We were looking to browse. The staff welcomed us on arrival, but weren't pushy. We felt relaxed enough to take our time to choose the right sofa. When we asked a question or had a concern the staff w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementForum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR Rugby, GB
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Lisez les avis des autres
Our sales rep Ellie was brilliant, we gave her a spec of what we wanted any she delivered, honest and helpful through the whole process, Thank you Ellie!
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
L'entreprise a répondu
Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions. When choosing my sofa, they tal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, Royaume-Uni
- 0333 999 9524
4,9
Excellent
2 k avis
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Really helpful service
Bob was really helpful and checked measurements carefully to reassure the delivery will go well. He was patient whilst we swapped between colour choices and made the purchase easy, thanks!
31 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Sofa purchase
We went into the Rugby store and we were greeted by Georgia , she was brilliant and not at all pushy but answered all our questions professional.
We also had to return later as I needed help to get into the documents. she again helped me through the process.
Once again a big thank you to Georgia.
29 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Visited the DFS rugby store to buy a…
Visited the DFS rugby store to buy a sofa. We were very happy with the selection of sofas and the staff were very helpful and friendly. We found a sofa that was in the sale which was a bonus. We were served by Maddie who was very helpful and she went through the ordering process which was very easy and straightforward. She made sure we understood everything and that we had a good service from her, which included not being rushed which I was very grateful for.
This is our third purchase from DFS and wouldn’t hesitate to shop there again and would recommend Maddie to anyone to help them.
27 juillet 2026
Réponse de DFS Furniture - Rugby
Hello Lisa,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Ms Brown was positive throughout the…
Ms Brown was positive throughout the process. She clearly explained and clarified any questions asked. She was very experienced and knowledgeable about the products and Company. She appeared open and interested in my purchase. I would definitely recommend dfs based on my experience.
27 juillet 2026
Réponse de DFS Furniture - Rugby
Hello Jacqui,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Ms Brown.
Kind regards,
Lia
DFS Customer Support
Friendly staff.
23 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
Great from start to finish
27 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Helpful and knowledgeable
Very excited to receive my sofa and foot stool. Service was excellent without being too sales-y.
21 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Sofa purchase
Made 2 previous visits to look for 2 sofas and ordered swatches. On both occasions staff were very helpful. My last visit was to ask a few questions before making a decision. The sales lady was able to answer all of my questions, plus giving me a few more details. I ordered 2 sofa and await their delivery.
26 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Réponse de DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful with lots of knowledge of…
Very helpful with lots of knowledge of the sofa we bought and very friendly
14 juillet 2026
Réponse de DFS Furniture - Rugby
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great service
Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions.
When choosing my sofa, they talked me through all my options and made sure I understood everything. Would highly recommend, thank you so much Deborah.
24 juillet 2026
Réponse de DFS Furniture - Rugby
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sales person who help us Ellie was very…
Sales person who help us Ellie was very helpful and she gave us much more information.
23 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Réponse de DFS Furniture - Rugby
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The lady I dealt with was wonderful she…
The lady I dealt with was wonderful she was not over bearing and answered all my questions and was a pleasurable experience ☺️
21 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Helpful service.
Great friendly service good help from Maddie Great understanding of our needs and requirements. Thankyou for helping us with our order.
20 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Elly was amazing
Elly was amazing. Very friendly and helpful and very thankful for everything she did for us
20 juillet 2026
Réponse de DFS Furniture - Rugby
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Elly.
Kind Regards,
Jordan
DFS Customer Support
Megan was very pleasant and helpful and not too overpowering
Megan was very pleasant and helpful but not too overpowering
19 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Réponse de DFS Furniture - Rugby
Hello Lisa,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Rugby
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
We had Maddie help us with our choice of sofa and she was so helpful in making of purchase so smooth
13 juillet 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
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