Dove Home Care Agency Ltd Avis 

58
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely fantastic service from Dove Home Care! The team were friendly, caring and professional from start to finish. They genuinely care about the people they support and go above and beyond to ma... Voir plus

Noté 5 sur 5 étoiles

Couldn’t be more thankful to the team at dove home care. The care they give to my loved one is amazing even the office staff whenever I call the support and understating I receive is unmatched! They a... Voir plus

Noté 5 sur 5 étoiles

I have had a really positive experience with the care provided by Dove. The carer has been kind, compassionate and if there are any problems, they are dealt with promptly. The office staff are rea... Voir plus

À propos de l'entreprise

  1. Soins aux personnes âgées
  2. Résidences pour personnes âgées
  3. Service d'aide médicale d'urgence
  4. Service de soins à domicile
  5. Aide à domicile
  6. Agence de services d'aide à domicile

Écrit par l'entreprise

Dove Home Care have 30+ Years of expertise in personalised care and helping communities in all type of care needs since 1993. Dove Home Care provide fully qualified Home carers and Live in Carer across UK. We provider disable home care, Dementia, Palliative Care, Parkinson's Disease care, Domiciliary Care, Emergency Care, Alzheimer's Care, Reablement Care, Convalescent Care and Respite Care.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

58 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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N'a pas répondu aux avis négatifs

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4,6

Tous les avis

(58)

22 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

We cannot thank the carers enough!

We cannot thank the carers enough for the incredible care and compassion they show my grandparents. The standard of care is consistently excellent, and it gives our whole family such peace of mind knowing they are in such safe and caring hands.
A special mention must go to Amie, who truly goes above and beyond every single day. Not only does she carry out her role with professionalism, kindness, and dedication, but she also takes the extra time to build a genuine friendship with my grandparent. That personal connection means the world to them and makes such a difference to their happiness and wellbeing.
We also know of several other families who use this care team, and every one of them has shared the same positive experience. Because of this, I have confidently recommended the team to multiple people and will continue to do so without hesitation.
Amie's warmth, patience, and willingness to go the extra mile never go unnoticed. We are incredibly grateful for everything she does and feel so lucky to have carers who care so deeply. Highly recommended.

13 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Dove Home Care - Amazing!

I know several people who use Dove Home Care, and they consistently speak highly of the support they receive. The carers are professional, reliable, and genuinely caring. From everything I’ve seen and heard, Dove Home Care is a very good company that truly looks after the people they support

29 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent reputation!

Dove Homecare has an excellent reputation for a reason. My experience has always been very good and their team are kind, caring and professional.

3 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

My mom has received the best of care…

My mom has received the best of care from Dove for a few years now. From the carers who look after her with every need met, which give’s myself and my family great peace of mind. To the office staff who are always very friendly, efficient and helpful.
I would highly recommend Dove to care for your loved ones.

13 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Dove home care agency currently support…

Dove home care agency currently support my nan, nothing is ever to much trouble. All staff are kind, friendly and professional and I would highly recommend the service! Can not thank them all enough for everything they do for my nan. Thank you!

12 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Reliable and effective Care

We are particularly appreciative of the high standard of care provided by three main carers over the past year. The gentleman being cared for has been living with increasingly severe dementia. Our grateful thanks for everything they have done to ensure he has been able to live in his own home safely, securely and so happily over these past 11 months.

Email and telephone communications with the Dove Home Agency worked well and were efficient and effective.

28 août 2025
Avis spontané
Noté 4 sur 5 étoiles

I would strongly recommend Dove Care Agency

Dove Care Agency were very good at getting back quickly when contacted.
Office staff were polite and helpful.
My Mum had a live in carer for the last year.
She was very hard working, reliable and organised with medication .
She cooked beautiful homemade meals too.

11 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Dove Home care carer

I have worked with Dove home care for four years as a carer, it has been fantastic, the staff in the office are always there to support you with any concerns and accommodate shifts or requests from clients. I have lots of positive feedback back from clients , many who have been with Dove for many years. Who say the carers go above and beyond duties. I'm grateful to be part of a lovely team.

8 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Great Company for Care or Employment

I have the pleasure of working at Dove Home Care, where I continue to gain invaluable experience in client care and teamwork. My time here has provided me with a solid foundation in the home care sector, and I developed essential skills through hands-on experience in both office and client-facing roles.

