The members of staff we interacted with were attentive and helpful. We were offered a much needed coffee after trailing round other stores. When we decided which sofa we wanted we were given specific... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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Lisez les avis des autres
We had a really positive experience ordering our new sofa from DFS. The whole process was simple and straightforward from start to finish. Everything was explained clearly, all of our questions we... Voir plus
L'entreprise a répondu
We were lucky to find what we were looking for....However the customer service was great and Keely was very patient and accommodating and took us through the entire process really well. She's a great... Voir plus
L'entreprise a répondu
Becky was brilliant from start to finish. Went through all of the colour options and combinations and was thorough on care instructions. She went out of her way to remember our names and was really go... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, Royaume-Uni
- 0333 999 9777
4,9
Excellent
5 k avis
Demande des avis aux clients
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Buying our sofa
We had a great experience buying our sofa, Charlotte was fantastic and our baby loved her 😊
15 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Great company.helpfull staff.
15 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
All good but we got a free cleaning kit…
All good but we got a free cleaning kit included but later we got a call we had to pay for it !! Bit confused 🤔
14 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello Michelle,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
D was very helpful and professional…
D was very helpful and professional explained everything in detail
14 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello Gemma,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The staff were very helpful and the range excellent
The staff were very helpful and friendly with really good product knowledge. The stock and technology to view products in different colours and materials was excellent.
4 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello Ross,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Amazing staff and great customer…
Amazing staff and great customer service. I felt like I got all the information I needed and I was really impressed with everything.
12 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent Service
Excellent service from Matt (Mathew) @ the Giltbrook Store . He managed to get the scatter cushions made for us in a more suitable colour for our colour scheme. One set came in the wrong colour but this was soon rectified.
Thankyou so much
4 mai 2026
Réponse de DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The staff were very helpful and…
The staff were very helpful and explained all information properly
12 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Giltbrook
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very friendly and easy to find out the…
Very friendly and easy to find out the information I needed
4 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
The staff and variety of products was…
The staff and variety of products was 1st class.Rachell was above and beyond with her knowledge of the products.
11 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello Bernard,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Not being chased around the shop by…
Not being chased around the shop by sales people ,left to browse at our own pace
10 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello Mark,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service, perfect products
Welcoming, attentive service without being overpowering or off-putting. Allowed us to take our time with choosing without being bothered and when we were ready, made the whole process straight-forward and easy. Tried a few stores before DFS but found what was needed here.
8 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Réponse de DFS Furniture - Giltbrook
Hello Jenny,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Giltbrook
Hi Ibiene,
Thank you for your review today. Whilst the items you have ordered are ready for quick delivery, this does depend on the couriers availability and the dates in your area. We can confirm delivery has now been arranged for next week.
Kind Regards,
Holly M
DFS Customer Support
We were treated with extreme…
We were treated with extreme professionalism. No pushy sales, help and advise was so genuine. Becky was so helpful and professional. She was extremely friendly in all aspects of th sale.
6 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Buying the furniture was made easier…
Buying the furniture was made easier because of the knowledge and information provided by the sales person
5 juillet 2026
Réponse de DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
You made our day possible
Excellent service provided to us by Rebecca.She went extra miles to make us comfortable and and go through all the materials provided until we got the best fabric.
Rebecca made our day easy and enjoyable…..with tangible results.
We will surely visit dfs again for the best service
5 juillet 2026
Réponse de DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Rebecca met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
My wife and I were looking for a 2…
My wife and I were looking for a 2 seater sofa. The showroom was quite large with a wide variety of furniture. After a few minutes, an advisor, P71 - Bob approached us and soon put us at our ease. He was very knowledgeable about their furniture, payment and delivery options and it was a pleasure talking to him.
3 juillet 2026
Réponse de DFS Furniture - Giltbrook
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Bob.
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
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