DFS Furniture - Southampton Avis 

8 092
TrustScore 5 sur 5

4,9

Charles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

We recently visited DFS and were assisted by Kerry, and we couldn't be more impressed! After looking around several similar stores, we decided to go with DFS. Kerry was friendly, approachable, and ver... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

At first we went into the showroom looking to purchase a sofa and did find it a little hard to find what we were looking for on display. It was a little hard to work out what options were available fo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our experience was great! We were served by Josh. He was professional in every way,but also extremely personable and friendly. He explained everything thoroughly to us,and we are really looking fo... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles
  2. Accessoires de meubles
  3. Magasin d'ameublement et de décoration
  4. Magasin de meubles de salon
  5. Magasin de canapés
  6. Tapissier décorateur

Écrit par l'entreprise

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Écrit par l'entreprise


Coordonnées de contact

  • Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, Royaume-Uni

  • 0333 999 9788

4,9

Excellent

TrustScore 5 sur 5

8 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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4,9

Tous les avis

(8 092)

92 599 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Attention to detail and not feeling…

Attention to detail and not feeling rushed. I especially like the way everything was double checked with another member of staff so there could be no confusion .

11 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello Janet,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Noté 5 sur 5 étoiles

Young lady who served was very helpful…

Young lady who served was very helpful and knowledgeable was a pleasure to be served by her.

18 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Noté 5 sur 5 étoiles

Great customer service from Josh who…

Great customer service from Josh who was very helpful

17 août 2026
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Réponse de DFS Furniture - Southampton

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Great service.

Great service.

16 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello,

Thank you for your great review.

Kind Regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Love the way you're not pestered while…

Love the way you're not pestered while browsing. I had been in previously and Fyzer had been particularly helpful. A couple of weeks later when I had made a decision on the sofa I wanted, I went in again and found Fyzer. Again she was really helpful and went out of her way to answer all my questions - even calling me back after closing when I had an additional question about dimensions. I was also impressed that your main telephone customer services lady passed my message on immediately so my query could be resolved asap and I could safely sign the contract.

16 août 2026
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Réponse de DFS Furniture - Southampton

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Quick and Easy Experience

I got a great deal on a sofa for my first property today. The salesman (Joe) was kind and professional and processed the sell quickly. I will definitely return for more furniture in the future.

16 août 2026
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Réponse de DFS Furniture - Southampton

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Antonio was brilliant and very helpful

Antonio was brilliant and very helpful. Great asset to DFS

16 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Noté 5 sur 5 étoiles

Great customer service

Great customer service. The atmosphere in store is relaxed and you are given time to choose without someone constantly following you (which happens in other stores!) Thank you 🙂

16 août 2026
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Réponse de DFS Furniture - Southampton

Hello,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Noté 5 sur 5 étoiles

Very friendly and took time to listen…

Very friendly and took time to listen to what I wanted. Was very knowledgeable and gave advice as to what would work well.

16 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Noté 5 sur 5 étoiles

Very helpfull

Very helpfull , informative and patient

16 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Noté 5 sur 5 étoiles

Excellent service and attention

Excellent service and attentive.

16 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Noté 5 sur 5 étoiles

I Was very please with daren and josh…

I Was very please with daren and josh at the hedge end branch they let me take my time to choose my sofa no pressure at all well done guys very polite and professional

15 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello,

Thanks for your lovely feedback, we’re glad to hear Josh met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Noté 5 sur 5 étoiles

Good service received when purchasing…

Good service received when purchasing sofa from store

15 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello,

Thank you for your great review.

Kind regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Easy to deal with

Easy to deal with. Very good salesman

15 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello,

Thank you for your positive review.

Kind regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

10/10 service

We were served by Adam who gave an excellent service. We originally came in a few weeks ago and were looking at a completely different sofa. On discussion we decided it wasn’t quite right for us and Adam showed us some other options and we finally settled on the Roseley range. Adam was very knowledgeable and understood what we needed from our new sofas. Highly recommend Adam.

15 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Great customer service

Great customer service! Very helpful with all the information you could want, professional and friendly, nice coffee too, many thanks

15 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Quick and easy with his customer service

Quick and easy sales which was handled very well by the salesperson.

Great customer service

15 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Hello,

Thank you for sharing your kind review with us.

Kind regards
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

My wife Gloria and I have just placed…

My wife Gloria and I have just placed an order for the Kian two seater sofa,in midnight blue fabric, at your Hedge End store. Fisa (I am so sorry if I've spelt it wrong!) was most helpful. She set up Gloria's choice of fabric colours to tone in with our lounge decor on your room decor image programme and gave excellent advice and demonstration of your easy glide feet fixtures. As well as explaining the benefits of the fabric stain protection and spot cleaning package. All of which we have added to the order.
Neil Sutton

14 août 2026
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Réponse de DFS Furniture - Southampton

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Noté 5 sur 5 étoiles

Josh was very helpful and courteous…

Josh was very helpful and courteous throughout the process, explained everything in simple terms

14 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Good Morning,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Josh.

Kind Regards,

Jordan
DFS Customer Support

Noté 5 sur 5 étoiles

Josh was 10/10 today very helpful…

Josh was 10/10 today very helpful explained everything needed to know. He was very patient with us while we juggled our child while he was explaining the ins and outs too us. Above all just a very nice polite guy

14 août 2026
Logo de DFS Furniture - Southampton

Réponse de DFS Furniture - Southampton

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Josh.

Kind Regards,

Jordan
DFS Customer Support

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