DirectNine United Kingdom Avis 

689
TrustScore 4 sur 5

3,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

Currently struggling to gain a refund for an item that was sold to me, but unbeknown to me never in stock. Slack customer service response. They’re quick to take your money. Shall pass to my bank for... Voir plus

Noté 5 sur 5 étoiles

Great website to navigate. Good communications throughout putting the order in to delivery. Really pleased with the earbuds, the 'base' was exactly as described on your website and I love that the wir... Voir plus

Noté 5 sur 5 étoiles

The ordering process was really easy, the item arrived promptly in good secure packaging and was exactly as described. I would absolutely use this company again, thank you!

Noté 5 sur 5 étoiles

Great experience knowing anything went well, specially came from USA It could been in bigger box well wrapped, padded, specially in transit But very pleased no damage, maybe Start to sell them... Voir plus

À propos de l'entreprise

  1. Entreprise d'électronique

Écrit par l'entreprise

Online superstore for electronics


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

689 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(689)

88 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good customer service

I recently purchase a portable stereo system but it was faulty. Customer service were excellent in understanding the issue, and refunding my money. I would buy from this company again without any hesitation. Mr Webb

28 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Well I bought radio cassette from…

Well I bought radio cassette from direct nine 119 pounds they conned me it weren't worth 10 pounds and it don't work how can you let firms like this on line I think half the comments are lies just for you to buy so they should shut you down as well shocking next time I buy on line won't be looking at your lies

5 mars 2025
Avis spontané
Logo de DirectNine United Kingdom

Réponse de DirectNine United Kingdom

Hi Andrew,

We're truly sorry to hear you're unhappy with your radio cassette purchase. We understand your disappointment with the product's quality and functionality, and we want to help resolve this.

We regret that you feel the pricing didn’t reflect the value you expected.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards
DirectNine


Noté 5 sur 5 étoiles

I couldn’t find this anywhere

I was looking for a pair of tweeters that not available anywhere (or cheaper than I found here), except for directnine. Will definitely save this website for future use.

1 février 2025
Avis spontané
Noté 4 sur 5 étoiles

Issue resolved.

My goods arrived on time and in good working order, however they were shipped from USA so just be aware that the company do not have a UK office and source there items from the closest place to you, so depending on what you ordered it might well be from within the UK.
However my issue came when I wanted to return the item for a refund, I needed to return it to the US but had to pay for postage which was going to cost me almost as much as the item cost, but I am pleased to say after a bit of going back and forth with the company they have agreed to refund me. So if you do your research and ask the company where your item will be coming from and your happy with that then there is no reason not to use Direct9UK their shipping cost are reasonable and the item arrived when they said it would and also they did respond to all my emails and resolved my issue in the end.

19 février 2025
Avis spontané
Logo de DirectNine United Kingdom

Réponse de DirectNine United Kingdom

Hi Christopher,

We apologize for the inconvenience you've experienced with your order.

Our aim is to provide a smooth shopping experience, and I'm sorry to hear that we fell short of this in your case. Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards
DirectNine

Noté 4 sur 5 étoiles

Don’t rule them out!

I ordered a shake light flashlight for my son at an expensive £147 with shipping.
After purchasing I read the reviews and was worried the product would never appear.
However, in time I received a tracking link to DHL and I could follow the progress of my order which arrived just 2 days later than the delivery date.
Only 4/5 starts as I also received a scam DHL email asking for tax customs money which I did not respond to.
Don’t rule this company out, my product arrived in good faith.

13 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Be vary wary

Be vary wary - although ordered goods arrives after 2 weeks - in this time I was inundated with phishing emails asking me to verify email address etc - I ignored all of these and contacted my card provider to flag a potential fraud - the goods have arrived but it looks like systems have been hacked by phishing scammers. Be extremely careful

31 décembre 2024
Avis spontané
Logo de DirectNine United Kingdom

Réponse de DirectNine United Kingdom

Hi Andrew,

We sincerely apologize for the inconvenience you have experienced.

We take security very seriously and are deeply concerned to hear about the phishing emails you received. We assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, and I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
DirectNine

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus