DFS Furniture - Longwell Green Avis 

We were given chance to look around and then asked if we needed help. The guy was really helpful and knowledgeable and made the process simple.

I was greeted by a very nice friendly gentleman called Andrew who asked me exactly what kind of sofa I needed, he explained that there were lots of special offers where you got various pieces of furniture for the same delivery price which I thought was very good, I explained to him that I was a dog border and needed something quite robust but at the same time I was limited on space, also I needed a recliner so I could send longer periods of time at night with and dogs that needed company and settling in, he found the exact sofa I was looking for which also needed to be split in two different sections as I live in an upstairs flat, he also explained that the eaziglides would be a good option as I need to clean behind the sofa regularly, I opted for the extended warranty that he recommended because of any accidental damage to the sofa from the dogs.

Found what we wanted straight away. Cody , the sales representative was very helpful and knowledgeable.

Very helpful, informed and engaging staff.

The salesman Victor was a pleasure, he knew his stock, when we gave hi. What we were looking forward he knew exactly what to recommend. Gave us facts not sales bullshit and never pressurised us into buying

Victor was very helpful and guided my mother through the whole process big thanks to him and would definitely recommend to anyone looking to buy a new sofa

We were assisted by Raymond who was incredibly knowledgeable and very patient. We kept changing our minds but Raymond kept calm and talked us through the pro’s and con’s for each of our indecisions until we finally came to a definitive conclusion. Thanks Raymond

Victor was helpful and knowledgeable, showroom was welcoming and clean and great choice of sofas

Andrew at longwell green was a great help today, very good experience purchasing our new sofa

The people were nice and it was great using all the sofas to see which ones you like . I like how there was a big verity of different textures and colours on all the different sofas and it was very cheap because of the pay once every month in 4 years.😀

Good customer service. We were greeted by Lynda who was able to show us the colour swatch of the sofa we wanted and even though they didn’t have the actual sofa in the showroom we were able to try a similar design.

I found exactly what I was looking for in the way of a small coffee table, and the gentleman who served me was very friendly and helpful.

The store looks very good inside, all the furniture is laid out nicely with everything easy to find.

Victor was excellent, he took us through the options with useful information and without pressure. It was a very pleasant experience.
We will certainly shop at DFS again.

young man was very good at his job no pressure at all

Communication, quality of product and service

Salesman was very knowledgeable and polite. Explained pros and cons clearly and with no pressure to buy add ons.

We found the sales assistant Victor VERY helpful as easy to deal with, you could tell that he enjoyed his work his knowledge of the furniture ordered was excellent and the whole experience was enjoyable and relaxed

I needed to purchase a sofa bed and was a little undecided. Cody from your Longwell Green store gave me a lot of assistance and guidance. I chose one after his advice. Thank you Cody for your help and efficiency 👏👏

Cody was amazing and completely understanding of our needs very knowledgeable and professional