DFS Furniture - Hove Avis 

I wrote a very nice review on here a few months ago when we placed an order for our sofa as this was requested by two of the store colleagues and no wonder why they ask for reviews because every review would very likely be bad because in reality their customer service is APPALLING! They’re all nice and welcoming when they are taking your money but when something goes wrong, they don’t want to know.

We ordered our sofa on 7th March, it was due to be delivered to us on 5th May. We had an email to say that our delivery had been delayed and wasn’t due to be delivered until 28th May.

Thursday 4th June, our sofa arrived broken. The back of the sofa had snapped from the base of it. Until this day, we are still waiting to hear about what they are going to do about it.

We’ve been trying to speak to a manager since Friday 5th June and they keep putting it off.

We’ve been told by a store colleague that the only compensation we can be offered is to fix the broken sofa and we can’t be offered anything else as that is policy. She also said the sofa is still new even though it’s broken so they can’t replace the broken item and only fix it. Due to this reason and us not wanting a new REPAIRED sofa, we told them that we wanted to cancel the whole thing and was told that this was not possible.

Speaking to customer service gets you no where!

I think it’s absolutely disgusting that they expect you to pay £2,500 for a repaired sofa and think that because they are going to add a sturdy replacement to it that we should accept it.

Ref - 49ZPN6086

Staff were friendly and very helpful.

The sofa is great! In store was wonderful!
BUT, was had to pay £129 for delivery & installation (you can't avoid this cost). It was raining a lot, but the delivery men brought in a lot of dirt and mud (we have a terraced driveway with no dirt or mud). They didn't have shoe covers (other workmen we've had recently have, even in dry weather). They also scuffed the wall. A bit disappointing for the high cost of delivery.

No hard selling and Chris took the time to go through all my questions with me!

Nice friendly staff always will to help

Paul at the hove store was excellent, explained our lovely new sofas and made everything clear.

Very good shop experience with Paul who was very helpful in store when choosing a new sofa.
Also Daniel was very good & helpful when ordering the purchase over the telephone

we coming in today with our sister-in-law to help her find a sofa as she was recently let down by Oak furniture land when she bought a sofa and they told her they couldn’t deliver it up the stairs because it was too heavy so we received a refund and came into DFS today Where your lovely sales assistant Bev came and help us as my sister-in-law has some special needs not once did she try to Rush us along given her loads of time to choose what she wanted not once but twice did she come back to see that Louise was okay and said to her if you’re not ready to choose one today you can come back when your ready decide what you really want and explained to her that if she put the order through she couldn’t change it. She was so kind and helpful offered us coffee in the end my sister-in-law managed to choose what she wanted With the help from Bev we cant thank Bev enough for her time and kindness .

Thank DFS staff at Hove branch

Very helpfull gave us all the information that we required and very freindly and welcoming

Jess was very helpful, clear and friendly. Knew her stuff and made the visit to your store and purchase of a new sofa an enjoyable experience

My wife and were looking for new sofas , we visited 4 shops and the lady that served us in DFS(kerrie) was by far the most helpful and most knowledgable , she was able to answer all our questions , if you need furniture I would recommend DFS in hove easy 10 out of 10 , can’t wait for my new sofas , great job 👍

Fast efficent and very professional

All good helpful without being obtrusive, nice coffee and relaxed to thank you

Staff was very friendly and helpful

Our sales assistant Kerry was very kind and patient. They allowed us as a family to make the right choice and ensured it would suit our needs perfectly. Great guidance given about aftercare and who to contact about problems. Couldn’t fault the sales staff, not pushy just welcoming and keen to hear our thoughts, a real asset to the company.

Great customer service

Great customer service - Paul was very helpful.