DFS Furniture - Westwood Cross Avis 

A pleasant experience overall. The young lady, Georgina, dealing with us was brilliant, informative, polite and not pushy….which let’s face it is one of the most important things. She helped us decide on what couch we were after and gave us many options. All in all glad with our purchase and the experience.

Very easy experience purchasing a chair on finance. Very helpful staff, informative and efficient. Good Customer Service and good knowledge.

Brilliant custom service! Mandy was absolutely great and guided us every step of the way, went through every little detail and made the experience enjoyable 10/10

Excellent service thank you .

Excellent response

The lady staff member was excellent, she took time to walk us around and explain what deals were available and the quality of materials used on certain furniture we were interested in. She's an excellent and knowledgeable staff member, 10/10.

A pleasent experience no pressure. Everything explained.

I was impressed that the staff are not on top of you the minute you walk through the door just a gentle reminder every now and then to make sure we'll ok. Always happy when we had any Questions to help us out. Mandy the store assistant was amazing hold on to her she knows what she's doing I brought my sofa and two armchairs.

i can say i was looked after soon as i went in the door till i came out, very good customer service and nothing was to much trouble showing me the right sofa for me, thank you Westwood Cross.

happy staff

All round service was superb. The staff spend quality time with us ensuring that our needs were looked after.
At one point we had multiple staff ensuring we would be able to get the furniture we ordered into our room of choice.
A final check with the manager and a few tweaks and we managed to get a discount too.
I didn’t expect to get all we wanted from one store.
A big thank you to all the staff that helped

Went in several times to choose the perfect sofa, staff couldn’t be more helpful. Simply left us to browse and were around if we had any questions, no pressure selling which was nice for a change.
Very informative of the process and payment was smooth.
Thanks Mandi, Gareth, Georgie and Francesca :)

The salesman Paul was very helpful and friendly

Very friendly staff,answered all our questions and gave advice,waited patiently while we discussed our options, very smooth experience

Staff gave detailed explanation on our purchase, careful and clear. Had a good experience shopping at dfs

Impossible to contact by phone. I have the branch number and rang it and they said I do not have access to this number. In the end I had to get into the car and drive back to the store. The problem was that the store promised that the goods would be delivered, unpacked, inspected and the rubbish taken away. Apparently this is not the case.

Roger helped us, he even remembered us coming in a few months before. We came back for the service we received when looking, also a great sofa with reasonable delivery time.

Great team instore, helpful and happy without being pushy or forcing us into a sale.

Good advice and positive recommendations were made that helped us find the exact sofa we wanted

Waiting to receive sofa now so will only update if there are any issues

Very helpful staff on arrival explained about the options on styles and fabrics. Then left alone to look around which is what we prefer.
On choosing the sofa the order was taken by salesman Paul who was very knowledgeable and helpful.
Overall very happy with the selection

Our experience was exceptional, lovely friendly down to earth. Assisted us in making the right choice for our needs. Superb service.