Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... Voir plus
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Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... Voir plus
L'entreprise a répondu
Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear... Voir plus
L'entreprise a répondu
Daniel Bell helped us throughout our purchase. He advised on dimensions, fabrics as we have a dog, different foot stools that could work with the settee, rugs (with a discount), and the aftercare th... Voir plus
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Upon visiting the store for the first time there was a lot of variety and different sofas to choose from. My salesman dan for being new was very helpful, friendly and informative and helped me choose... Voir plus
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise

3 Hylton Grange, SR5 3HR, Sunderland, Royaume-Uni
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The young girl was very helpful and explained everything we needed to know

Réponse de DFS Furniture - Sunderland
Diallo (sorry if incorrect spelling) was helpful, he went through everything from care cover to enough space for the delivery. No pushy and asked questions about my family.

Réponse de DFS Furniture - Sunderland
we were served by a lovely member of staff who was very helpful in finding the satee that we needed and went through all the paper work with ease.

Réponse de DFS Furniture - Sunderland

Réponse de DFS Furniture - Sunderland

Réponse de DFS Furniture - Sunderland

Réponse de DFS Furniture - Sunderland
Emma looked after us today while we were buying the sofas. She was so nice and made the experience great. Such a nice lady, really pleased with what we bought.

Réponse de DFS Furniture - Sunderland
From start to finish the experience was great no pressure just help when I needed it and very professional.

Réponse de DFS Furniture - Sunderland
Really good experience was well looked after by the staff explaining everything as they went along also double checking everything to make sure everything was correct.

Réponse de DFS Furniture - Sunderland
Neil the salesman was great, his knowledge of furniture was next to none. he offered us tea of coffee. He went through everything very clearly and understandable.

Réponse de DFS Furniture - Sunderland
Diallo was so helpful when we arrived before the shop closing time, nothing was a bother and he even came in to work early the next day so we were able to pick up the furniture at a convenient time for us , so helpful thank you :)

Réponse de DFS Furniture - Sunderland
Great thorough explanation of options to make my sofa affordable. Thank you Cadence. Cant wait to relax on my new corner sofa :)

Réponse de DFS Furniture - Sunderland
⭐⭐⭐⭐⭐
Excellent customer service from start to finish! The girls were absolutely lovely and made us feel welcome from the moment we walked in. They were friendly, knowledgeable, and put us completely at ease without any pressure to buy. They made the whole sofa-buying experience enjoyable and stress-free. We couldn't be happier with the service and would highly recommend them!

Réponse de DFS Furniture - Sunderland
Cadence made our experience great, as very indecisive customers, she took the time to sit with us, listen to what we wanted and answer our questions. We had 2 choices in mind that we were unsure on and after listening to us, pointed out a sofa we had not looked at that checked all of our boxes. So glad we decided to go in store.

Réponse de DFS Furniture - Sunderland

Réponse de DFS Furniture - Sunderland
Went back to purchase another sofa as the one we previusly bought two years ago is exemplarary. Bought the same one again for the dining room.
Staff are excellent, polite and attentive.
Very good experience.

Réponse de DFS Furniture - Sunderland
Toni at the Sunderland outlet was brilliant, explained everything down to how to clean sofa properly I didn't want the chair that came with the package deal,she went and seen someone and got the chair taken of the package result

Réponse de DFS Furniture - Sunderland
I went in to dfs,just to have a look at sofa's . Staff said good morning and left to let us browse around the store which is the best experience you can have.I went to the salesman NEIL who was excellent when I showed him what I picked. Everything was sorted quick and easy ,delivery is on the way, EXCELLENT SERVICE thank you.

Réponse de DFS Furniture - Sunderland
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