I'm grateful to have contributed to Dove Home Care's mission of delivering compassionate care, which has a profound impact on individuals lives. I highly recommend Dove Home Care as an exceptional employer and care provider.

27 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend Dove

Highly recommend Dove. Reliable carers that actually seem to “care”!
Nothings too much trouble for the guys in the office,they are very kind and accommodating.
We would be lost without them !

21 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Dove Home Care have provided carers for…

Dove Home Care have provided carers for my Nan for almost 3 years now. Every carer they have provided has been amazing and has gone above and beyond for my Nan.
I recommend Dove highly to everyone that is looking for care for their relatives. The live-in team have helped my nan throughout the years and I am very grateful.

24 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Great company


I really enjoy working at Dove Home Care. It’s a good company that truly cares about both its clients and employees. The team is supportive, and the management is approachable and professional. There’s a strong sense of purpose in the work we do, and it feels good to be part of a company that makes a real difference in people’s lives. I’m proud to be part of Dove Home Care.

24 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

I would definitely recommend Dove home care to…

I would recommend Dove home care to anyone as I’ve used them for years and never had one problem with the carers they have all been very friendly and helpful so definitely a big thumbs up from my family. Thank you Dove for all your care over the years 👍👍

23 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Professional carers and great service

Dove Home Care has been such a help to myself and my family. The carers are professional and work to a very high standard. They helped my nan in one of the hardest times in her life, they brought a smile to her face each and every day! They are superstars and they really helped myself and my family deal with the difficult time.
Thank you to Dove and all the team!

1 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

careers not up to the job

The careers provided for my friend by her first one was okay the rest were a disgrace had to report one for constantly shouting at my friend and another took her for a walk didnt have hold of her and she was pulled into the road by her dog and smashed all her face had to be taken to hospital where the career sat their knitting and not consoling my friend. The last girl was an excellent cook and showed great empathy sadly when her friends visted they complained to POA she wouldn't allow chris private time with them. Sadly there seemed to be very little cleaning done by any of the careers provided. As a consequence sadly I cannot recommend this company

19 juin 2025
Avis spontané
Logo de Dove Home Care Agency Ltd

Réponse de Dove Home Care Agency Ltd

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your concerns, and we take them very seriously.

However, we find aspects of your review to be unfair and would like to offer some clarification.

With regard to the walking incident: as explained during the initial assessment, carers are not permitted to physically link arms with clients due to health and safety regulations. The client in question had full mental capacity and expressed a clear wish to continue walking her dog independently. After the accident, we promptly revisited the risk assessment and updated the care plan to reflect the change in need.

When you raised your concern about the carer’s tone, you mentioned she had raised her voice while on the phone. In response, we arranged a replacement carer. At no point, however, did we receive a complaint stating that a carer had shouted at your friend directly. Had this been reported, we would have investigated it thoroughly. If you would like to provide further details, we would be happy to review the matter again—please don’t hesitate to contact us.

Regarding your comment about the carer “giving things away,” we believe this may refer to a situation where the carer offered a cup of tea to a visitor whom the client had welcomed into her home. The carer believed this to be in line with person-centred care. No other items were reported as being given away, and this was only mentioned to us on the same day concerns were raised about the carer going for a walk in the park before leaving the placement.

As for transport on the final day, this was a privately arranged matter by yourself, whereby you arranged a friend to take the carer to the station. This was not part of our contractual obligations.

Lastly, we understand that the carer becoming unwell at Tatton Park was distressing. Once we were informed, we offered appropriate support to ensure both the carer and client were safe and that the situation was handled appropriately.

We are truly sorry that your experience did not reflect the standards we aim to uphold. We appreciate all feedback and remain committed to learning and improving our service wherever possible. If you would like to discuss any part of this further, please do get in touch.

Noté 5 sur 5 étoiles

Thank you

I used this company for a family member after having an experience with another provider. Hands down best decision, i was so impressed from the offset, thank you Dove Home Care

17 janvier 2025
Avis spontané
Logo de Dove Home Care Agency Ltd

Réponse de Dove Home Care Agency Ltd

Thank you so much for your kind words. We're truly grateful you chose Dove Home Care and that we could provide the support your family needed. It means the world to us to hear that your experience stood out, especially after a difficult time with another provider. We're always here if you need anything.

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