Absolutely love the new bed, exactly what we asked for in every way. Harry at the Gloucester store definately deserves a pay rise and was so friendly and efficient, have taken one star off as our free... Voir plus
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Lisez les avis des autres
At Dreams you will be guided from start to finish by their warm, welcoming and knowledgeable staff. The decision to purchase a new bed or mattress is a big one and you need to feel like your needs and... Voir plus
Kevin in the Gloucester store was superb. After a difficult day being let down he found us a base, mattress and pillows all to be delivered in 8 days. The team who delivered and built the bed, 2 Cardi... Voir plus
Shaun was extremely helpful in guiding us to choosing the right matress for us. He set us up on the test matress to asses what level of firmness would be correct for us. With this information we were... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
The Peel Centre, GL1 5SF, Gloucester, Royaume-Uni
- 01452 300008
4,8
Excellent
337 avis
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Fantastic service from Harry…
Fantastic service from Harry who helped me buy best ever Tempur pillows. When it comes time for a new mattress, I will go to Dreams Gloucester.
3 janvier 2026
Avis spontané
Great mattress
Great mattress, beware of the depth of it as it’s a fair bit higher than its predecessor but for us it’s a perfect, extremely comfortable mattress which improves our sleep quality
28 décembre 2025
A really helpful sales manager in…
A really helpful sales manager in determining our individual needs through using the special adjustable mattress in the store. We are really happy with our new mattress and
are happy to recommend Dreams in future.
12 décembre 2025
Excellent levels of service throughout
We received excellent advice and help from Jack the representative at Dreams, Gloucester and this was followed through with the same high level of service from their customer care team. We will certainly be buying our next mattress from Dreams
28 décembre 2025
New mattress
The mattress was delivered on time and with no fuss at all. The delivery crew were polite and helpful. Within matter of less than 15 minutes the old mattress was removed and the new one on the bed.
21 novembre 2025
Excellent service in Gloucester store
Excellent service in Gloucester store. The staff were great couldn’t help me enough. Lovely bed
21 janvier 2025
Really easy experience
Really easy experience. The sleep machine helped to identify the best mattress option for us and was much more detailed than it was a few years ago. Jack at the Gloucester store was great to deal with and very friendly. Overall very happy!
15 novembre 2025
Avis spontané
From choosing to sleeping all brilliant
2 people in Dreams Gloucester went out of their way to help me choose a new bed and mattress. It was delivered on the day and time promised and it’s very comfortable. Many thanks.
21 novembre 2025
Everything was great
Everything was great, from the time I walked into the shop till time I had my first night's sleep on the new mattress.
15 novembre 2025
We have fantastic service
We have used Dreams over the years and always found them to give and excellent customer care and service. Won’t go anywhere else. Big thank you to the Dreams team!
20 septembre 2025
Dreams Sleepmatch
The Dreams Sleepmatch made it so much easier to find the right mattress.
The staff at Gloucester are all very friendly and knowledgeable. We did not feel rushed into making a purchase.
8 novembre 2025
Avis spontané
Absolutely amazing love our new bed and…
Absolutely amazing love our new bed and the delivery team were amazing so professional and helpful
20 octobre 2025
Definitely recommend this store
I recommend all my friends to go to Dreams Gloucester if they need a bed/mattress/bedding. The staff are absolutely so knowledgeable especially Louise who I’ve seen a few times now.(I hope I have her name right). She isn’t at all pushy but gave me loads of information which allowed me to make the right choice without feeling under pressure. The mattress and pillow are just perfect . The mattress arrived on time with no bother or hold ups. The easiest purchase and delivery ever. Thank you
29 septembre 2025
The gentleman done a perfect job its…
The gentleman done a perfect job its just greatest tell them im sooooooooooooooooooo happy thankyou
3 octobre 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Defective product, poor response
We bought a TV bed. The electrics in the bed failed in the first 30 minutes of use. I'm an electrician so using my socket tester, I tested the socket in the bed and there is a neutral fault. Reported the fault the next day and we're still waiting for a remedy, just being passed onto other departments. I bought the bed from Dreams, it's up to them to fix it. Just feel like loading it up in my trailer and taking it back to the Gloucester store we ordered it from for a refund. Really poor service, No one we are in touch with wants to take ownership of the fault.
6 septembre 2025
Avis spontané
Réponse de Dreams - Gloucester
Good Afternoon, Simon Morgan.
Thank you for taking the time to leave your review.
I am very sorry to hear that you are having a problem with your TV bedframe, so I can look into this further I have requested some further information from Trustpilot and I look forward to speaking with you soon.
Kind Regards,
Faye
Harry (peel centre) Gloucester was…
Harry (peel centre) Gloucester was excellent
Delivery was excellent too, kept us informed at every stage and worked so swiftly and efficiently to assemble the bed, our grandson is delighted ✅
12 septembre 2025
Outstanding service 5 star for sure
12 septembre 2025
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