Paul was fantastic from start to finish. Even when we had to leave half way through to pick kids up from grand parents house. Explained everything, talked us through all of our options/different fabri... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementmetro retail park metro retail park, NE11 9XS Gateshead, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We were just browsing and after chatting with the sales person were able to choose a Sofa which suited us perfectly. We were unsure of the size we had chosen but the sales person held the items for... Voir plus
L'entreprise a répondu
Fantastic experience and service from David, DFS Metrocentre. We enjoyed our visit and were under no pressure. We were offered refreshments and told to take our time. Once we had chosen our sofas, Dav... Voir plus
L'entreprise a répondu
Lovely clean and well designed showroom. Staff friendly and attentive without being pushy. Once engaged both Zac on an earlier visit and then Paul today were very helpful and guided us effortless... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
metro retail park metro retail park, NE11 9XS, Gateshead, Royaume-Uni
- 0333 999 9757
4,9
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Carmel La-z-boy in willow
There was no hassle, no sales person was constantly on your back, you were left to browse and if you needed help, the help was there straight away, the member of staff that helped me was very patient whilst I made my decision
26 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Rachel was very approachable and…
Rachel was very approachable and knowledgeable about the products we were looking at. She was friendly and an asset to DFS. I would seek out Rachel in the future if I was visiting DFS
26 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Nice guy paul
The guy that served my daughter and I was really helpful and friendly would recommend this store
25 juillet 2026
Réponse de DFS Furniture - Gateshead
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
lovely staff
26 juillet 2026
Réponse de DFS Furniture - Gateshead
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
the staff where nice and pacient
the staff where nice and pacient. They answered all our questions very kindly. well trained and very nice staff
24 juillet 2026
Réponse de DFS Furniture - Gateshead
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really friendly
Really friendly, helpful staff, the furniture I wanted was in the store so we were able to see it in person and try it out
24 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello Victoria,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Lewis was most helpful with the whole…
Lewis was most helpful with the whole process and he was very informative about the products.
24 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Gateshead
Hello Kevin,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent helpful staff made the…
Excellent helpful staff made the purchase very easy.
First class customer service all the way
22 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Marc from DFS in Gateshead made my…
Marc from DFS in Gateshead made my experience purchasing furniture very easy from start to finish. He gave me excellent advice regarding which sofa to buy which would accommodate having pets, and he explained all about the 5 year cover plan which will protect my furniture. Additionally he showed empathy for my health condition, helping me to choose a sofa that was suitable. Marc went above and beyond even staying way past his shift finish time to help me. I had the best customer experience ever in DFS and I would highly recommend them and in particular Marc to help you buy new furniture. A****
22 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Paul was very helpful and professional…
Paul was very helpful and professional throughout our visit, everything was explained in great detail and he answered any questions we had were in a very thorough and helpful manner. Great service 👍
21 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello Rob,
We are really grateful for your kind words and for sharing your experience in our store with Paul. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Perfect Service
No pressure, friendly welcoming and allowed me to browse. Offered really helpful advice and suggestions - after shopping around returned and purchased. Simple and easy from start to finish, also best selection available.
21 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello Gillian,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
We were made very welcome staff were…
We were made very welcome staff were very polite and professional!! Sales lady explained everything clearly,
Thank you.
20 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great Customer Service
Zak was very helpful and calming which was great as this was my first time purchasing a sofa. Went thought everything with me in detail and made it a very clear and easy purchase. Thank you😀
20 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello Lucy,
We are really grateful for your kind words and for sharing your experience in our store with Zak. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Great friendly staff
Great friendly staff, very helpful and knowledgeable. Made our purchase very easy
20 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello Harry,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Good salesperson explained all I needed…
Good salesperson explained all I needed to know
13 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello Philip,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reviewing our salesperson Pamela
Reviewing our salesperson Pamela. She made the buying experience enjoyable and informative. She helped find a sofa to fit our space and requirements and was very clear on the information provided.
18 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great shopping experience!!
Thank you to Jess for her advice and knowledge today. Her friendly approachable personality made shopping a pleasure. A lovely young lady who is a credit to the company.
19 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent service jess was very…
Excellent service jess was very professional and very helpful
19 juillet 2026
Réponse de DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lewis was amazing at his job and every…
Lewis was amazing at his job and every question I had he answered straight away.
19 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.