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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered waistcoat for work, it arrived within three days, fits perfectly and is of good quality for the price. Will order again most definitely.

Noté 5 sur 5 étoiles

Was looking for ties and pocket squares for me and my groomsman for my wedding next year. Found a design I think I liked on DQT so ordered one to see if the boss approves. When it came (quickly with n... Voir plus

Noté 5 sur 5 étoiles

Searched for a paisley turquoise tie, found the perfect one on DQT website. Fantastic price, great quality superfast delivery. Gets my 5 stars. Colour on website was true to tbe tie recieved. Thank yo... Voir plus

Noté 5 sur 5 étoiles

Placed an order on for 2 x Lilac Swirl Adult Ties with Pocket Handkerchief and 2 x Children’s Lilac Swirl Bow Ties Thursday night and received the ties the following Thursday. Was nervous as it took a... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

73 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,7

Tous les avis

(73)

8 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Ties delivered within 1 day!

The quality was exactly as described, and shown on their website. The delivery and despatch of my items was incredibly fast. I would warmly recommend this company to anyone looking to bulk order ties at a good price for events such as weddings/Birthday celebrations or school balls.

7 septembre 2013
Avis spontané
Noté 5 sur 5 étoiles

Just what you need to make you stand out from the rest

This is the only shop I use to buy a good looking waist coat. This is not the first time I have used it they are very good quality and they do get you noticed. I went to a function and the amount of people that came up to me to ask me where I got my waist coat from.

5 septembre 2013
Avis spontané
Noté 5 sur 5 étoiles

Fantastic

Once again it was my responsibility to ensure that I order sufficient ties and handkerchiefs for the protocol/ushering team for a wedding and once again DQT didn't fail!!!! As a result of their fantastic service....I'll continue to be a customer of DQT!!! Thank you so much for making a stressful job much simpler

4 septembre 2013
Avis spontané
Noté 5 sur 5 étoiles

Amazing Service!

Friendly and great service. Very fast shipping!! I ordered it on Wednesday, it came on Thursday morning.

3 septembre 2013
Avis spontané
Noté 1 sur 5 étoiles

Average Quality..Very poor customer service

We purchased a fair amount of gear from DQT waistcoats, handkerchiefs and cravats, the pre-sales communication was excellent however after we received the order one of the wait cost buttons was missing thus making it useless. We contacted DQT to tell them we want to return this for a refund (and yes this was well within the 7 days return policy!) We were told to simply to use the spare buttons which are supplied with most garments these days and sew it on ourselves. Surely this cannot be correct as the spare button is meant to be used after a button eventually falls of by 'wear and tear'. DQT kept on refusing to do anything about it, and they wanted us to return this faulty waistcoat at our own cost. To date we never got our refund or a refund on the cost it had sent us to return this waistcoat to them.
Reported to trading standards, whom have requested further information about this, and we certainly wont be using DQT again.

Just to add..

We ordered Burgundy Cravats and Handkerchiefs, the color was nowhere near Burgundy it was more like a bright red! DQT blamed all our of computer screens and mobile phones claiming that they was not displaying the color properly and their picture was 100% correct. I have noticed that other people have complained about the color issue too! DQT told us it was only us guys who have ever complained about this.This was told my a customer service rep called [name], who was very rude, uncooperative and was clearly not willing to help.

3 septembre 2013
Avis spontané
Logo de DQT

Réponse de DQT

Hello,

We are very sorry for what happen.

Upon checking our email history, we found out that you have requested to return some items as the colour is not suitable and want to exchange one waistcoat for a larger size.

Please be informed that you never mentioned the missing button on your original Return Request.

Upon receiving our Return Authoristaion Approval Email to return some items because the colour is not suitable and want to exchange one waistcoat for a larger size, you have asked for a prepaid envelope as you are not willing to pay for a postage fee and this time you mentioned about the missing button (not in your initial return request email).

However, as a reputable company, we did apologise for the defective waistcoat missing a button and did try to rectify our mistake. We emailed you back and requested for an image of the waistcoat with missing button so we can send out a replacement item immediately, unfortunately, you failed to provide us an image.

Please be informed that according to the EU/UK Distance Selling Regulations, the seller is only liable for the postage cost for the damaged or wrong item that has been sent. We therefore, did not send you a prepaid envelope for a reason that the colour is not “suitable” for yourself.

Bottom line, we do care and extended every effort to resolve your problem, however, you have failed to maintain communication when we requested evidence of a defective product and when you realised you were liable for return postage costs of the other products.

To all other customers or potential customers that read this, we value our customers and provide only the best customer service and rest assured, any problems with an order are rectified without hesitation or delay.

DQT Team

Noté 5 sur 5 étoiles

Really quick delivery and good value products

I like how easy it was to choose combinations of tie/accessory, and the massive choice of colours.

My only suggestion for improvement would be that some of the ties we got were exactly as expected but some were quite different from the colour shown in the website (turquoise, mulberry) - I wonder if the colour in the photos could be improved to more accurately match the material.

3 septembre 2013
Avis spontané
Noté 5 sur 5 étoiles

Excellent!

Ordered the tie at 12.02 - really simple and fast check out and got an email at 12.15 telling me the item had been dispatched!!! Excellent speedy delivery, great customer service and item was just as described. Thank you so much!

2 septembre 2013
Avis spontané
Noté 5 sur 5 étoiles

Very easy and the service quite well.

I was quite impressed by the speed of everything, from ordering until receiving the items I bought there was just a few days of difference. Very pleased with the service. I recommend it to others.

1 septembre 2013
Avis spontané
Noté 5 sur 5 étoiles

Professional & speedy service!

I was very happy too have stumbled upon the DQT website and I'm happy I found the missing attire & accessories for my groomsmen!!!
Great value for money too!

31 août 2013
Avis spontané
Noté 5 sur 5 étoiles

brilliant

would recommend to anyone fast and reliable good prices

30 août 2013
Avis spontané
Noté 3 sur 5 étoiles

Excellent when orders are right, not so great when things go wrong

DQT are great, quick service, order sent out and received very quickly - easy to use. Great products too. However - when an incorrect order is sent out - I didn't think DQT were to flexible or accommodating or efficient. I received the wront colour ties which were ordered for a funeral, when I contacted DQT to say I required an immediate replacement I was asked for a photo which I couldn't provide because I was at work and the ties at home. By the time this was all sorted the ties were sent to my work and arrive on the day of the funeral and there was no way for me to collect. Anway - all this could have been sorted out if 1) they acted quickly to resend the correct order as initially requested instead of sticking to their return protocol and 2) could have been sent to home address if emails were promptly answered or (even better) if I could have spoken to someone. That said I would recommend to a friend. Thanks

28 août 2013
Avis spontané
Noté 5 sur 5 étoiles

Good range and delivered quickly

DQT had a good range of ties to pick from for all occasions. Once ordered it was dispatched and delivered very quickly. Also their facebook page allows good opportunities to get a bargin (I won a free tie and handkerchief!)

22 août 2013
Avis spontané

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