Dreams - Redditch Avis 

231
TrustScore 5 sur 5

4,8

Unit1 Washford Trade Park, B98 0GZ Redditch, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

If you want really good service and great advice this is the place to buy a bed . Sandra was great very helpful and when we changed our minds and changed our order Sandra changed it all for us with n... Voir plus

Noté 5 sur 5 étoiles

Thanks to dreams in Redditch and salesmen Steven who was most genuinely helpful and knowledgeable of his job we are now the proud owners of a beautiful king size lift up divan tempur springless n... Voir plus

Noté 4 sur 5 étoiles

Good customer service but issue with product missing velcro More concerning is that Dreams website states that beds are made at Oldbury in the West Midlands whereas mine was stamped MADE IN... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service, great friendly staff, fab communication. New mattress delivered and old one taken away from first floor flat in around 10 minutes max. Cannot fault. Would highly recommend from poin... Voir plus


À propos de l'entreprise

  1. Magasin de lits
  2. Magasin de literie
  3. Magasin de meubles de chambre à coucher
  4. Magasin de matelas

Écrit par l'entreprise

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Écrit par l'entreprise

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Coordonnées de contact

  • Unit1 Washford Trade Park, B98 0GZ, Redditch, Royaume-Uni

  • 01527353144

4,8

Excellent

TrustScore 5 sur 5

231 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,8

Tous les avis

(231)

13 450 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service and product

Great sales team, listened to what we wanted and gave excellent advice which was within our piece range. Delivery was superb and kept informed of delivery slot and updated by drivers when they were on the way. Mattress is perfect!

30 août 2025
Noté 5 sur 5 étoiles

Great Dreams Redditch shop

Visited Redditch store yesterday and was
Looked after by Nichola. We were unsure
what type of mattress we were looking for but were soon guided , tried the sleep match and rested on many beds ! After being left alone to chat and a hot drink , we
made up our mind . We are now waiting for delivery . Thank you again for all your advice

23 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Dreams experience

From start to finish the service was brilliant. Stephen who helped us in the shop . Couldn't have been more thorough. Even offered us tea which was lovely. I was kept informed on the progress of my delivery. They were on time. Very polite and respectful of the property and did an amazing job.

20 août 2025
Noté 5 sur 5 étoiles

From when I entered the store I was…

From when I entered the store I was welcomed and asked questions about what I was looking for . I lay on the virtual bed which obviously moulded to my body from which I thought was a really good idea . The assistant had some useful ideas and good advice to give me throughout my experience proceeded to show me the exact type of mattress I was looking for in several types . Her instructions on warranty etc was clear and precise after ordering my mattress.
The delivery came exactly when they said it would with excellent communications on the day with a warm and friendly delivery service .

20 août 2025
Noté 5 sur 5 étoiles

Top Draw

Great attention at the store. Friendly service.
Delivery on time and efficient.
Good quality bed.

25 juillet 2025
Noté 5 sur 5 étoiles

FInally got a new bed 👍👍😁

We recently looked at purchasing a long needed new bed and after looking around other bed stores we tried our local Dreams bed shop (Redditch, Worcestershire), we had no idea what we were looking for and from the moment we entered the shop the helpful staff couldn't do enough to help without the usual annoying sales pressure we had got in other shops.
We were put on the Sleep Match machine and it quickly identified the perfect mattress for me and my partner.

The sales team were very knowledgeable and were very friendly and chatty without being pushy for the sale, this made the whole experience very enjoyable.

I would highly recommend buying from Dreams Redditch and specifically Geoff who helped us along the way and even quickly resolved a slight issue following purchase which could of been a potential problem, customer service at its best 👍👍👍

26 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Brilliant service from start to finish.

Our whole experience of choosing and buying our bed was very easy and we had very good advice from everyone in the shop. It was delivered on time and put together well by well-informed people. We love our new bed. It is so comfortable and looks very stylish!

1 juin 2025
Noté 5 sur 5 étoiles

Issues at first, but customer service is outstanding!

I originally had issue with the comfort of the mattresses that the sleep system matches you with.
Since then, pleased to say there was an expedited resolve to said issue, and New mattresses have been arranged for delivery in a few weeks time.
I must say, the Dreams staff have really put the customer first, and I have no problems recommending them as THE PLACE TO BUY YOUR NEXT BED! Rest assured, you will be looked after.

1 juin 2025
Logo de Dreams - Redditch

Réponse de Dreams - Redditch

Good afternoon Darren,

Thank you for taking the time to leave us your review.

I am sorry to hear that the bed was darker than the swatch you saw in store and I am also sorry to hear that you are not getting on with your mattress.

In order to offer my assistance, I did try to call you but as I could not reach you, I have sent you an email and I do hope to hear from you soon.

Many thanks,

Kishan

Noté 5 sur 5 étoiles

I was served by a very polite young man…

I was served by a very polite young man named Jack. He was very patient whilst l decided on the bed l would like. Jack explained the different type of beds that would benefit me. Really pleased with the service l received.
Delivery was good arrived on the date l was told they were also very good. Good service all the way.

25 mai 2025
Noté 5 sur 5 étoiles

Fantastic

We had an amazing sale assistant called 'Niki'. She was so helpful and spent so much time with. She really knew all about the various beds and mattresses. Superb service. Would highly recommend this store for anyone looking to purchase a new bed.

20 avril 2025
Avis spontané

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