Easy to transact. However when I tried to book the annual boiler service call I waited a long time for the telephone to be answered. A recorded message telling me all calls are important doesn't align... Voir plus
L'entreprise a répondu
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Easy to transact. However when I tried to book the annual boiler service call I waited a long time for the telephone to be answered. A recorded message telling me all calls are important doesn't align... Voir plus
L'entreprise a répondu
Good offer especially as much cheaper than existing one. There is a 2 month delay on claims that wasn’t mentioned till last minute I think they should be more transparent about that.
L'entreprise a répondu
Easy contact and knowledgeable agent George arranged everything in minutes. End result was same cover as I had, but at significantly lower cost and no excess payments after 60 days.
The service engineer was polite knowledgeable and efficient. This was my first service by this company and it was by far the most comprehensive and detailed, way beyond anything done by previous provi... Voir plus
Domestic Appliance Guard provides comprehensive and cost-effective cover for your boiler, heating and domestic appliances. We are committed to delivering great value home care plans, speedy claims and with customer service to match.
Domestic Appliance Guard, 4a Porchester Place, BH8 8JS, Bournemouth, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Very happy that at the end of the phone someone care .the service was very helpful.
Very clear advice,no fuss and a protection in place 👍
George provide great service which was quick and helpful.
A very polite engineer. He carried out a thorough check.
It was very easy to contact them and it was very helpful
Had trouble online as wanted to make one off annual payment so rang and was put through to someone very quickly who sorted it out for me in no time
Very helpful very professional great service
Luke was very polite and answered any questions I had
George Griffiths was excellent. Very poite and effeciennt
Easy to navigate website competive prices especially for LPG boiler
Luke was very helpful, talking us through the different service plans and helping us get a price we were happy with.
Excellent service from the guy that came Fred 👏 very polite did a thorough job and explained everything that he was doing,very pleased 👍
Didn’t have to wait long for repairs and customer services are really helpful also for a small amount of money each month gives you piece of mind
Excellent customer service, an awful partner.Makes me feel like a terrible person.You are not I grief
The time window is 8am -6pm with no movement. I was told to call on the day to get a 2 hr slot. I rang and rang and after 28 minutes gave up. The engineer arrived was in the house 10 minutes and left. The boiler is in the loft so I have no way of knowing if he serviced it or not. I asked for paperwork and was told it would be sent. I haven't received anything to date. I won't be renewing my contract and will go elsewhere
The engineer was very thorough, tidy and professional. He explained everything he had done and what he was doing throughout the visit. Overall, my experience was excellent, and I was really pleased with the service provided.
First engineer never turned up he lied and said no parking outside when there’s plenty of parking outside and he didn’t even try to call me and say he had parking issues because he was lying and if he called me I would have given him parking spaces, I complained to domestic and general all they did was rearrange my appointment even though I told them that their engineer was lying and they didn’t offer to investigate the matter.
On my second appointment a very good engineer turned up and did a good job for me and saw on the report that previous engineer said no parking, he couldn’t believe no parking when there were enough parking spaces.
The agent (George) was very nice and helpful!
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