The front desk experience has been hit or miss. While some staff members are warm and approachable, others have come across as noticeably rude. On one occasion, a staff member threw my student pass... Voir plus
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I have been living here for about two years and have had the absolute best experience. The studios are spacious, very well equipped, and the team is extremely helpful and kind. Luisa and John are fabu... Voir plus
L'entreprise a répondu
I stayed here for 4 years and all the staff are absolutely perfect and so welcoming. I couldn’t have asked for anything better, they go above and beyond making you feel like you have a family you can... Voir plus
L'entreprise a répondu
I’ve lived in this building for the past year, and honestly everything is great. The residents are so kind to each other and try to make a good atmosphere. What ruins this atmosphere- the rude attitud... Voir plus
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À propos de l'entreprise
- Société de gestion immobilière
- Agence de location d'appartements
- Agence immobilière
- Agence de location immobilière
Écrit par l'entreprise
Stylish, purpose-built student homes designed with you in mind. From move-in support to on-site maintenance, we’re here to make your uni life easy, safe, and memorable. We build and manage our spaces -so every detail works for you.
Coordonnées de contact
Downing Students, L3 9HF, Liverpool, Royaume-Uni
- 01517072666
- info@downingstudents.com
- www.downingstudents.com
3,7
Moyen
64 avis
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A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Lovely accommodation
Lovely accommodation, everything is perfect. Staff are very friendly and nice too.
4 août 2025
Réponse de Downing Students
Hi Honghui,
Thank you for your kind feedback. We're so pleased to hear you're enjoying your time at City Village and that everything has been meeting your expectations.
It’s great to hear that our team has made a positive impression- we’re always here to support you and make your stay as comfortable as possible.
If there's anything you ever need, please don’t hesitate to reach out.
City Village Team
An overall good experience despite the maintenance work noise
The building was modern and very well-equipped! The staff was really attentive to our needs and always ready to help.
The only major thing that bothered me was the amount of maintenance work done throughout the year, especially from September to December 2024: I would always be woken up by drilling sounds at around 8 during weekdays.
21 septembre 2024
Réponse de Downing Students
Hi Nino,
Thank you for sharing your experience. We're really pleased to hear you enjoyed the building and felt supported by our team throughout your stay.
We’re truly sorry the maintenance noise affected your mornings. While the work was necessary to keep the building in top condition, we understand how disruptive it can be and appreciate your patience during that time.
Your feedback is incredibly valuable, and we’re working on ways to better manage future maintenance to minimise the impact on residents.
Thanks again for your kind words- we hope to welcome you back soon!
Bad experience
I stayed at this apartment during two different periods. The first was from July 14 to August 24, 2024, while attending a language course. Because the front desk staff were kind and helpful, I decided to extend my stay until now. However, the new room I was assigned to had constant engine-like noise, which seriously disrupted my studies and daily life.
Despite raising the issue with the male manager at reception, no solution was offered. He escalated it to upper management, but their response was shockingly unreasonable. Even though there were other available rooms at the time, they refused to relocate me—unless I paid for both rooms. The attitude was dismissive and unprofessional.
While many rooms in this building are decent, mine clearly had a problem that management chose to ignore. This shows a complete lack of responsibility and care for tenants. My two-star rating is solely for the front desk staff, who were always friendly and supportive.
As for the management and overall living experience—deeply disappointing. It was a terrible start to my stay in the UK, and I would absolutely not recommend this place to any future students. I’m also a blogger, and while I haven’t posted publicly about this yet, that does not mean I’ve let it go.
28 septembre 2024
Réponse de Downing Students
Hi Qi,
Thank you for taking the time to share your experience. We're truly sorry to hear about the disruption caused by the noise in your room and the frustration you felt when trying to resolve the issue.
We take concerns like this very seriously and would like to investigate further to understand what happened and how we can improve. If you're happy to share your room number with us, we’ll look into the matter in detail and review how it was handled.
We’re committed to providing a comfortable and supportive living environment, and your feedback helps us do better.
Thank you again for your honesty, and we hope to have the opportunity to make things right.
Downing Students
Réponse de Downing Students
Hi Yijia, thank you for your positive feedback, we are glad to hear you had a great experience staying at City Village. It’s always rewarding to know our team and facilities helped make your time with us enjoyable.
We appreciate you taking the time to share your feedback- it means a lot to us!
City Village team
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