NESCAFÉ Dolce Gusto UK Avis 

I hit one star on both requested lines to be requested to mark these fields as they are required fields ! I had to hit 2 stars to hopefully get it sent as kitkat product is rubbish but I doubt it got sent !

I'm customer for 3 years maybe more but my delivery going to different address.
Please check your delivery company because is not nice if someone have somting you pay for.
On Dolce gusto website can't find section for completing.

Wonderful way to get your coffee, great ordering service, good delivery service and fab prices for lots of different choices.

Now on my 3rd machine! The first two just stopped pumping water through, despite me regularly descaling it...and now this 3rd one isn't pumping properly. I cant keep going through the whole process of returning them. Very disappointing.

I bought the Piccolo XS. The picture of the machine showed a latte being made but he was particularly impossible to put a regular sized latte glass under the head.

I love my machine and the coffee and I order regularly. However, they send you vouchers for discounts eg10%/15.% off your order which sounds great BUT you have to buy a certain size box only to get the discount which makes it no cheaper than buying the standard large boxes. So they don’t offer loyal customers anything, they just make is sound like they do!!

We used to be able to recycle Pods at our nearest Yodel point which was a 5 minute walk away. Now the service is no longer available and the nearest 'drop-off' is several miles away which I am not able to get to!
Bring back the Yodel service, or at least a collection service where people who are unable to travel far can still recycle.

I’ve been recycling pods via Yodel for years, always liking Nescafes support for sustainability. With a full bag ready to go I entered the website to get a mailing label and found that you have discontinued the mailing scheme. My only options are two recycling centres, 8 and 9.5 miles away through city traffic which I don’t normally visit. I’m not prepared to do an onerous round trip just for one bag; I could save more over time but have little space to store them. So, regretfully, they have to go in the bin. There must be many people who do not drive who will also now be unable to recycle pods - not a good move on your part.
And as a regular customer why was I not told that this was coming and why?
Disappointed, may look elsewhere for my coffee.

The new Americano intenso tastes burnt and bitter, a great disappointment after drinking it for 10 years. We thought maybe a bad batch, however, the poor taste has continued. We now have to look at alternatives since it appears that the ‘new’ flavour will continue.

Way overpriced for what they are. Now trying to sell Gold Blend in pods. Just buy a jar, way cheaper.

And why would anyone buy direct from them at their inflated prices. Even when they are on offer they are far cheaper in most other places. Also try the low cost supermarket versions which are often better

Packed up after 2 years of being used less than 3 times a week …. There is no reason for this, it was cleaned and descaled regularly along with another coffee machine we own . Loved the simplicity but two years is very poor show for obsolescence will not be buying another .

I have recycled Nescafe Dolche Gusto coffee pods for two years now. However, Podback no longer seem to send out the return bags by post while the nearest supermarket stocking bags is a 30 mile round trip away - and they don't always have them in stock. Moreover I used to be able to print the return label at home, but that facility no longer seems to work. I am giving up on recycling and will start looking for a more environmental coffee experience. Meantime my current stock of Dolche Gusto pods will end up in landfill

Ok I guess…..

Good but overpriced

Had my Mini-me about 6 weeks now after changing from Tassimo. I've given it 2 stars as my wife loves the skinny cappuccino. For me, the coffee and process is far inferior to Tassimo. Americano has very little taste - not even Intenso - and Chococcino has bad taste of dried milk powder. It does not make a full mug of coffee. The pods are always full of water after completing drinks, meaning I have to use a bowl to drain them down. Perhaps I'm doing something wrong, but, if not, then I feel Dolce Gusto need to relook at the quality of their products.

ordered 5 packs of pods on their January deal , it said discount would apply at check out but it didn't and charged me full price , contacted customer service for a refund of the difference and they sent below message .

Reference Number: 48665625

Hello Richard

Thanks for contacting back Nescafé Dolce Gusto.

I sincerely apologize for any confusion caused.

Our aim is to provide an efficient, but we hope friendly, service to the consumer and I can only apologize that this has not been the case in your experience.

Your feedback has been noted, and our team will do our best to make improvements.

Kind Regards

Michelle
UK&I Consumer Engagement Services

so i then asked this question

Ok thanks

So how do I get a refund for the difference in this instance as noting my comments doesn’t solve the issue for messaging you in the first place

Reference Number: 48665625

Hello Richard

Thanks for contacting Nescafé Dolce Gusto.

I'm sorry, I'm unable to change your order after it's been placed. However, I can submit a request to our Couriers for the parcel to be returned to us and then issue you a refund.

Please let me know as soon as possible if you would like us to action this for you.

I hope this information is helpful to you, if you have any additional questions or require further assistance, please feel free to reply to me.

You can also contact Nescafé Dolce Gusto directly on 0800 707 6066 from the UK or if you are in Ireland, please call 00800 63785385, lines are open Monday to Friday, from 9am to 5pm.

Kind Regards

Betty Mae
UK&I Consumer Engagement Services


i dont want to cancell the order i just want a refund for the amount difference you actually charged me and the price i was quoted in your order offer for january .

its a con !!

Not a great coffee maker AT ALL imo, the milk powder pods taste disgusting ?? Like out of date long life UHT milk ? And the faff of needing a stop watch to time each capsule, for the "perfect " coffee.. not to mention that local recycling will NOT recycle pods as the plastic and tin foil parts are glue bonded so can't be recycled as stated on packaging?? Very dissatisfied which is a shame as I asked for it as a Christmas gift from my daughter.

Dol Gusto Caramel Pods

After speaking to my daughter I had been using the pods incorrectly.

I hadn’t realised I needed to use two pods.

Not had a coffee machine before

The drinks are lovely but a little too sweet for me

Placed an order on the 3rd December, waited 2 weeks and nothing, emailed to ask where my order was and told it was supposedly on the way but they will send again, in other words they haven’t sent it and will now send. Was supposed to be a Christmas gift but ordered a TASSIMO instead which arrived next day with free pods. Still waiting on my delivery and it’s now the 28th December. Thanks for taking my money and not giving me the goods I payed for. DO NOT buy from this company, quicker and cheaper to go to your local supermarket, and you get to enjoy your drink that same day rather than nearly a month later 🤬

A great machine when it works.. shame that's almost never! Fed up of wasting so many pods cause the machine just decides it no longer wants to play :(