Both the lady at the store when I ordered was extremely helpful and both the delivery men were also extremely helpful. All the staff I dealt with were helpful and very polite
Établissement
Changer d'établissementUnit 2C, The Peel Centre,, Skimped Hill Lane, RG12 1EN Bracknell, GB
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Lisez les avis des autres
Very helpful salesperson. Delivery was when I wanted it. The bed is so comfortable. Frame fitted quickly and efficiently.
Helpful staff in the shop and very pleasant delivery guys. I used the test bed in the shop to help decide which mattress to have and the one I decided on has been great, very comfortable. No complaint... Voir plus
The bed was a little firm for the first week, but we have got used to it now, definitely helps me sleep a lot better than my previous mattress. The pillows that came as part of the bundle I did not m... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Unit 2C, The Peel Centre,, Skimped Hill Lane, RG12 1EN, Bracknell, Royaume-Uni
- 01344 558186
4,7
Excellent
91 avis
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Excellent advice
17 mai 2025
Absolutely brilliant
Absolutely brilliant. Alex at the Bracknell branch was a delight. Can’t wait for our new mattress to arrive, the process of finding and purchasing it was strangely pleasant!
20 juillet 2025
Avis spontané
Dreams in Bracknell outstanding service…
Dreams in Bracknell outstanding service from the team all of them but I had Alex and Ollie helping me with choosing the best bed
24 juin 2025
Avis spontané
Our last mattress from Dreams lasted…
Our last mattress from Dreams lasted twenty years, purchased from there Camberley store Yes they are more expensive than the online suppliers, but they last forever. We only had to buy a new one as we had a rather nasty roof leak. This ne mattress is just so comfortable and will see me mand the wife out for the next 20 years. So I highly recommenced. Thank you Dreams.
11 juillet 2025
My whole experience was excellent from…
My whole experience was excellent from start to finish the patience of all the staff I dealt with was second to none and I am more than happy that I took my custom to Dreams and will do again in the future.
21 juin 2025
Fantastic Staff, not pushy at all!
Fantastic Staff, not pushy at all! had a terrible experience in an alternative bed company and Dreams are MILES ahead with the service they gave, the genuine care and attention given to me and my partner was exemplary! Thankyou Dreams Bracknell
20 juin 2025
Avis spontané
Alex was very helpful in the Bracknell…
Alex was very helpful in the Bracknell store and very knowledgeable about the beds.
18 juin 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Poor after care …
I found a lovely mattress didnt qualify for finance so cancelled the order. Have waited 12 days so far for my refund. Called most days and they tried to take off the pillows for return despite not using them and signing them back for return.
I finally got through to someone in customer service after a hold of 25 minutes. They were apparently waiting for my bank details ( despite giving these in store. ) no communication given about this so been waiting. And still potentially waiting for up to 10 days. Meanwhile have been sleeping on a the floor as couldn't go back into dreams till they sent me back my money !!!! Awful customer service . Very disapointed as really wanted tongo back here to buy a mattresss
4 juin 2025
Avis spontané
Réponse de Dreams - Bracknell
Good afternoon Louise,
I am sorry to hear that your finance application was unsuccessful and that you are yet to receive the refund of your deposit.
In order to look into this for you, I have requested your order details via Trustpilot and I hope to receive this information soon.
Many thanks,
Kishan
Jasmine helpful
Jasmine was very helpful, answered my questions and spent a lot of time with me to find me the right mattress.
10 mai 2025
Avis spontané
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