We went to the east acton dreams store and was served by a lovely gentleman, Martin. As a couple we were buying our first bed together as were so happy with the way we were treated in this store. Mart... Voir plus
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Iljit she has been so helpful I will definitely come back here she made me comfortable.
I identified mattress on website. Visited store to try it out. Parking available. Was attended to as soon as I was ready for help. Advisor was knowledgeable and showed me other items, I didn't know we... Voir plus
I bought a bed frame 3 weeks ago from dreams Acton branch . on first attempt delivery driver could not find the address even though I gave the correct address. they managed to delivered on one wee... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
8 Western Avenue, W3 7UD, Acton, Royaume-Uni
- 02038904092
4,8
Excellent
131 avis
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Very happy with my otomen bed
We had a great experience the young man who put our bed together was great
He was very fast and professional.
We brought a otomen bed
Very happy with it.
27 décembre 2024
I waited only for more than month,but…
I waited only for more than month,but it's worth the wait.The 2 guys who delivered my bed were very good because they set up my bed carefully and properly,They left their shoes outside,They taught me how to open the bed for me,so that I could keep some of my stuff underneath the bed.Overall,I was satisfied.Thank you.
12 décembre 2024
Good choice of beds
The salesman was friendly and professional. We weren't too sure what bed to buy, and the mattress is something hard to get as there are so many you tend to get confused. But with time, and patience from the salesman we managed to get an amazing bed, mattress. So comfortable, great night's sleep, the delivery was on time, the ppl who assembled the bed very quick and friendly. Overall, worse every penny we paid.
12 décembre 2024
Went to Acton store
Went to Acton store, so helpful, excellent customer service, very knowledgeable, really recommend them
23 novembre 2024
Avis spontané
Bed installation
Helpful staff members gave good advice and knew the products they were selling
Delivery was completed by great staff who installed the bed in correct location removing abd taking away all rubbish
22 novembre 2024
Best customer service I’ve received
My partner and I went in to purchase a bed and mattress and Martin was very helpful throughout. The store was closing but he never rushed us once, he stayed well past the store was closed to process our items. His colleague Noor also stayed to help us complete our transaction. We are very happy with the customer service we received from both of them, we left feeling very content with our purchase!
12 novembre 2024
Avis spontané
The gentleman who helped me purchased…
The gentleman who helped me purchased the bed was fantastic
8 novembre 2024
excellent quality products
I found excellent quality products and kind and competent staff.
18 octobre 2024
Avis spontané
The guys tydied up as they went along…
The guys tydied up as they went along very friendly.
28 septembre 2024
Great new mattress
We enjoy our new mattress, really comfortable. Dreams staff were very helpful and the delivery men were spot on.
7 septembre 2024
Delivery and collection was smooth
Delivery and collection was smooth.
The drivers were polite and efficient and friendly
It’s very important for women
This company doesn’t send arrogant men who treat women with contempt and I have had that with 2 other companies and so have my friends
These ones can be trusted
Also time of delivery warning good
The bed very comfortable
The sales staff informed and patient
23 août 2024
Good service
3 août 2024
I received very good service in the…
I received very good service in the store the staff were very helpful and the delivery turned up on the time I was quoted also the fixing of the bed was perfect and I was delighted no problems at all.
3 août 2024
I’m very satisfied!
28 juillet 2024
Professional service
I'm impressed with the service of Rob J and Daivid M who came to assemble the ottomon and deliver the mattress, they were most professional, polite and friendly.
27 juillet 2024
I love my new mattress
I identified mattress on website. Visited store to try it out. Parking available. Was attended to as soon as I was ready for help. Advisor was knowledgeable and showed me other items, I didn't know were available. Sales processing system could do with improvement. Enjoyable experience. The mattress has been life changing! I wake up refreshed and ready to start a new day. Thanks Dreams for delivering what you promise.
26 mai 2024
The guys were very friendly & put…
The guys were very friendly & put together the sofa bed in no time at all
13 juillet 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Hi dream is bad company no have any…
Hi dream is bad company no have any experience about the customer service and no help any about the product I buy before one product the product I have some issues and now l lost my money and the product I don’t use any more thank you next time don’t buy anything for dreem
2 juillet 2024
Avis spontané
Réponse de Dreams - Acton
Good afternoon Mustafa
Thank you for leaving us your feedback.
I am sorry to hear that you are experiencing an issue with a product you purchased.
Unfortunately, your order details did not come through with your review, so we have requested this via Trustpilot.
I hope to receive your order details soon.
Many thanks,
Kishan
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