Great service in the Lowestoft store.Very helpful,patient with the mother in law who’s was buying the bed.All dates and times were met that we were told.The delivery was excellent,delivery team very h... Voir plus
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Lisez les avis des autres
We had a really great experience buying our bed. Michaela was incredibly friendly, approachable, and genuinely helpful throughout the whole process. She took the time to help us choose the right bed... Voir plus
Brilliant service and with the aid of the sleepmatch, which uses a number of inbuilt sensors to take statistical measurements, you get a result of the absolute best mattresses specifically for your we... Voir plus
From the staff in the shop who were really helpful. Tape measure in hand and a coffee while sorting out the order, to the two delivery men. Service was excellent. Shoe covers on, polite, helpful, smi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Unit 4 Peto Way, NR32 2ED, Lowestoft, Royaume-Uni
- 01502418056
4,6
Excellent
88 avis
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Fantastic friendly staff
31 janvier 2024
sweet dreams in lowestoft
excellent helpful staff , delivered on time , price very good
13 janvier 2024
very happy with purchase
From start to finish the service was outstanding. Myself and my husband was not sure what mattress to get and right for our needs but was reassured by staff to try the machine they had in your store. Excellent choice and a reasonable price. Great delivery delivers too. Well mannered-even took off their shoes when coming into our home. Thank you.
27 novembre 2023
Couldn't ask for better
Both of the staff, Stephen and Makayla, were extremely helpful with helping us find our perfect bed frame. The store was warm and welcoming and the delivery team were punctual, friendly and efficient with the delivery and assembly of our new bed, 5* all around!
25 novembre 2023
Great service
From when we walked into the shop we were Warmley welcome with coffee and tea and to delivery was early and fitting service as well it was like a walk in the park excellent service
3 novembre 2023
Excellent service alround
Really happy with the service from the helpful staff in the showroom to the excellent service from the delivery staff
26 octobre 2023
Dreams were so helpful and the ladies…
Dreams were so helpful and the ladies at Lowestoft branch were so courteous too. I had a bad experience with another bed company who promised a certain date, but after our purchase when we rang for an update, we found out we wouldn't get delivery when promised, so cancelled that order, so 10 out of 10 with yourselves. Thank you.
19 octobre 2023
Bags of storage space and the bed is…
Bags of storage space and the bed is mega comfortable and stylish in looks
15 octobre 2023
Brilliant service from sales and super…
Brilliant service from sales and super delivery service from drivers !!
1 octobre 2023
staff were very helpful
Dreams staff were very helpful and informative. Delivery was on time delivered by caring and helpful staff.. my bed and mattress are comfortable and I would recommend you.
29 septembre 2023
I’d use again!
From ordering to delivery everything went smoothly. The mattresses are lovely and comfortable.
23 septembre 2023
Fantastic assistance
Staff were very friendly and helpful they explained everything and gave me all the time needed for me to make my choice and purchase
31 août 2023
The young lady who helped us was very…
The young lady who helped us was very patient and listened to all our needs. Tried the bed match to find the perfect mattress for us. Took us around to all the suitable items while we tested each one until we made our choice. Very polite and extremely helpful.
27 août 2023
Very helpful staff
21 juin 2023
We first visited a Dreams store to get…
We first visited a Dreams store to get some advice on what would be best, the staff was very knowledgeable, very helpful and polite, once we decided we ordered the product the following day. I couldn’t believe how soon we could have it delivered and the delivery guys were just as helpful, polite and knowledgeable.
8 mai 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
We purchased a new mattress in December and it was the biggest mistake of my life
We purchased a new mattress in December 2022, for the first month it was the best £1000 I had ever spent, but then the mattress started to sag. I popped into the shop and they advised to make sure I was turning the mattress regularly so I said that I would give it a while longer. We are now 5 months into this and the mattress has now sagged so much it is like laying in a hole. I now wake several times in the night in pain.
After calling back into the shop I was told that someone would come out to inspect it. Well they turned up today and stated that it was natural settlement. Well I can honestly state that it is not a dream I am now going to have to take it off the bed and put the cheap one back on that came with a budget bed (it is not comfortable but at least I do not wake up in pain during the night.
I can not praise the store staff as they have been extremely helpful and friendly but the Hyde and sleep mattress complete with its extended warranty was the biggest waste of £1000 I have ever spent.
31 mai 2023
Avis spontané
Réponse de Dreams - Lowestoft
Good afternoon Leonard
Thank you for taking the time to speak to me today. I am sorry for the issues this matter has caused you.
I am glad we have reached an amicable resolution to the matter, and should you require any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Very helpful staff and polite friendly…
Very helpful staff and polite friendly delivery drivers.
New bed and mattress are very cosy.
9 mai 2023
Great customer service
Great staff, very knowledgeable, polite, helpful and freindly. Store was well laid out and roomy. Good choice of products. We are very happy with our purchase and will definitely returning again in the future.
29 avril 2023
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