DFS Furniture - Torquay Avis 

3 644
TrustScore 5 sur 5

4,9

Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the l... Voir plus

Noté 5 sur 5 étoiles

Darren in the Torquay Store was outstanding. He demonstrated the sofa and organised the everything with real professionalism. Store was spotless and all other staff we interacted with were polite and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater so... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles
  2. Accessoires de meubles
  3. Magasin d'ameublement et de décoration
  4. Magasin de meubles de salon
  5. Magasin de canapés
  6. Tapissier décorateur

Écrit par l'entreprise

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Écrit par l'entreprise


Coordonnées de contact

  • Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, Royaume-Uni

  • 0333 999 9848

4,9

Excellent

TrustScore 5 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(3 644)

97 647 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Pleasantly surprised and no Hard-Sell

We were very pleasantly surprised to find that there was no "hard-Sell" in store with the colleague simply asking what we were looking for and guiding us towards just what we wanted. He even warned us regarding the dimensions in the shop looking much smaller than they may in our home.
The salesperson was polite, friendly and helpful throughout and should be commended for his manner and expertise in making this a worthwhile and enjoyable experience. .

4 août 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Noté 5 sur 5 étoiles

Helpful staff

The sales woman was very helpful. No matter what my concern was, she made sure I had everything I needed and answered every question with knowledge and professionalism.

4 août 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Noté 5 sur 5 étoiles

The staff member was very helpful and…

The staff member was very helpful and knowledgeable without being pushy.

1 août 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Noté 5 sur 5 étoiles

I had a really good experience with…

I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the time to make sure I understood everything, which made the experience smooth and stress-free. Overall, I’m very happy with the service I received and would definitely recommend DFS to others.

28 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Noté 5 sur 5 étoiles

The assistant Lily was very friendly…

The assistant Lily was very friendly and helpful and enormously helped us with our choice of sofa

28 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

The staff were extremely helpful in…

The staff were extremely helpful in giving me all the information needed to make my purchase. Thank you

28 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Noté 5 sur 5 étoiles

Darren was excellent and went through excellent service…

Darren was excellent and went through every detail with us, we never felt rushed or pressured.

25 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Good Morning,

Thanks for the fabulous review, we really appreciate you taking the time to share with others!

Kind Regards,

Jordan
DFS Customer Support

Noté 5 sur 5 étoiles

Alison was very informative on what we…

Alison was very informative on what we wanted to purchase. Lovely and polite and nothing was too much trouble. Not our first purchase at DFS and won’t be the last!

24 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Good Morning,

Thank you for leaving us a 5* review. We are really happy that Alison met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Noté 5 sur 5 étoiles

The lady who served us was friendly and…

The lady who served us was friendly and helpful. She made us feel valued as customers and was clear and professional about the product.
She gave us all the information needed quickly and effectively, as we were then off to buy curtains.

23 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

Alison is highly professional

The sales assistant Alison was very helpful and informative. Her
knowledge and advice was second to none, very professional .

23 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Noté 5 sur 5 étoiles

Received a warm welcome and help when…

Received a warm welcome and help when we asked. No pressure. Received good product information, care and insurance which helped give us confidence buying the sofa.
Alison was very personable and professional

22 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Noté 5 sur 5 étoiles

There were staff about willing to help…

There were staff about willing to help but not being pushy at all! The lady who helped us answered all our questions quickly and efficiently! And the did all the paperwork very quickly! We’re excited to get our new sofa!!

21 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Noté 5 sur 5 étoiles

Bought a footstool the gentleman very…

Bought a footstool the gentleman very helpful an when out of his way to help me get it home thank you very much

13 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Good Afternoon,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Noté 5 sur 5 étoiles

Very friendly staff

Very friendly staff, very knowledgeable and helpful, great service. Highly recommend.

18 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Noté 5 sur 5 étoiles

We visited the store a few time while…

We visited the store a few time while we were making our mind up on which sofas to buy.
Each time we visited the staff were incredibly helpful and very friendly and professional.
The overall experience was excellent.

16 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Noté 5 sur 5 étoiles

Clear and helpful…

Clear and helpful communication/guidance. Pleasant atmosphere.

17 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Noté 5 sur 5 étoiles

Excited about the new sofas

We were taken very good care by Lily. She explained how to look after our furniture to keep it in a good condition for a very long time. She also introduced us and recommended the 5-year care plan which we think is really good value. She was lovely and helpful along the whole sale process.

14 juillet 2026
Logo de DFS Furniture - Torquay

Réponse de DFS Furniture - Torquay

Hello Éva,

We are really grateful for your kind words and for sharing your experience in our store with Lily. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

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