Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions. When choosing my sofa, they tal... Voir plus
Établissement
Changer d'établissementForum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR Rugby, GB
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Lisez les avis des autres
Bob took time to explain the options / fabric / colour selection etc. Took time to understand what we wanted, helpful but not pushy. Samples available to help with selection. Polite and friendly staf... Voir plus
L'entreprise a répondu
After Ellie asked us what we were looking for she directed us to a few sofas that were exactly to our taste. Friendly and professional. We found the sofa for us so much quicker with Ellie’s help. Th... Voir plus
L'entreprise a répondu
Debbie was extremely helpful without giving us the hard sell. She answered our questions and if she needed to clarify something, checked with another member of staff. She did not rush us, found a tape... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, Royaume-Uni
- 0333 999 9524
4,9
Excellent
2 k avis
Demande des avis aux clients
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Very helpful with lots of knowledge of…
Very helpful with lots of knowledge of the sofa we bought and very friendly
14 juillet 2026
Great service
Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions.
When choosing my sofa, they talked me through all my options and made sure I understood everything. Would highly recommend, thank you so much Deborah.
24 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Sales person who help us Ellie was very…
Sales person who help us Ellie was very helpful and she gave us much more information.
23 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Réponse de DFS Furniture - Rugby
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The lady I dealt with was wonderful she…
The lady I dealt with was wonderful she was not over bearing and answered all my questions and was a pleasurable experience ☺️
21 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Helpful service.
Great friendly service good help from Maddie Great understanding of our needs and requirements. Thankyou for helping us with our order.
20 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Elly was amazing
Elly was amazing. Very friendly and helpful and very thankful for everything she did for us
20 juillet 2026
Réponse de DFS Furniture - Rugby
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Elly.
Kind Regards,
Jordan
DFS Customer Support
Megan was very pleasant and helpful and not too overpowering
Megan was very pleasant and helpful but not too overpowering
19 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Réponse de DFS Furniture - Rugby
Hello Lisa,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Rugby
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
We had Maddie help us with our choice of sofa and she was so helpful in making of purchase so smooth
13 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
I was very happy with what I found at…
I was very happy with what I found at DFS furniture Rugby, the staff were helpful, patient and professional. Many thanks to the person who helped to make the right choice,(Bob).
12 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service
Maddie was very helpful and very thorough, it was a painless experience
12 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
After Ellie asked us what we were…
After Ellie asked us what we were looking for she directed us to a few sofas that were exactly to our taste. Friendly and professional. We found the sofa for us so much quicker with Ellie’s help. Thanks Ellie 10/10. Rugby store, Elliot’s field.
9 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Awful customer service and abysmal…
Awful customer service and abysmal furniture that peels and will need replacing after two years light and careful use. Keep well away from their stores even when they have a sale on. Oh that’s every day isn’t it?01
10 juillet 2026
Avis spontané
Réponse de DFS Furniture - Rugby
Hello Mike,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received. I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
Very knowledgeable salesman
Very knowledgeable salesman. Bob could answer all our questions on the leathers as well as more general questions. Drinks were offered and whole ordering process stress free.
9 juillet 2026
Réponse de DFS Furniture - Rugby
Hello Alan,
Thanks for your lovely feedback, we’re glad to hear Bob met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Bob was great had a great experience
Bob was great had a great experience, he explained every to me
9 juillet 2026
Réponse de DFS Furniture - Rugby
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were left to browse to look at sofas…
We were left to browse to look at sofas on our own and in our own time. We were offered refreshments and given all the information we needed when we had made our decision.
7 juillet 2026
Réponse de DFS Furniture - Rugby
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Helpful but not pushy
Bob took time to explain the options / fabric / colour selection etc. Took time to understand what we wanted, helpful but not pushy. Samples available to help with selection. Polite and friendly staff explained the ordering and delivery process.
4 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very polite and curtious lady
Very polite and curtious lady
Everything about the sofa I was interested in was explained in detail and easily understood. All questions I asked were answered fully for me.
Thank you.
6 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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