farnborough
Hello Jonathan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great purchasing experience
Great service from Ben at the Farnborough store on both occasions we visited. No pressured selling but very informative when needed.
9 août 2026
Réponse de DFS Furniture - Farnborough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Billy was great
Billy was great, was extremely informative. Answered any questions we had and laid out all the important information to help us make our decision. Would highly recommend
8 août 2026
Réponse de DFS Furniture - Farnborough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Réponse de DFS Furniture - Farnborough
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Farnborough
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Ben was fantastic
Ben was fantastic, only went for a browse and walked away with a new sofa. There was no pressure at all, he explained everything from start to finish. If you ever walk into DFS farnborough, ask for Ben.
8 août 2026
Réponse de DFS Furniture - Farnborough
Hello Rob,
Thanks for your lovely feedback, we’re glad to hear Ben met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sonia was fantastic
Sonia was fantastic, she made us feel comfortable and relaxed. She listened to our needs and what we wanted and helped us to find exactly what we wanted. Would absolutely recommend DFS Farnborough. Thank you 😊
31 juillet 2026
Réponse de DFS Furniture - Farnborough
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Helpful and friendly sales staff
Helpful and friendly sales staff who took the time and trouble to show and explain the various options.
7 août 2026
Réponse de DFS Furniture - Farnborough
Hello Mike,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
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