Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... Voir plus
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Lisez les avis des autres
Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... Voir plus
Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... Voir plus
Extremely helpful from start to finish, Scott met us promptly, got us set up with the "Dream Machine", took us over numerous options, we left to do our own research before returning to close the d... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, Royaume-Uni
- 01752874174
4,9
Excellent
362 avis
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Very helpful
Very helpful, delivery was exceptionally quick and assembly technician pleasant, polite and knowledgeable
21 avril 2025
Both of the men that delivered the bed… they delivered
Both of the men that delivered the bed were first class
19 avril 2025
Mattress really comfortable and all…
Mattress really comfortable and all delivered as agreed
11 avril 2025
Salesman was amazing
Salesman was amazing, really relaxed and friendly and not at all pushy. Was great getting the free bits too
6 avril 2025
Showroom advisor was so knowledgeable
Showroom advisor was so knowledgeable
And professional
4 avril 2025
Great professional friendly service…
Great professional friendly service that listened to, and valued our needs. Relaxed transaction treated us with respect. Without question, we would recommend and use again.
20 mars 2025
Wonderful experience.
Just come back from a visit to Dreams. What a ver pleasant person PAUL is.
My experience was awsome never be treated so well, excellent service and excellent staff thank you Paul😁
17 mars 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Too firm
Bed felt more comfortable in the showroom, much too firm at home, a park bench springs to mind.
9 mars 2025
Réponse de Dreams - Plymouth Coypool
Good afternoon,
Thank for taking the time for leaving us your feedback and for speaking with me today.
I am sorry to hear that you are finding your mattress to feel a lot firmer than the one you tried in store.
As we discussed, as this is a new mattress, you should notice that it settles over the next couple of weeks and feel a lot more like the the mattress you tried in store.
Should you wish to explore the option of our 100-Night Comfort Guarantee, please do not hesitate to contact us. We will be happy to help.
Many thanks,
Kishan
Terrible customer service
I purchased my mattress just under 12 months ago when I started to feel the mattress was sinking either side making sleeping uncomfortable and waking up with thigh pain and shoulder pain during the night I returned to the store to seek advise I had done everything I was told to do rotate the mattress! use a mattress protecter etc! I sent pics to the store who passed these on to customer service after a visit today from the technician emmiera group I was told my mattress was fine as it was in the mattress settlement stage what 12 months later!! So they refused to help me anymore saying it's down to customer service they can't do no more! Really didn't want to help me!!! I wish i hadn't wasted my money on this company as after purchasing 8 yrs warranty and not being able to use it is a joke!!! Well never buy anything from dreams again.
7 mars 2025
Avis spontané
Réponse de Dreams - Plymouth Coypool
Good afternoon Sue,
Thank you for your recent review.
We are sorry to hear that you are unhappy with the quality of your mattress and the inspection that took place.
I have tried to call you today to discuss this further but was unable to reach you. I have sent you an email in the meantime and will await your response.
I look forward to hearing from you.
Kind Regards,
Wayne
Totally recommend Dreams.
Lovely company to deal with. Everything was explained in the shop and delivery a few weeks later. Communication was great too regarding my delivery and had a 2 hour time slot. Delivery guys were friendly and polite. Totally recommend the service from Dreams.
1 mars 2025
Very welcoming when first in store no…
Very welcoming when first in store no pushy people trying to sell you something very helpful staff helping to choose what we needed
21 février 2025
From the first contact on January 17th…
From the first contact on January 17th with the salesman in the store, the use of technology to help with the choice of product, through to the delivery on the 11th of February by the 2 lads. There was nothing but courtesy, politeness and knowledgeable professionalism. Having spent 16 years in the same business I appreciate the whole process that makes a satisfied customer and we are very satified customers.
17 janvier 2025
⭐️⭐️⭐️⭐️⭐️ excellent
Helpful and knowledgeable staff
Jane answered all our questions and helped us choose a mattress to suit our needs and requirements
Made us a cup of coffee and made us feel very welcome while we arranged our delivery
Would highly recommend
Our mattress arrived within seven weeks and I have to say it was well worth the wait. We’ve slept very well since it was delivered
20 février 2025
Great service from start to finish
Great service from start to finish. From entering the store to get into bed for the most comfortable last night sleep I've had in about 20 years.
8 février 2025
Good no fuss experience
22 janvier 2025
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