Excellent customer service. Had a slight issue with a failed part a few months after purchase. Mike responded the same day and arranged a replacement part. Amazing service. I would 100% purchase for D... Voir plus
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Debated using this company for supply of impey shower system. Good price compared to other sites but reviews in here lead me to doubt going for the cheaper price. However went with my gut and can say... Voir plus
L'entreprise a répondu
I bought a Impey Soho screen from DKB - the screen was more than £300 CHEAPER than other websites, I wish I lived in Doncaster to visit the showroom! customer service was amazing I phoned to ask vario... Voir plus
L'entreprise a répondu
Outstanding customer service! Very competitive priced products. I placed an order for three radiators of which two were from Reina, on a Saturday night. On Sunday I found out that the manufacture... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
A family business with over 34 years experience and a reputation built on quality and service. Competitive prices on branded products with the manufacturer guarantee.
Coordonnées de contact
Etats-Unis
- www.dkb-elegance.co.uk
4,7
Excellent
33 avis
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Excellent customer service
Excellent customer service. Had a slight issue with a failed part a few months after purchase. Mike responded the same day and arranged a replacement part. Amazing service. I would 100% purchase for DKB Elegance again.
29 mai 2026
Avis spontané
Réponse de Dkb Elegance
Hi Dean, I'm sorry there was an issue in the first place & glad we could get it resolved with the replacement part arriving a few days later. Thank you for the Great 5* review. Mick DKB
Réponse de Dkb Elegance
Hi Steven, thank you for your order & 5* Review. We try our best to keep our prices competitive. DKB
Fantastic service
Fantastic service! Received the item in less than 24 hours. Very well packaged.
9 juillet 2025
Avis spontané
Réponse de Dkb Elegance
Thank you for the 5* review & pleased you're happy with our service. DKB
Outstanding customer service VERY…
Outstanding customer service VERY helpful and even informed me that Ive ordered then incorrect part for my new sink and modified the order straight away very rare great service
20 juin 2025
Avis spontané
Réponse de Dkb Elegance
Thank you for your valued business & the 5* review. The difference isn't obvious & easily missed. DKB
Excellent customer service A++
Just wanted to provide positive feedback about Mick at DKB Elegence. Dealt with a warranty issue I had with a product purchased in a very positive and efficient manner. Thanks 🙏
28 avril 2025
Avis spontané
Réponse de Dkb Elegance
Thank you for the 5* review & positive feedback. Mick, DKB
Caple Waste
Great service, quick delivery of an item the manufacturer failed to supply me.
22 octobre 2024
Avis spontané
Réponse de Dkb Elegance
Thank you for the 5* review. I'm pleased we had the stock you required at short notice. DKB
Excellent Customer service.
Excellent Customer service.
I've ordered twice in the last month and both times the service has been excellent, advice great and postage super quick.
Thanks to everyone at DKB.
10 septembre 2024
Avis spontané
Réponse de Dkb Elegance
Hi Sid, thank you for the 5* Review. thank you for both orders. We're pleased that we could help where we could. DKB
Fantastic prices, superb product selection
I bought a Impey Soho screen from DKB - the screen was more than £300 CHEAPER than other websites, I wish I lived in Doncaster to visit the showroom! customer service was amazing I phoned to ask various questions, the delivery arrived in great time. I would highly recommend. also do call customer service as they have a number of websites and without a doubt they will have what you're looking for even if you can't find it on the website! Brilliant!
22 janvier 2024
Avis spontané
Réponse de Dkb Elegance
Thank you for the Great comments & 5* review. We try hard to be as competitive as we can. We do have a much larger choice available in our Doncaster showroom if you would like to visit. DKB
Fantastic experience
Fantastic experience, ordered in the afternoon and delivered by 13:00 the next day.
Thanks very much
16 novembre 2023
Avis spontané
Réponse de Dkb Elegance
Thank you for the 5* review. We do our best to get items out ASAP. DKB
Excellent value and customer service
Great comms from the company and Mick. Excellent value extractor fan. Easy tracking via DPD. Super impressed and happy at level of customer service, delivery service and value.
