DFS Furniture - Northampton Avis 

Went to the store to purchase an Ollie sofa and chairs to be told they hadn’t got any at the show room told Tina that’s 2k you’ve lost today then…

Tina was fantastic didn’t give up on me but was not pushy or forceful in any way… about an hour later walked out after purchasing sofa chair and foot stool over 2k…

There is a reason why she holds the position she does and so deserves the Manager title.

Greta service, quick friend and helpful!

Lovely experience choosing a new sofa with Taiya, very well patient and friendly.

Customer service was excellent, no hard sell.

Was left alone initially to browse without being bombarded which was nice. Was approached by Anthony who was brilliant and helped my selection immensely with his advice. The only thing I didn’t like was the sudden change in manner when the protection plan was declined. I’ve since read some rubbish reviews about service so we’ll see. Apprehensive now!

Very good service from the sales man i under stood everything and was very happy got the sofa bed for my mum

The customer service was excellent would highly recommend

Felt very welcomed through out the store. No pressure to buy,once we chose the one we wanted they were very helpful and explained care and policies.

Great service, so informative

I’ve just had my new sofa/s delivered and DFS service is certainly going downhill. Missing 5x cushions that delivery driver said that DFS told him we were aware. No communication received and we had waited 13 weeks for this order and it was delayed twice. How long does it take to make 5 cushions. There are small fabric imperfections plus one of the recliner fabric is too slouch on one footrest and does not match the other foot rest. I’m no upholsterer and it is easy to work out that it is sloppy workmanship. This sofa plus expensive cushions is over 4k. Btw I received notification that everything was delivered and the payment emails are all set up too. Still waiting for my call from customer services as they clearly don’t recognise a complaint or give it any priority

Replying to response from DFS today…. I am very interested to hear you say the cushions are out for delivery, as we have not received anything and your customer support team didn’t seem to know where they are in the process and are still investigating.
I have now had three different responses from three different people. Please join up your customer experience

Polite,helpful and straight to the points. Felt at ease through the whole sale process.

Professional staff at all times l visited
Very informative but not too intrusive.
Anthony was very helpful as was Reece….
Definitely recommend…

Fantastic salesperson who was helpful, friendly and really informative. Really excited to receive my items! I cannot thank DFS Northampton enough.

Great customer service by Reece . Very knowledgeable and personable

Great service today from the Northampton, knowledgeable, helpful and professional.
Thank you

Shanece, from the Northampton branch who was the assistant who helped me with my purchase was very helpful and informative. She went through all options with me and process went very smoothly from when I entered the store until I purchased my sofas. What I particularly liked that there was no pressure to buy.Excellent service

Elisha Hamilton was calm and explained everything without it being overwhelming.
Also gave us different options and appeared genuinely interested in the look we wanted to achieve.

Really good customer service

Really helpful staff and very friendly! Made me and my partner very welcome. Tina and Anthony are very knowledgeable and explained all the options in detail.
Would definitely recommend them and this store to family and friends!

Great help and advice in the store - we knew exactly what we wanted but all options were well explained and there was no attempt to oversell to us which was nice.