Direct Tile Warehouse Avis 

ordered 10m2 tiles which needed to be transferred from alternative branch- told would be available next morning (Friday) to collect and id receive a phone call to confirm. 3pm following day call received; went to collect to find only 8m2 supplied and told twice by assistant “that’s right they’ve worked it out”. Not difficult to calculate 50x50 tiles for 10m2 =40 tiles only 32 provided. Told would have to wait until Monday morning to receive remainder and another call would be made. No surprise on no call; arrived to collect Monday afternoon and requested £7 fuel cost out of pocket expenses be deducted from bill. Received response “I’ll give it off your next purchase not doing anything now and if you don’t like it there’s the way out”.
Not about the £7 (which is payable under Consumer Rights Act 2015) it’s about the dismissive attitude that couldn’t care less and the fact I’d lost my opportunity to complete the job on weekend off without any sincere apology.
This isn’t a rant- all factual make your own mind up in supporting this business and it’s arrogant manager.

Our 4 bed detached property in the Wiltshire country needed an upgrade, we decided to replace the wooden conservatory with a new garden room to make the space in to a more useable living space, integrated with the house itself.

The room we eventually designed
was bright and open. We wanted tiles to complement the space, light, bright and open. We carried out research online and came across the “Direct Tile Warehouse ” site which was clear and informative. It was easy to navigate and compare products. The prices were competitive and when we visited the showroom there was a comprehensive display of tiles to view. The service and advice we received was excellent and delivery was prompt. Some tiles were damaged during transit but were replaced without issue.

The tiles we chose were “Calacatta Gris Geo0309”.

We loved the end result, the tiles enhanced the room and achieved the look we were wanted. We have received some great compliments from friends and family. The experienced tiler who laid them was so impressed with the product that he now intends to get some for his own personal use, we were happy to pass on our source and will recommend “Direct Tile Warehouse” to anyone else in the future.

When we moved into our new build home, I knew I wanted a wow factor as soon as people came into our home. I was on the hunt for large porcelain tiles. I wanted something that was going to last, as this is our forever home and also something that looked modern and glam. I chose Direct Tile Warehouse as they had a great selection of tiles, lots of photos, very reasonably priced and when I initially contacted them, they were extremely helpful. I choose the ‘Calacatta White Gloss Floor Tiles- Grey Vein Design’ and I absolutely love them! Everyone always comments on how beautiful they are. We have them in our entrance hallway, kitchen/dining room and utility room. I would 100% recommend Direct Tile Warehouse as they were fantastic throughout the whole process and I couldn’t be happier with the finished results!

Ordered approx 33sqm of an item titled “Black slate effect” which were supposed to be essentially dark grey floor tiles.
When they arrived, we immediately noticed that the tiles had very distinct flashes of light purple in them, some that almost cover the entire tile that were not indicated in either the product listing or the sample cut we had received prior to ordering.
I contacted customer services about it but was totally ignored and got no response from them and so I’m stuck now with a large amount of unusable tiles as the purple is so prominent that we can’t use them.

Very unhappy and appalled at the total lack of response when we raised this with the retailer.

Absolutely would NOT recommend this company as their products apparently don’t match their descriptions or samples and their customer service is non existent.
Total waste of money.

We ordered the best part of 120m2 of floor tiles, along with two types of wall tile.

The initial delivery of floor tiles arrived within a matter of days, and on inspection only a couple were broken (which given the size of the order was to be expected) and Direct Tile Warehouse immediately sent out replacements.

The tiles look fabulous and have given us the look we were after at a fraction of the cost we've seen elsewhere. Would definitely (and have) recommend these guys!!

Great service from Chris & Andrew at Direct Tile Warehouse .

We have used them on multiple projects , the Trevi Tiles are a great product and give a high end finish .

Fantastic choice of tiles and first class customer service. Chris and his team are really helpful. My bathroom looks fantastic👍

Thank you Direct tile warehouse. We ordered tiles for our bathroom and hall. The service was excellent and staff very helpful. The tiles look superb and we are very pleased. Would definitely recommend to friends.

In general good tile seller, ordered tiles in Sunday and was delivered in Friday. Tile looking good , quality of product is very well. So I would recommend this tile supplier.
Delivery little bit is expensive - £25.

We have used Direct Tile Warehouse a number of times. Communication & service is excellent. Always helpful from ordering to delivery or collection.

Thank you to Chris and the Team at Swansea for your advice and guidance. The porcelain tiles we chose for our patio look fantastic. The fitter commented that they were the best he'd fitted! Would highly recommend.

Thank you Direct tile warehouse for your help! Chris and the team were so helpful in guiding me through choices and prices. Having someone know the product made it easier for us to choose what was best for us. I really appreciate the time and especially your patience throughout our transaction. I would definitely recommend as we have bought more since with same first class service ! Thank you all

Completely incompetent and judgmental online and customer service.
They gave me the incorrect information about a stock which caused delay in placing the order and wanted to charge extra to get the order delivered to me at the required date.
Will not recommend this company

Renovated our entire bathroom with tiles only from Direct Tile Warehouse (Swansea) & we can honestly say that they were amazing. High quality tiles, great service & delivery was also easy to arrange! Would 100%recommend.

I placed two orders with this store and had no issues the first time however, when it came to putting a top up order through for the same tiles I was extremely shocked by the way this store operates. I needed the tiles to arrive on a Tuesday and was told by the customer service representative when I called up on the Saturday that they would definitely be able to get them to me for that day if I placed the order for the tiles that day. Happy with the fact that they had guaranteed delivery of these tiles for Tuesday, I decided to place the order immediately after the call. On the Tuesday no tiles were delivered, I called up customer service and they were very rude. Saying that it would have been impossible to get them to me for that day. I asked them to listen back to their phone calls and hear that the sales representative had advised me that they could, but they dismissed this. The tiles arrived on Wednesday morning and I have asked to return the tiles as I didn't need them anymore, my fitter had to make use of the wastage of the old tiles in order to finish the job on time. Now Direct Tile Warehouse want to charge me £55 to collect tiles that were only £90. Oh and they also won't refund the delivery! I would highly recommend people to avoid shopping at this store. They pressure people into buying the tiles and purposely make them very hard for people to return them. The customer service is non existent too. If you want good tiles I would recommend places such as Tile Mountain, Tile Crown and Tile Direct.

Received tiles and adhesive, set up to begin tiling only to find adhesive has gone off can’t even move it, date on tub appears to be 2018, waste of time don’t bother

finally received my delivery last week. it came from spain I think. 15 of the tiles were broken and I reported this the day after I received them, which was when they were unpacked. three emails so far and all have been completely ignored.

I have used direct tile warehouse a few times in the past and been really pleased but things went wrong when they supplied the wrong leveling compound for my floor and would have cost us a lot of money to correct if we had not doubled checked before laying. We had to travel back to Swansea the next day to get it replaced which lost me a week because it really requires two people to mix it and lay it fast enough and my friend can only help at weekends and no offer of compensation for my time lost and fuel to correct their mistake... will take mu future business elsewhere