28 octobre 2023
Avis spontané
Réponse de Dkb Elegance
Hi Hayley. I'm pleased you're Happy with our price & service. Thank you for the 5* Review. DKB
Good communication and solution
Great communication from Mick and the team. They worked swiftly to resolve an issue we had. I will definitely use them again. Great service
13 octobre 2023
Avis spontané
Réponse de Dkb Elegance
Hi Richard. Thank you for your business & the 5* Review. We look forward to doing more in the future. Good luck in your new venture, hope it's a big success. DKB
Carron Pheonix sink.
Carron Pheonix Onda sink, good price, super speedy delivery, nothing I can fault. Would definitely buy again.
26 juillet 2023
Avis spontané
Réponse de Dkb Elegance
Hi Eric.
Thank you for your business and the Good review. We try to keep our prices competitive. DKB
Really happy customer
Really happy customer. Ordered two shower foot bars yesterday. Good communication and they arrived this morning. Product was really well price and good quality. Thank you
14 juin 2023
Avis spontané
Réponse de Dkb Elegance
We're pleased that you're Happy with your recent purchase and service provided. Thank you for your comments & 5* review. DKB
Great communication and customer…
Great communication and customer service. Great product. There was a small problem with my order that was not the fault of DKB but they resolved it quickly and efficiently & over the weekend too! I highly recommend this company.
22 avril 2023
Avis spontané
Réponse de Dkb Elegance
Thank you for your comments & 5* review DKB
Avoid at all costs...
10 days for delivery and no response to emails. False information provided, along with weak excuses.
Poor all-round.
In my opinion,Director loves to apportion blame to all other parties, rather than be accountable for his own mismanagement. Aggressive and downright rude individual. Director demanded I deleted my honest review, to which I said no. Now he chooses to harras me via email. Bully boy tactics don't work on me, but keep trying if it makes you feel any better. Personally, I think you should spend your time on something a little more productive, but the choice is yours. Clearly, the truthful review has exposed your abysmal attitude and what I see as your deceptive undertakings. I feel some management courses may help you with "some" of your issues.
Face up to the facts. You cannot cover up the truths with pathetic and false comments.
Avoid at all costs, for your own sakes.
14 avril 2023
Avis spontané
Réponse de Dkb Elegance
Some time has passed after being in contact with Trustpilot with regards this review from AK--- (keeps changing) or AK-47 when 1st posted his reply. As AK is getting personal and Trustpilot are still investigating this review, I’m showing some of the email exerts sent to AK--- which clearly shows that we consider all customers as important showing that we are sometimes let down by the supplier.
As you will see, I’ve no idea where he gets 10 days from. AK had to agree to our delivery terms before even placing the order (Delivery was on the 5th working day, 3 days before the 8th day):
Delivery Terms ‘Stocked items are normally delivered in 1-8 working days of receiving the order. Saturday, Sunday and Bank Holidays are not classed as working days.’
With regards ‘apportion blame to other parties’ was indeed Vectaire’s error not ours as we’d been initially told 2-3 working days from placing the order, passing this onto AK. This ended up being an extra 2 days (4 days lost due to the Easter Bank Holiday) due to staff shortages as I found out later and have since apologised for any inconvenience.
With regards ‘aggressive and downright rude’, this is completely wrong as it was AK--- phoned a number of times but on 2 occasions prior to the delivery, being rude and aggressive to 2 of my staff. On these occasions AK was making demands, rude and aggressive, so I had to take over both calls. I had taken previous phone calls and he was no different to me even trying to make him understand that we were trying to help.
With regards ‘director demanded I deleted my honest review’. This is what was said ‘I’d appreciate it if you can take off the 1* reviews & just to remind you that the delivery was direct from Vectaire for a faster delivery, not ourselves’. This is in no way demanding, just asking as he was being very unreasonable referring partly to the delivery timescale. After numerous emails AK has offered to 'modify or remove the review' for payment. We don't give in to blackmail.
With regards ‘harras me via email’, we were simply replying to his emails in a professional manor which is more than can be said from the replies from AK. The last email was sent from AK.
