Dreams - Redditch Avis 

2nd UPDATE - on 20/5/25 Krishan Parmar contacted me and had investigated the various prices. He not only matched the online price but gave a further discount as a goodwill gesture. I am very grateful to him for investigating and saving my mother some money. I just wish the store staff had checked and matched the online price at the outset.

UPDATE: Sent required information to Dreams. No contact whatsoever. No suggestion that they would match their online price and refund £25.
If anyone uses their old mattress removal service, be aware that you’re paying £55 but will be required to wholly cover it yourself. If you are elderly or disabled, please don’t bother to pay for this service as they won’t collect the mattress if it’s not covered. There are a host of other requirements too. You will be better off with a removal or clearance firm and I wish we had known this previously.

INITIAL REVIEW:
Went in store to help my mother purchase a new mattress. The woman in the store appeared to only show my mother the most expensive mattresses starting at over £1k. My mother picked another & was told 10% discount would be applied, which it was. However the price online without any discount applied is still £25 cheaper. Appalled by this.

Great service from start to finish Geoff was very professional knowledgeable listened to what we wanted it and advised us on the best mattresses and pillows after being on the machine to analyse our bodies

Excellent customer service in store by all the staff and also by the delivery team on our second purchase from the Redditch store over the last 2 years
Many thanks to Gemma ,Nicky and Jack for spending time with me to ensure I got the correct bed and mattress for my health needs . Thank you to the extremely professional and friendly team at the Redditch store
Also the delivery team were excellent Ash and Barrington were also so punctual, helpful , polite and respectful of our property when they delivered the bed and mattress , making sure everything was in order before the left
Thank you so much team Dreams Redditch

From the minute we walked in we was made to feel welcome, not pressured , this is a lovely store great customer service, even got a coffee and the mattress we purchased is fantastic

The men delivered in the time slot, texted to let us know when they would arrive and delivered with professionalism and were very friendly

Experience was great lovely lady explained everything to us showed us round to try a lot of beds before we decided on one.

Friendly,helpful no pressure, explaining items prices etc very pleased all round

Did the test bed experience, it recommended a certain type of mattress, which initially I was unsure of, I've now had the bed for a few weeks, and it's proved to be beautifully comfortable, I would certainly recommend using Dreams.

From the moment we stepped through the door Nikki welcomed us & guided us whilst selecting our new bed & mattress. Excellent service & bed & mattress are perfect. So comfortable & the bed looks great.
We had a discount on the bed & added extra pillows & duvet with free delivery. We will definitely recommend Dreams to our family & friends.
The delivery team were very polite & professional, assembled the bed & mattress & asked us to check everything before they left.

Gemma at dreams redditch could not have been more helpful. She literally went out of her way to ensure we received our sofabed for n exactly the day and time it was needed, not in redditch but in London! Very very grateful to her for her kindness and efficiency. The best experience possible!

Dreams delivered my new bed on time, the team of 3 men were very efficient, professional, considerate and knowledgeable on the product. Would definitely recommend this company going forward.

We experienced great customer service throughout the whole process of purchasing out new bed. Every member of staff we encountered, both in the showroom and during delivery were helpful, knowledgeable, informative and extremely polite. We received all of the regular delivery updates as explained to us at point of purchase and our bed was delivered within the scheduled time slot. We are delighted with our new bed!

Mattress very comfortable

It has made no difference, in fact life is worse with this product. If I could I would demand a refund.

Great service from sale to delivery and completion. Great bed, so comfy

Brilliant bed my daughter loves it. Delivery was perfect no complaints

In store colleagues helping us choose the right bed and mattress. Delivery and set up excellent.

We have had great service every time we have visited or phoned Dreams, very impressed with the whole process and will definitely recommend. Thank you very much!

Jack was the sales person. Pleasant from the off and maintained his sales approach throughout and not ever pushy. Happy to discuss without prejudice the pros and cons of the different mattresses chosen for us by 'the machine'.
A pleasure to be sold to by him and a good representative for Dreams.