Diamondere Avis 

489
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We are very happy to have chosen Diamondere for our purchase after months of researching for the perfect ring. Your website is extremely user friendly and made customizing the ring to our liking ver... Voir plus

Noté 5 sur 5 étoiles

The journey to find just the right ring has taken years. My wife was unable to find the design she had been envisioning. It wasn’t until I accidentally discovered Diamondere while doing a search... Voir plus

Noté 5 sur 5 étoiles

Diamondere has always been helpful and very responsive. I have dealt with them 3 different times for 3 separate transactions and they have been great. the most recent time I had reached out to them ab... Voir plus

Noté 4 sur 5 étoiles

I didn't realize at first that I would need to sign for the delivery. I totally understand but was not prepared so missed the first delivery date. I made arrangements for the following delivery so so... Voir plus

À propos de l'entreprise

  1. Shopping & mode

Écrit par l'entreprise

Create hand-crafted fine customized jewelry with a century old brand. We source natural gemstones from around the world for our beautiful gemstone jewelry. Free certification, engraving and shipping on all personalized jewelry!


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

489 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(489)

250 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The ring is beautiful!

The ring is beautiful, wish I could have chosen a larger center stone (not an option)! Great service from Diamondere with this order as I had with the first. I will definitely purchase from them again.

10 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

The ring looks great

The ring looks great, came just in time. We will see if it needs resizing and how that experience goes, but i am very satisfied as of now.

10 juillet 2026
Avis spontané
Noté 2 sur 5 étoiles

Low quality shipping ruins the experience

The jewelry itself is beautiful and everything I expected, but low quality shipping ruined the experience. The product was shipped via a low UPS international service tier which resulted in: 12 hour delivery windows for a signature required delivery, consistently inaccurate tracking information and delayed delivery. Without timely and accurate delivery information and a reasonable delivery window, I was literally trapped in my house for 3 entire days waiting on the UPS driver. I couldn't even have the package rerouted and held at a service center without paying an additional fee because the service tier was so low. The shipping experience was so genuinely awful and stressful that I would hesitate using Diamondere again even though the actual product was excellent.

3 juillet 2026
Avis spontané
Logo de Diamondere

Réponse de Diamondere

Hello Geoff,
Thank you for taking the time to share your feedback. We are truly pleased to hear that you loved the jewelry and that it met your expectations. However, we are very sorry that the shipping experience overshadowed what should have been an exciting moment.

We understand how frustrating it must have been to deal with a broad delivery window, and inaccurate tracking, especially for a signature-required package.

We would like to clarify that your order was shipped on July 1, within our estimated delivery timeframe using International Priority Express, which is UPS's highest-priority international shipping service.

Unfortunately, after dispatch, UPS experienced an operational issue that resulted in the delays and tracking inconsistencies you encountered. We'd also shared the tracking updates with you for complete transparency.

While the shipping issues were outside of our direct control, we recognize that this does not lessen the inconvenience you experienced, and we sincerely regret the stress it caused. Your feedback is invaluable, and we will be actively reviewing our shipping options with our carrier partners to help prevent similar situations in the future.

We appreciate your kind words about the quality of your jewelry and hope we have the opportunity in the future to provide you with the seamless experience you deserve.

Best,
Diamondére Customer Care

Noté 3 sur 5 étoiles

Everything was great except that the…

Everything was great except that the images you see of the ring stone colors are computer generated and the ring I created vs what I received were different. The stones were not as vibrant/colorful as pictured. Even to the point I thought about altering/returning it. Don't get me wrong, it's a beautiful ring, but just not what I was hoping for it to be.

8 juillet 2026
Avis spontané
Logo de Diamondere

Réponse de Diamondere

Hello Dominic,

Thank you so much for your kind words. We are delighted to hear that you found your ring beautiful.

However, we are sorry it didn't completely match your expectations and would be happy to help find a solution that leaves you completely satisfied.

As part of our liberal 100-day Return and Exchange Policy, we can provide you with a prepaid return shipping label so you can send it back to us at no cost. Once we receive it, we will gladly assist you with an exchange, alteration, or return, whichever option best meets your needs.

We truly value your satisfaction and will do everything we can to ensure you are happy with your Diamondère experience.

Thank you again for choosing Diamondère. We truly appreciate your feedback, as it helps us continue improving both our products and our customers' experience.

Best,
Diamondère Customer Care

Noté 5 sur 5 étoiles

Diamondere made creating my custom ring…

Diamondere made creating my custom ring incredibly easy the website was simple to navigate and offered all the options I needed. When an issue came up with my order, their customer service team communicated quickly and clearly, which I really appreciated. The ring shipped on time and arrived exactly when expected. Overall, a smooth and reliable experience.

25 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Stunning ring with stones that have a life of their own

Huge selection of styles, great customer service, fast shipping. The ring is stunning and the stones are absolutely jaw dropping. A literal light show when illuminated, especially outdoors in natural sunlight. The quality is top notch and well crafted.

The Diamondere employee that helped me did a great job responding to numerous emails and questions I had. I never had to wait a prolonged period of time to get a reply. I was shown different stones upon request and I appreciated that so I could pick out the perfect gem and color for my ring.

I stumbled upon Diamondere last year and took me along time to finally narrow down through their vast offerings to find that one ring that called out to me. This was my first purchase and definitely will not be the last. I would recommend this company and the "Cullen" ring I purchased to everyone, you won't be disappointed.

1 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely the best customer service…

Absolutely the best customer service I’ve ever received. There was a small problem with the original ring and they replaced it without me asking. They were communicative and helpful throughout the whole process. Special shout out to Cherie - so helpful and nice!

1 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Review

It won’t let me not leave a review to confirm receiving package

30 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

My experience was exceptional in every way!

My experience was exceptional in every way—from the beginning when I searched and read about Diamondere online, to the entire process of how user-friendly it was to simulate and choose from the different ring styles and precious stones. The website gave me excellent assurance that everything was of high standard and quality, and that the company was highly reputable and cared about the customer. My ring order arrived to me promptly and in fine fashion, and I couldn’t be more pleased with my purchase from Diamondere!

29 juin 2026
Avis spontané

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