Customer Services was very informative about the product we wanted to purchase. Rebecca went through all the necessary procedures required when placing an order. She explained each step very professi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementForum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR Rugby, GB
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Lisez les avis des autres
We were looking to browse. The staff welcomed us on arrival, but weren't pushy. We felt relaxed enough to take our time to choose the right sofa. When we asked a question or had a concern the staff w... Voir plus
L'entreprise a répondu
Our sales rep Ellie was brilliant, we gave her a spec of what we wanted any she delivered, honest and helpful through the whole process, Thank you Ellie!
L'entreprise a répondu
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, Royaume-Uni
- 0333 999 9524
4,9
Excellent
2 k avis
Demande des avis aux clients
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Sofa shopping with mum !
When I brought my mum into your store , we already knew the sofa that she wanted to purchase.
We were greeted by the lovely Jonathan whom gave us information and advice related to the purchase and was very helpful . We were very happy customers all in all !
7 mars 2026
Réponse de DFS Furniture - Rugby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Served by Bob
Served by Bob. Very helpful, straightforward. In and out, purchased on 0% finance... no protracted application process.
6 mars 2026
Réponse de DFS Furniture - Rugby
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Many thanks to Pearl for making my…
Many thanks to Pearl for making my experience so much easier
4 mars 2026
Réponse de DFS Furniture - Rugby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Rugby
Good morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Maddie/Maddy
Maddie/Maddy, and her other colleague which unfortunately we can’t remember her name, was extremely helpful and was in no way pushy with us, let us take our time and helped us chose the right cuddle chair for us. We’re extremely happy with the service in store and look forward to our sofa arriving.
28 février 2026
Avis spontané
Réponse de DFS Furniture - Rugby
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Réponse de DFS Furniture - Rugby
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Rugby
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Exceptional Customer Service – Highly Recommend!
I had an amazing experience at DFS today! I went in to buy a sofa and footstool and was greeted by Maddie, who was honestly fantastic. She was incredibly professional, super friendly, and so knowledgeable — without being even slightly pushy, which I really appreciated.
Maddie talked me through the whole process from start to finish, making everything feel easy, clear, and stress-free. The whole transaction was quick and smooth, and I walked away having bought exactly what I wanted. The 0% finance option was the cherry on top and made the decision even better.
I felt genuinely well looked after and cared for, and I left knowing exactly what I’m getting — no doubts, no worries, nothing left to think about at all. Brilliant service from start to finish. Highly, highly recommend!!
28 février 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Réponse de DFS Furniture - Rugby
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
debbie and meg were fabulous and such…
debbie and meg were fabulous and such lovely people
26 février 2026
Réponse de DFS Furniture - Rugby
Good morning Jorja,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Admin issues
21 février 2026
Réponse de DFS Furniture - Rugby
Good Morning,
As there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisers will be more than happy to assist you. Please contact them on 0333 9999 777 and we would be able to look into this further for you.
Kind Regards,
Vanessa
DFS Customer Support
The sales personnel were most friendly
The sales personnel were most friendly and polite, whilst being helpful and attentive to our needs.
25 février 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for sharing your positive review with us.
Kind Regards,
Holly M
DFS Customer Support
Sales advisor maddie was helpful during…
Sales advisor maddie was helpful during the process.
22 février 2026
Réponse de DFS Furniture - Rugby
We appreciate you taking the time to leave us this great review. We are happy to hear that our sales advisor was helpful.
Kind Regards,
Vanessa
DFS Customer Support
Nicely laid out
Nicely laid out, well lit, good choices and friendly staff. Looking forward to our new sofa.
23 février 2026
Réponse de DFS Furniture - Rugby
We appreciate you sharing your positive experience with us and are so happy to hear you enjoyed our store and staff. We hope you love your sofa!
Kind Regards,
Vanessa
DFS Customer Support
DFS Rugby
No pressure sales tactics. So much nicer experience compared to the Fosse Park store.
22 février 2026
Réponse de DFS Furniture - Rugby
We appreciate you sharing your positive experience! We are so glad that you enjoyed our sales approach in comparison to your other experiences.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Rugby
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
VERY helpful and knowledgeable and friendly found the young lady that attended…
We found the young lady that attended us very polite, helpful and friendly, she answered all our questions and gave us advice on looking after our purchase after it arrives.
20 février 2026
Réponse de DFS Furniture - Rugby
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very Friendly Sales assistants
Very Friendly Sales assistants.
Made everything easy to understand and described after care .
17 février 2026
Réponse de DFS Furniture - Rugby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Good experience in general
Good experience in general. Megan was very brilliant and very helpful.
15 février 2026
Réponse de DFS Furniture - Rugby
We appreciate you sharing your feedback. We're happy to hear that you had a good experience and that our team member was very helpful.
Kind Regards,
Vanessa
DFS Customer Support
We were in the company of a very nice…
We were in the company of a very nice lady who explained to us about the offers and insurances for each thing we were interested in.
15 février 2026
Réponse de DFS Furniture - Rugby
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
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