Telephone support for ordering was really excellent. Parts I needed were cheaper here than anywhere else (though very hard to find anyway). Was told the parts were was Out Of Stock but due in followin... Voir plus
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Lisez les avis des autres
Easy to use website, super fast order processing and dispatch. Well packaged and product as described and delivered in good order. Outstanding service, very impressed, well done them.
L'entreprise a répondu
I needed to replace a few (now unavailable) Glazpart 410501 riser blocks used on Double glazed Upvc doors. The DGS 75C product looked very similar although the critical dimensions between the two shor... Voir plus
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Ordered 8th June chased as not arrived 26thJune promised by 2nd July chased 2nd July - no idea what they were doing the goods were still not in stock had to cancel order due to terrible service and ge... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Specialist supplier of hard-to-find window & door parts. trade professionals and DIY enthusiasts. DG Supplyline Ltd was established in 1999 and has built up a loyal customer base of trade professionals and DIY enthusiasts.
Coordonnées de contact
122-124 Prince Avenue, SS0 0NW, Westcliff-on-Sea, Royaume-Uni
- 01702 351 911
- sales@dgsupplyline.co.uk
- www.dgsupplyline.co.uk
4,5
Excellent
218 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Terrible Customer Service no goods arrived
Ordered 8th June chased as not arrived 26thJune promised by 2nd July chased 2nd July - no idea what they were doing the goods were still not in stock had to cancel order due to terrible service and get elsewhere
8 juin 2026
Avis spontané
Réponse de DG Supplyline Ltd
Dear Thomas,
We are sorry your order did not go as it should have, and we completely understand your decision to cancel. That is not the level of service we work to, and we have since reviewed how this order was handled and made changes to our stock tracking and customer updates to prevent it from happening again.
Thank you for taking the time to leave feedback. If there is anything more we can do, please call us directly on 01702 351911, and we will be glad to help.
Best regards,
The DG Supplyline Team
Extremely quick service
Extremely quick service, well packaged and an excellent replacement for a tarnished letterbox
22 juin 2026
Réponse de DG Supplyline Ltd
Hello,
Thank you so much for the 5-star review! We are delighted to hear that your replacement letterbox arrived quickly, was well packaged, and has successfully replaced your old one.
Providing high-quality hardware parts with an efficient service is exactly what we aim for, so it is wonderful to know we hit the mark for you.
We appreciate your business and look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
Order arrive late
Order arrive late, order on Wednesday evening to be send in Thursday and arrive in Friday, have to call them on Friday to know where was my order and still was in the office. Send on Monday and arrive on Wednesday morning. Paying £7 for a 24h delivery and arrive 3 days later.
22 juin 2026
Réponse de DG Supplyline Ltd
Dear Customer,
Thank you for your feedback. We are sorry to hear that your order did not arrive when expected and for the frustration this delay caused.
Following a review of your order, we would like to gently clarify that DG Supplyline does not currently offer a guaranteed or timed 24-hour express delivery service. Our standard mainland UK £7.95 delivery charge covers regular dispatch and transit via various couriers, selected based on the consignment's overall size and weight.
That being said, we completely understand your disappointment regarding the time it took for your items to leave our office after you placed your order on Wednesday evening. We always aim for a much smoother transaction, and we are currently looking into why your parcel was held up until the following Monday to ensure we improve our internal handling times moving forward.
We value your business and hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
The DG Supplyline team
Exactly the part I needed “perfect”only…
Exactly the part I needed “perfect”only let down by Royal Mail delivery
17 juin 2026
Réponse de DG Supplyline Ltd
Hello Jeff,
Thank you so much for the 5-star review! We are delighted to hear that you found the exact hardware part you needed for your repair.
We are sorry to hear that Royal Mail let you down on this occasion. While third-party courier delays are unfortunately out of our direct control, we always want the transit experience to match the high quality of our products and service.
We truly appreciate your feedback and your business. Thanks for choosing DG Supplyline, and we look forward to dealing with you again in the future!
Kind regards,
The DG Supplyline Team
Réponse de DG Supplyline Ltd
Thank you for taking the time to leave us a 5-star review. We are glad to hear your hardware arrived exactly as described.
We look forward to helping you out again next time you need any specific window or door repair parts.
Kind regards,
The DG Supplyline Team
Excellent Service
19 juin 2026
Réponse de DG Supplyline Ltd
Hello Richard,
Thank you for your review! We are glad you had a positive experience using DG Supplyline. We aim to give every customer a 5-star experience!
We hope to deal with you again for any of your future door and repair part requirements.
Kind regards,
The DG Supplyline team
This is a good company
This is a good company. The handle snapped on my pivot door after 6 years of use. I contacted the original installer who didn’t respond so I searched for the handle and DG Supplies came up. I spoke to one of their staff who found what I needed and it arrived the following day. Great service.
15 juin 2026
Réponse de DG Supplyline Ltd
Dear Danny,
Thanks for the great feedback! We're delighted to hear that our team was able to help you identify the exact pivot door handle you needed and that it arrived with you the very next day.
Finding the right replacement hardware for older parts can be tricky, so we're glad we could get your door repaired quickly for you.
We appreciate you taking the time to share your experience and hope to deal with you again soon!
