DFS Furniture - Hove Avis 

Update: sofa arrived and one of the delivery guys managed to get dirty hands marks all over one of the sections. When I told them they just handed me a fabric cleaning kit and told me to do it myself if it didn't just brush off!
I contacted customer services as I wanted a replacement section. They won't. Instead they are sending somebody out to clean it in 2 weeks time! 🤦‍♀️

Disliked wandering around the store 3 times in one day and nobody offering to come and help me. Staff sitting around chatting with each other.
Really liked: the girl that served me was absolutely lovely, couldn't do enough for me and apologised.
I understand nobody likes to be followed around the store by staff or pushy sales staff but this was a little too hands off and did not look good with staff chatting every single time I went in.
Otherwise their range of sofas is the best, particularly for modular corner sofas.

Jess was incredibly helpful, no pressure and explained everything very clearly

Good service not at all pushy .explained everything j

The sales man was great, he explained eveything really well and was really nice and helpful.

Paul was incredibly helpful in helping me figure out if the sofa I wanted would fit into my flat. He was very friendly and ensured that i was making the right decision, and was very informative about the cleaning packages.

Very helpful and patient gentleman explained everything.Thankyou

The whole experience was very relaxing and friendly. Kerrie was knowledgeable and helpful with all of the questions we had to ask with the ordering process, selecting the correct sofa care package and all of the stages from now until the delivery of the sofa

Came into the store and instantly gabby was on call to help. She was a great help very professional and helped me find exactly what I was looking for. Very polite, I was very impressed with the knowledge she had of the store. Was a quick and non stressful experience. 10/10 a real asset.
Shawn

My experience was great didn’t feel pressured into buying anything and very informative of all extras and going the extra mile to phone me in a couple of days to double check access measurements.

Friendly staff. Chris at Hove was especially helpful and patient

Excellent friendly service. Our salesperson Paul gave excellent explanation throughout our experience. Let us take time to think our options through.

Sales lady at your Hove branch was extremely helpful and explained everything, even showing me how the sofa bed works.

The sales person for Nigel Carpenter was so patient and helpful given that Nigel is on the spectrum for autism and asked lots of questions.

We came in twice over a 3 week period, no pressure, just helpful information which helped Nigel to make a decision, which he wasn't prepared to fo elsewhere.

So thank you.

We were looking for a riser recliner chair with a 2 seater settee recliner to match. DFS had exactly what we wanted & was, for us, much more comfortable than other sofa's we had seen. Paul was very friendly & helpful. Even had a coffee whilst we took our time to make our decision.

Sales assistant Kerry was so helpful and informative, brilliant service.

Customer service was very good It was very nice

Owen at DFS was very efficient and good customer service , this was the Goldstone retail park

Excellent staff, explained all the options available and the payment options thoroughly