Arrived with in a couple of days of ordering, well packaged, good job as the outer box was quite damaged, hopefully everything works ok. Won’t know as bought for my sons birthday in a couple of weeks... Voir plus
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Fantastic service all round From ease of navigating the website to next day free uk delivery. Would recommend to anyone looking to buy audio equipment. Well done to all the team
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Fantastic product at a fantastic price. The quickest delivery Ive ever had. Ordered products around lunch time and had them delivered just after breakfast the following day. Will definitely place a... Voir plus
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I initially contacted Digitalis customer services, for advice on the upgrades to the Pro-Ject E1.2 turntable and what active speakers would make a good match, as an entry level system. They we... Voir plus
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À propos de l'entreprise
À propos de Digitalis Direct
Écrit par l'entreprise
Established in 2005, Digitalis Direct are an electronics retailer based in Romford, Essex. Specialising in Audio and TV equipment.
Brands you can expect
Digitalis are Authorised retailers for top brands including Audio Technica, Audiolab, Avtex, Dali, Edifier, Maxview, Q Acoustics, Quad, QED, Vision Plus, Wharfedale and many more.
Best Prices and Unrivalled Customer Service
Digitalis aim to ensure purchasing Hi-Fi and AV equipment remains pleasurable throughout the whole experience and we pride ourselves on our commitment to give the best possible prices, backed by unbeatable customer service, with everything shipped from our UK based headquarters the same day if purchased by 3pm Monday to Friday (excluding Bank Holidays).
No Hassle Returns
All products purchased from our website come with a 30 day money back guarantee for peace of mind, and are backed by full manufacturer warranty.
Our 'money back' guarantee is in addition to your statutory rights as our refund period is 30 days instead of the UK standard of 14 days, another great reason to choose us.
With Digitalis Direct you can be assured of a first class service from purchase to receipt and beyond!
Coordonnées de contact
Unit A2 Seedbed Centre Davidson Way, rm7 0az, Romford, Royaume-Uni
- 01708 763623
- graham@digitalisdirect.co.uk
- www.digitalisdirect.com
4,9
Excellent
602 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered a Pro-ject CD box E
Ordered a Pro-ject CD box E. Item was showing as in stock on website but was actually just out of stock. Had a phone call from Peter on the Monday apology offered and offered to cancel and refund or wait for stock to arrive. Stock arrived a week later and again was telephoned and item shipped by DPD and arrived next day. Really excellent customer service. Highly recommended seller and item is first class.
1 mars 2026
Réponse de Digitalis Direct
Thank you for your review Lee! We apologise for the wait but we are glad you appreciate our commitment to customer satisfaction!
Réponse de Digitalis Direct
Thank you for your review Mike!
Q Acoustics Wall Brackets
Great service, fast dispatch and when phoned very knowledgeable
11 mars 2026
Avis spontané
Réponse de Digitalis Direct
Thank you for your review John!
Réponse de Digitalis Direct
Thank you for your review Robin!
Caravan 5G Aerial & Router Order - Super Efficient
After ordering a Vision Plus caravan 5G aerial, received a call saying that stock would be arriving at the warehouse next day, shortly afterwards, delivered to me. Really impressive customer services in respect of order update and very fast delivery time, would highly recommend and would definitely use again.
6 mars 2026
Avis spontané
Réponse de Digitalis Direct
Thank you for your review Alan! We pride ourselves on our customer service and will always keep our customers informed if there are any issues or delays that we have encountered. We're glad we were able to impress you!
Digitalis - 5 stars. DPD - 3 stars.
Digitalis themselves were faultless. The product was great and well-packed. An initial problem with ordering resulted in a prompt and effective call-back from one of their staff - good work! I'm pleased with the product and I would certainly buy from them again.
The promised "next day" delivery by DPD, however, turned into a "3-day-wait" delivery, but that was not Digitalis's fault. However, be aware that DPD's advertised promises may not always be fulfilled.
