The product hasn’t been delivered yet, so I’m unable to comment on it at this stage. However, I’d like to highlight the excellent customer service we received from John (Stevenage store). He was extre... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBroadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB
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Lisez les avis des autres
We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice an... Voir plus
L'entreprise a répondu
I had a fantastic experience buying my sofas guided through it all with Margaret who couldn’t have been more helpful. The whole process was double checked by the store manager. Well done to DFS Steven... Voir plus
L'entreprise a répondu
we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, Royaume-Uni
- 0333 999 9805
4,9
Excellent
6 k avis
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Réponse de DFS Furniture - Stevenage
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
The person we dealt with was so…
The person we dealt with was so helpful, explained everything clearly and took his time with us. It was a relaxing enjoyable experience
28 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Ellie our DFS sales personnel was so…
Ellie our DFS sales personnel was so lovely. She took her time to explain all our options when choosing our sofa and made the whole ordering process so easy and without delay. I highly recommend DFS in Stevenage as a lovely place to choose a sofa and a qaranteed professional customer service 😀 👍
26 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello Caroline,
We're really grateful you shared this amazing 5* review. We are glad to hear that Ellie helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Sofa purchase
We was greeted by a friendly and helpful lady called Sarah, who showed great patience and knowledge and helped us choose the right sofa for our elderly parents, nothing was too much troubel
27 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
John was friendly and helpful
John was friendly and helpful. He was very patient and nothing was too much trouble for him. We were very indecisive and weren't sure which sofa to choose, but he was never pushy or tried to convince us to go for either one as a preference. He gave us the facts and information about both and left us to make the ultimate decision, without any interference. He was knowledgeable and clearly very experienced. And he made the best coffee.
26 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello Tom,
We're really grateful you shared this amazing 5* review. We are glad to hear that NAME helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Sofa shopping made easy
Really great experience choosing our sofa. John from the store was really great in helping us to choose the right sofa for us. Not at all pushy like some sales staff can be.
17 juillet 2026
Réponse de DFS Furniture - Stevenage
Good Morning,
Thank you for leaving us a 5* review. We are really happy that John met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
The sales assistant we had helping us…
The sales assistant we had helping us was great. Thoroughly professional and patient with all the options we went through.
18 juillet 2026
Réponse de DFS Furniture - Stevenage
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service & experience in store
We met Micky on arrival at the store. We weren't sure what we wanted but Micky helped us. We chose a 4 seat sofa but wanted another seat and not sure what to choose. He showed us suitable chairs and cuddle seats. We hadn't thought about a cuddle seat but it will work well in our awkward room. He was patient, knowledgeable and we're really pleased with our purchases. Can't wait for them to arrive.
25 juillet 2026
Réponse de DFS Furniture - Stevenage
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Micky met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly staff and not pushy to buy
We was greeted by Micheal who was extremely welcoming he told us to walk around and try all the sofas we liked and if we needed any help he was there. He talked us through the best options on the sofa bed and 3 seater sofa and said that having a footer was a really good idea he was very comfortable to talk to and would recommend anyone wanting a friendly approach and not a pushy sales approach to definitely go to see Michael at Stevenage DFS
26 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really great service
Really great service! Very helpful and friendly, answered all our questions and offered reassurance with any concerns we may have had.
26 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful staff made us welcome and…
Very helpful staff made us welcome and feel comfortable .
A great experience highly recommend this store .
26 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Exceptional customer service
Exceptional customer service. Good choice and very easy to order with a nice cup of coffee
25 juillet 2026
Réponse de DFS Furniture - Stevenage
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Stevenage
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Member of staff's awareness of when to…
Member of staff's awareness of when to step in and when to let us browse was immaculate, which made you feel like you could browse at leasure and still ask questions and get answers when needed
25 juillet 2026
Réponse de DFS Furniture - Stevenage
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
No pressure from the sales person
No pressure from the sales person, available to answer questions when required but gave me space to think and speak to my sister on the phone about my choice.
22 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Stevenage
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Carol was very helpful and informative…
Carol was very helpful and informative with the questions we asked
22 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Carol was very helpful and professional
22 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lovely customer service and very…
Lovely customer service and very informative and certainly not pressured into anything I didnt need
21 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Vic was very attentive
Vic was very attentive, friendly and polite. Everything was explained thoroughly. Great service all round.
21 juillet 2026
Réponse de DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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