Kind regards,
The DG Supplyline team
A good price for a hard-to-find item…
A good price for a hard-to-find item and the window latches were received in perfect condition. Highly recommended.
15 juin 2026
Réponse de DG Supplyline Ltd
Dear Robert,
Thanks for the great feedback! We are delighted to hear that you found the item you were looking for at a good price, and that your window latches arrived in perfect condition.
We always aim to stock those hard-to-find parts to make repairing your doors and windows as seamless as possible. Thank you for choosing DG Supplyline, and we look forward to dealing with you again soon!
Kind regards,
The DG Supplyline team
Réponse de DG Supplyline Ltd
Dear Paul,
We're glad you had a positive experience using DG Supplyline.
Your feedback is appreciated and we look forward to dealing with you again in the future!
Kind regards,
The DG Supplyline team
Customer Service
Very helpful customer service operatives and a fast and reliable delivery service
15 juin 2026
Réponse de DG Supplyline Ltd
Dear Paul,
Thank you so much for the fantastic 5-star review! We are delighted to hear that you found our customer service team helpful and that our delivery service was both fast and reliable.
Providing great support and getting your door and window hardware parts to you quickly is always our top priority. We truly appreciate your feedback and look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
Speedy delivery
12 juin 2026
Réponse de DG Supplyline Ltd
Hello,
Thank you so much for the 5-star review! We are pleased to hear that you experienced a speedy delivery with your order.
We look forward to helping you with any door or window hardware parts you might need in the future.
Kind regards,
The DG Supplyline Team
Réponse de DG Supplyline Ltd
Thanks for the fantastic feedback! We are delighted to hear that our team's knowledge helped you find the spot-on replacement part.
Providing great advice is exactly what we aim for, and we appreciate you taking the time to share your experience. Thanks for choosing DG Supplyline!
Kind regards,
DG Supplyline team
Excellent all round
Very helpful pre order, and then the order arrived very promptly and well packaged.
8 juin 2026
Réponse de DG Supplyline Ltd
Dear Jennifer,
Thank you so much for the wonderful 5-star review! We are delighted to hear that you found our pre-order support helpful, and that your hardware parts arrived promptly and securely packaged.
Providing excellent advice and a swift delivery service is exactly what we aim for, and it is great to know we hit the mark for you.
We look forward to helping you with any future door or window repair needs!
Kind regards,
The DG Supplyline Team
Great customer service and parcel…
Great customer service and parcel arrived in 48 hours, excellent service 👍
8 juin 2026
Réponse de DG Supplyline Ltd
Hello David,
Thanks for the great feedback! We are delighted to hear that you experienced great customer service and that your parcel arrived safely within 48 hours.
We always aim to deliver a 5-star experience, and it is wonderful to know we hit the mark for you. Thanks for choosing DG Supplyline, and we look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
Easy to use website
Easy to use website, super fast order processing and dispatch. Well packaged and product as described and delivered in good order. Outstanding service, very impressed, well done them.
11 juin 2026
Réponse de DG Supplyline Ltd
Thank you so much for the fantastic 5-star review!
We are delighted to hear that you found our website easy to use and that your order arrived quickly, safely, and exactly as described. The team always works incredibly hard to ensure a seamless experience from click to delivery, so your kind words mean a lot to us.
Thanks for choosing DG Supplyline, and we look forward to helping you with your window and door hardware needs again soon!
Kind regards,
The DG Supplyline Team
Good service
10 juin 2026
Réponse de DG Supplyline Ltd
Hi Michael,
Thank you for your review. We aim to provide a good level of service to all of our customers.
Thank you for choosing DG Supplyline. We hope to deal with you again soon for any door and window repair parts.
Kind regards,
The DG Supplyline team
Quick response to my question
Quick response to my question, and an express delivery to solve my problem - First Class , Thank you
9 juin 2026
Réponse de DG Supplyline Ltd
Hi Peter,
Thanks for the great feedback! We are delighted to hear that you received a quick response to your query and that your order arrived quickly to help solve your hardware problem promptly.
We always aim to deliver a first-class experience for our customers, and it is wonderful to know we hit the mark. Thanks for choosing DG Supplyline!
Kind regards,
The DG Supplyline Team
Great service and prompt delivery
Great on the phone order was shipped the same day got the product 2days later
5 juin 2026
Réponse de DG Supplyline Ltd
Hello Andrew,
Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience speaking with our team on the phone, and that your order was shipped out the same day and arrived promptly.
We always aim to deliver efficient service and quick delivery for all of our customers. We look forward to dealing with you again soon!
Kind regards,
The DG Supplyline Team
Réponse de DG Supplyline Ltd
Hello James,
Thank you for your marvelous review. We are pleased that you had a positive experience using DG Supplyline. Our aim is to attend to customers and despatch orders as quickly as possible.
We hope to deal with you again for any future door and window repair parts needs.
Kind regards,
The DG Supplyline team
The delivery was excellent
The delivery was excellent , ordered it and the part was here the next morning
4 juin 2026
Réponse de DG Supplyline Ltd
Hello David,
Thank you so much for the 5-star review! We are absolutely thrilled to hear that your order arrived so quickly and that you experienced such an excellent delivery service.
Getting your door and window hardware parts to you right when you need them is exactly what we aim for. We look forward to dealing with you again soon!
Kind regards,
The DG Supplyline team
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