Douglas Allen Avis 

Douglas Allen Hornchurch were brilliant from beginning to end. Our case was tricky due to selling two properties in order to purchase one bigger property, but David from Douglas Allen lined us up with perfect buyers, coordinating 'open house' viewing days supervised by the Douglas Allen Team, all of whom were friendly, on time and professional.

Once sold, our progressor Chelsey took over. Chelsey's skills were second to none. Communication was excellent, always responding to emails or telephone messages. She kept us up to date at all stages and guided us through everything brilliantly.

The experience and professionalism of both Chelsey and David was abundantly evident and they are great assets to Douglas Allen.

Aside from Chelsey and David, whom we dealt with the most, everyone in the team that we came into contact with were helpful, pleasant, supportive, proactive and professional.

I honestly could not fault this team and would highly recommend them to anyone looking to move. If I ever move again, I will definitely be going back to Douglas Allen.

Thank you all for making the experience as painless as possible!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly — and she was absolutely right, as it sold within just three days!
Throughout the entire process, Douglas Allen kept us fully informed at every stage. Tanya then took over the sale progression, and she too was exceptional. Tanya was professional, attentive, thorough, and genuinely lovely to deal with. She ensured everything ran smoothly from start to finish and always kept us updated, making what could have been a stressful process feel seamless.
Both Lisa and Tanya were absolutely fantastic, and I cannot praise them highly enough. I would wholeheartedly recommend Douglas Allen to anyone looking to buy or sell a property. In fact, I almost feel sad that I no longer have a reason to speak with these two wonderful ladies!
Thank you both so much for all your hard work, patience, support, and professionalism throughout. We truly cannot thank you enough. Douglas Allen are very lucky to have you both — you deserve a pay rise!
Many thanks,
Keren McRobert

Our experience with Douglass Allen was incredibly disappointing from start to finish. When selling our house, the property was not put on the market for three weeks and was not listed on Rightmove in a timely manner, causing unnecessary delay from the outset.

We were not kept informed of interest in our property at any point, and communication throughout the process was shockingly poor. On one occasion, we specifically asked for a viewing to be cancelled, yet this was not done and a viewer turned up at our home unexpectedly, which was completely unacceptable.

The member of staff handling our sale was off work for weeks, and during that time we were left completely in the dark with no proactive updates or handover. When I eventually called to chase an update, I spoke to someone who was extremely rude and unhelpful, which only added to the frustration.

To make matters worse, keys were released to the buyers before we had confirmed that we had vacated the property, resulting in them turning up before we had even left. This was a serious breach of professionalism and caused significant stress.

Overall, the lack of communication, poor organisation, and disregard for basic procedures made this a very upsetting experience. I would not recommend Douglass Allen based on our experience.

Michelle Idugboe from Chadwell Heath branch of Douglas Allen was great to meet and extremely kind and professional approach. I highly recommend her if you are looking to sell or buy a property.

I used Douglas Allen Wickford for the sale of my mother’s home. I was very impressed on the support they gave me, before and after the sale. I got regular updates and feedback. I highly recommend them for any sale

Dawn the lady I dealt with at the beginning this process has been outstanding

We would like to say a very big THANK YOU to Stuart Pass and his staff at the Woodford Green office for all the invaluable help and kind assistance they gave us with the sale of our property. They were very professional and exceeded our expectations. We would have no hesitation whatsoever in recommending their services.

I would like to thank Jake Kemp at the Epping branch for his continual support and assistance during the process of selling my house. He has gone above and beyond and has helped me every step of the way. The whole team are putting their everything into selling this property.

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

We would like to thank Alex, Caroline, Demi and Natasha from Douglas Allen in Wickford for the diligence, professionalism, help and support. Their ability to deal with issues and concerns, be it in the first meeting, or the last when we asked them to hand over the keys on completion, showed they genuinely cared about their customers. We cannot thank them enough for making a daunting process so stress free.

I purchased my first home with Douglas Allen and my sales progressor, Nish Zafar, was just fantastic. So helpful, and so communicative and responsive. She really made the experience so much better and always went extra mile. Thank you!

After using Douglas Allen to purchase our first ever home together and having exceptional service, we decided to use them again when it was time to resell our property and upsize. The listing process was very well explained to us by Alex, and we managed to sell our property just 1 month after listing it, despite it being a very quiet time of year. Unfortunately our process was a long one… it took nearly 11 months in the end as our chain fell through at point of exchange. However Natasha kept chasing the situation regularly and persisted until we finally managed to complete at the beginning of this month (July 2025). Huge thanks to everyone involved at the Wickford branch, we really do appreciate all the efforts made to help us secure our dream home.

Everyone was very helpful in helping me to move in particular Nish Zafar. Whos experience who was so professional in the dealing with day to day issues in getting completion done. 10 stars to Nish

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Brilliant service from viewing the property to getting our offer accepted!

We contacted Caroline to view a property on Friday and was booked in for the next day! Caroline was a pleasure to speak to, her responses were clear and super quick.

After our offer was accepted, we briefly dealt with Morgan who was very friendly and helpful. Although we didn’t use Morgan as our mortgage broker, I have no doubt that he would have done an amazing job.

We also had brief dealing with Alex. Alex was great, always on hand for questions and very helpful.

Every time I called up with a question - someone was always able to help me. I did not speak to one person who was unhelpful.

Overall, I would highly recommend Douglas & Allen. Especially Caroline, who was an absolute pleasure!

I’d like to thank everyone for their help. As first time buyers, it can be stressful and scary but Douglas & Allen put us at ease after the first call.

Douglas Allen was able to sell our house faster than 2 previous agents we were with. We spoke with many helpful colleagues at the Chadwell Heath branch. One of the main people we spoke to was Bilal. He was very helpful and friendly and always made sure things were upto date and communicated in a very polite and kind manner.

We recently purchased a property via Douglas Allen Woodford Green.
We were shown around the property by a young man called James. He was great, kept us informed and updated. Great communication but then he was let go. After this the communication was not great and it was clear that Douglas Allen was working for the seller. Not a great experience until I met Dawn, wow the last month was so much better and what you would expect when buying a house.

Dawn regularly called me and kept me informed, questions I asked was promptly responded. Kind, friendly and great communication Dawn 😀.

When buying a property it’s people like Dawn you want to work with to help an already stressful process run as smooth as possible

Thanks Dawn for all your help and helping my family find their new family home

Biju

Michael Simpson has been incredibly friendly, polite and helpful. His integrity and kindness has been very appreciated during a period of upheaval. No question is too silly or too small. Thank you so much!

David and Arif from the Hornchurch branch have been great so far!

They are very informative and extremely attentive to all of our questions. They understand the process end to end which helped us map out what we needed as first time sellers.

What can we say. Horrendous experience. Don't use steer away. Go for it do it yourselves. Save Money Douglas Allen . More like do less Allen. Don't waist your time. Forgot to mention Hornchurch Branch and manager David Nil point.