Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... Voir plus
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Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear... Voir plus
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From the moment we walked into the Sunderland store all the staff were friendly, however I must mention how amazing Emma was. From start to finish she was patient, attentive, very knowledgeable and... Voir plus
L'entreprise a répondu
We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
3 Hylton Grange, SR5 3HR, Sunderland, Royaume-Uni
- 0333 999 9762
4,9
Excellent
8 k avis
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Staff member Emma was great.
Staff member Emma was great.
She really helped us when we were not sure of the options available, after a couple of visits she really nailed down our options and we were able to make a choice.
We are really happy with our choice.
17 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Good experience
Good experience, didn’t feel pressured but very attentive colleagues who understood and addressed my specific needs.
22 août 2026
Réponse de DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DRS EXCELLENT SERVICE
I hate shopping for anything especially
Furniture but Sophy and her colleagues made it a pleasant and helpful experience
24 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
NeilNeil from the Sunderland store was very…
Neil from the Sunderland store was very friendly, helpful and made my purchase a really pleasant experience
17 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Exceptional customer experience.
Exceptional customer experience from start to finish. I was able to walk around the showroom without being bombarded by sales advisers, which I hate, but they were on hand if needed to answer questions. The adviser who assisted me (Cadence) was very polite, friendly and professional. She was very knowledgeable about the products and surprised me when she told me she had not been with the company for long. A credit to the company in my opinion. She covered all of the topics that I had questions on before I needed to ask them. I wasn't rushed to make any decisions and given advice when struggling. I have used DFS Sunderland on more than one occasion to buy products and time and again they come up trumps. Well done all!
16 août 2026
Réponse de DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to leave us a 5* review. We’re happy that Cadence met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
10/10 service from Cadence
I went into the store just to view the sofa I had my eye on with plans to buy online. Cadence was so helpful and friendly giving me lots of useful info and options about the sofa material. I ended up ordering with her In store as she’d made it so easy. Thankyou to Cadence - customer service just how I like it, friendly and informative but not pushy
24 août 2026
Réponse de DFS Furniture - Sunderland
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Cadence.
Kind Regards,
Jordan
DFS Customer Support
The sales person Dawn was very helpful…
The sales person Dawn was very helpful and patient to help us
24 août 2026
Réponse de DFS Furniture - Sunderland
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
My sales associate Candance was really…
My sales associate Candance was really friendly, approachable and helpful with the whole process. She talked me through my options and made the experience overall very streamline and I would return again in the future for any other furniture fittings I needed.
23 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great service as usual
Great service as usual , everything explained and no hard sell for protection or products .
16 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Brilliant
Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made us feel at ease and gave us time and space to discuss in private our thoughts.Also a nice touch was the lovely cup of coffee. Would definitely recommend.
23 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Polite and friendly staff who are there…
Polite and friendly staff who are there to answer all your queries and give advice when needed.
Placed order and everything sorted with 20 minutes
Could not fail experience and recommend
23 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Large variety of sofas and suites
Large variety of sofas and suites. Sales people were very helpful
23 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Diallo
Dial was great , friendly and very competent, also rest of the staff were really nice to us
23 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Very good Customer Service…
Very good Customer Service relationship. Staff was very helpful and friendly.
23 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Fantastic experience today in store…
Fantastic experience today in store staff were very helpful and very knowledgeable.
23 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Sunderland
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Happy customer
Not chased around the shop while browsing but when needed staff were on hand and extremely helpful
22 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Sunderland
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Sam was brilliant and very…
Sam was brilliant and very knowledgeable about the sofa ranges. Great customer service from start to finish!
15 août 2026
Réponse de DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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