6 mars 2026
Avis spontané
Réponse de Digitalis Direct
Thank you for your review Mike! Unfortunately, sometimes issues occur with DPD which are out of our control. This being said, when our courier partners do fall behind, we keep our customers informed and follow up with their order until it is safely delivered. We apologise for the inconvenience but are glad you like the product. We look forward to serving you again!
I’ve received Great customer service…
I’ve received Great customer service from this company, we had a problem with a turntable that was brought through Amazon after 1 message and 1 phone call we are having a new turntable sent out would definitely shop here again .
6 mars 2026
Avis spontané
Réponse de Digitalis Direct
Thank you for your review Mark! When a problem with one of our products arise, we make it our priority to find a solution as soon as possible to avoid dissatisfaction. We are glad we were able to help and look forward to serving you again soon!
Rapid response
Once i had ordered it show the delivery address as my old address, i rang straight away and a nice guy answered, asked me to email them with my new address and it was all sorted, he even rang me back to confirm. You dont get that sort of customer service often enough in these days. When the speaker and turntable came it was all packaged as you would want, no complaints
20 février 2026
Réponse de Digitalis Direct
Thank you for your review Anthony! When a customer experiences a problem whilst ordering we make sure it is amended as quickly as possible to avoid disappointment. We pride ourselves on our strong customer service and commitment to our customers so review like this make us happy that we are providing a great service! We hope you enjoy your turntable package!
Good experience with Digitalis.
Price. Delivery. Efficiency. Communication. All good, will probably use again.
2 mars 2026
Réponse de Digitalis Direct
Thank you for your review James!
purchased a 3 way socket
purchased a 3 way socket, sorry to say it was damaged in transit, emailed the company and received a reply almost right away, within 24 hours they dispatched a replacement, cannot praise the company to much. Thank you so much
27 février 2026
Avis spontané
Réponse de Digitalis Direct
Thank you for your review Terence! Unfortunately, sometimes issues occur which are out of our control, however, when this occurs, we make it our priority to amend this as soon as possible. We are sorry for the inconvenience and we are glad you found our customer service team so helpful!
Excellent Service
Dispatched my items very quickly and well packaged. Good all round service.
23 février 2026
Réponse de Digitalis Direct
Thank you for your review Chris!
Brilliant service and products
4 février 2026
Réponse de Digitalis Direct
Thank you for your review Karen!
Quick delivery
Website was easy to navigate. Equipment turned up well packaged & within the time frame promised.
20 février 2026
Réponse de Digitalis Direct
Thank you for your review Liz!
10/10
Bought a record player and speakers, perfectly packed and easy to set up, highly recommend
31 janvier 2026
Réponse de Digitalis Direct
Thank you for your review Murray!
Fantastic purchase
It was easy to find what I was looking for with great prices and speedy delivery
16 février 2026
Réponse de Digitalis Direct
Thank you for your review William! We're glad you found our service hassle free and prompt!
Good selection at great prices
Very happy with the whole service, good selection of products and at a competitive price. Quick and easy payment, and speedy delivery - no complaints at all.
11 février 2026
Réponse de Digitalis Direct
Thank you for your review James! We're glad you enjoyed your experience with us!
Great response to replacement component
I had a minor issue with a turntable we purchased, and contacted Digitalis Direct regarding it. Within a day, they had responded, called me to arrange a replacement component and the item arrived the day after. The response was fantastic, and Peter’s communication through it all was greatly appreciated. Will happily use them again.
13 février 2026
Avis spontané
Réponse de Digitalis Direct
Thank you for your review Chris! We make customer issues our priority and work as swiftly as possible to get them resolved so you can get to enjoying your order. We can't wait to serve you again!
I made a mistake with my order and…
I made a mistake with my order and Peter sorted it out really quickly for me. Great product, good price and excellent service. Highly recommend. 👏🏻
26 janvier 2026
Réponse de Digitalis Direct
Thank you for your review Helen! We will always help our customers with issues with their order as soon as possible so they get exactly what they want with as little hassle as possible.
Here was the cheapest I could get what…
Here was the cheapest I could get what I wanted with quick free delivery!
11 février 2026
Réponse de Digitalis Direct
Thank you for your review Kelly! We pride ourselves on our competitive pricing and free delivery!
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