With regards ‘bully boy tactics’. Not in my nature I’m afraid as I keep things factual and professional. You’ve only got to look back on the various and emails and remember how the phone calls went.
We've reviewed this customer's order & can't see that we could have done much more.
We are a family business trading since 1981, 1990 from our current location & pride ourselves in looking after our valued customers. We intend to be here for many more years to come. DKB
Outstanding customer service!
Outstanding customer service!
Very competitive priced products.
I placed an order for three radiators of which two were from Reina, on a Saturday night.
On Sunday I found out that the manufactured Reina products get measured at a delta rating of T70.
Reina is clearly a dodgy manufacturer providing there output rating based on delta T70. Products that conform will have a CE mark (Conformité Européenne) but importantly B2-EN442 states by law, that all hydronic radiator and towel rail outputs are tested and presented at Delta T 50° or ΔT 50°.Luckily Mick from DKB team was happy to cancel the order and provide a full refund on Monday. It was clearly not the fault of DKB that Reina doesn't even make it clear that there output delta rating of their radiators is based on a questionable T70 basis rather than the standard T50...Thanks again to the DKB Team for a brilliant customer service!
6 février 2023
Avis spontané
Réponse de Dkb Elegance
Thank you for the 5* review & positive feedback. DKB
Great service ..
Competitive price. Felt like a personal service. Super fast delivery. Recommend ..
22 octobre 2022
Avis spontané
Réponse de Dkb Elegance
Hi Stuart. Thank you for the 5* review & positive feedback. We are a family business. We try our best to be as competitive as we can & look after our customers. DKB
Very helpful and good prices
Very helpful and good prices, next day delivery as well. Would use again without doubt
13 juillet 2022
Avis spontané
Réponse de Dkb Elegance
Thank you for the 5* review & positive feedback. DKB
Avoid!!..disgraceful customer service
Had to return a metal toilet roll holder that was scratched and defective because the ring at the top was misaligned. Sent photos of the defects, they agreed to collect it. Got sent an EXTREMELY RUDE email from the company director when they got the product back telling me that they had fixed the defects and that I should’ve done that myself by polishing the scratches and “bending it back into position” which is not even possible. Also stating that they will cover the courier cost as a “goodwill gesture”!! I told them in no uncertain terms that their behaviour was completely unacceptable and that they should have fixed these issues themselves before sending it out instead of expecting customers to be experts in fixing product defects. They also stupidly stated that the product they sent me was perfect whilst also stating how they corrected the issues with it?!! I won’t ever purchase from them again.
25 mai 2022
Avis spontané
Réponse de Dkb Elegance
Thank you for your review. I'm very sorry that you're not happy.
We tried all we could to help as we pride ourselves on customer service being a family business. I tried to resolve this with you to rectify the 2 issues & take offence as I wasn't rude at all, just doing my best to help you as this was so easily resolved at your end.
Firstly they weren't scratches, simply dried on polish which came straight off had this been attempted. New items often have polish residue on the surface. Secondly, the ring just needed a slight twist by hand to straighten. I'm very sorry that this wasn't checked before sending out as we don't have time to check everything, which would have been rectified before sending out had we noticed this. I hope this helps to clarify. DKB
Rip-off merchants
Returned a kitchen bin that wouldn't fit in the cupboard. It was damaged in transit, but they wouldn't refund, as they said it was my responsibility. I returned it in the same poor packaging they sent it in. Rude and abrupt communication by email. Belatedly read these reviews afterwards; I should have read them first. Now they've got a bin with a tiny dent they can resell at a small discount, and I'm 60 quid out of pocket. didn't get a refund from Hermes as they said the packaging was inadequate. I sent it back in the same packaging I received it in from DKB Elegance.
11 avril 2022
Avis spontané
Réponse de Dkb Elegance
I'm sorry that you're not happy, but the unwanted bin did get damaged once returned back to ourselves. Our T's & C's do state that we can only refund on items returned back in perfect condition. We sent you a few pictures of the box & bin so that you could claim back from the carrier. You would have got your money back, so hence not out of pocket. We advised at the time via email not to return items back with Hermes & Royal Mail due to damages & loses.
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