DFS Furniture - Hove Avis 

Excellent friendly service. Our salesperson Paul gave excellent explanation throughout our experience. Let us take time to think our options through.

Sales lady at your Hove branch was extremely helpful and explained everything, even showing me how the sofa bed works.

The sales person for Nigel Carpenter was so patient and helpful given that Nigel is on the spectrum for autism and asked lots of questions.

We came in twice over a 3 week period, no pressure, just helpful information which helped Nigel to make a decision, which he wasn't prepared to fo elsewhere.

So thank you.

We were looking for a riser recliner chair with a 2 seater settee recliner to match. DFS had exactly what we wanted & was, for us, much more comfortable than other sofa's we had seen. Paul was very friendly & helpful. Even had a coffee whilst we took our time to make our decision.

Sales assistant Kerry was so helpful and informative, brilliant service.

Customer service was very good It was very nice

Owen at DFS was very efficient and good customer service , this was the Goldstone retail park

Excellent staff, explained all the options available and the payment options thoroughly

Helpful staff, not to pushy.

Very friendly & helpful. Purchased a chair a couple of years ago & was served by the same lady (Bev)

Ordered two pieces (Roseley three and two seater). Gabby helped us out and displayed extreme patience, demonstrated knowledge about the products and was extremely attentive throughout the whole process. She was truly wonderful in helping us pick out the furniture we were looking for. Wonderful experience and most definitely recommend. Thank you Gabby 😊

Great selection of sofas. Helpful and knowledgeable staff, particularly Christopher Barlow who sold us our sofa. He left us to browse at our leisure and there was no pressure whatsoever. Would recommend!

Jess was amazing and guided us to the sofa and chairs we purchased. Great service by a great member of staff.

Own at the hove store was a complete star

The DFS Hove Branch was very helpful when we purchased our sofas,
No pushy sales man, just ready to advise when we needed to ask questions.
Thank you very much, we were in your branch a long time, and the coffee a little bonus.

Paid for a simple repair in January 2026, still waiting, it is now JULY! No communication whatsoever, so so so disappointed and I will never use DFS again. They simply do not care.
I have asked for a full refund and I still have no response.
DFS asked for a review a soon as I paid for the repairs upfront in January, I thought I’d wait until the repairs had been carried out, I’m so glad I did because I don’t even want to offer 1 Star ⭐️
Absolutely AVOID at all costs!
Shocked beyond all belief.
Poor customer service across the board.

What a great experience, we met with Chris who was extremely helpful & knowledgeable. Giving us enough time to discuss it amongst ourselves and I never felt that I was being rushed into a decision.

Salesperson let us have time on our own to look and discuss. He was available when needed, engaged with us, listened to our requirements and responded very helpfully. He also made useful suggestions. He gave us information clearly.

I have been using DFS for decades for my furniture.
Spent 4.5K on 2 sofas & have had nothing but problems with them. First sofa it took 9 months before Guardsman wrote it off, 2nd one took 7 months before being wrote off.
When you pay this sort of money for their top spec sofas you don’t expect to be dealing with these problems. DFS need to look into who’s making this furniture as the frame work is of poor quality, the quality & the cost don’t match.
Have had my money all refunded except for £904 which they tell me was a good will gesture, it wasn’t, it was a credit note from a previous piece of furniture I bought, that discoloured, which was sent over to the store manager in Hove. I asked them since when did you give good will gestures of £904. Their response was, we like to look after our regular customers. My response was, so if I come in to buy new ones after the stress I’ve been through for 18 months what will you give me for the inconvenience I’ve suffered, his response was……£50. At this time I actually laughed because he said the company wasn’t a bottomless money pit. So you can supposedly give me £904 2 years ago, but only £50 now if I come in to buy more furniture. 🤔….it was a credit note!
The call was recorded by the way for ombudsman
Customer reference number is 49ZP00115


3 decades I’ve spent double figures in the thousands, on furniture….not anymore.