Really good experience with this company! We were picked up by a lovely driver from the airport and brought to the site office where we were greeted by AJ who went through everything with us. Very sea... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementKarl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ BELFAST, NORTH IRELAND, GB
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Lisez les avis des autres
Excellent service and value for money. Rented car for 4 days. Was picked up by shuttle 5 mins after phoning. The process at pick up was straightforward, quick and the staff member (RG) friendly a... Voir plus
L'entreprise a répondu
AJ was fantastic!! They went above and beyond to help us and we’re so kind!! Definitely recommend using them for any car rentals!!
L'entreprise a répondu
Awful service. They are using Booking.com policies to cancel delayed collection so they charge 3 times the price and give you what car they have available. I'd expect much more from a company than hid... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Drivalia UK - BELFAST INTL AIRPORT
Écrit par l'entreprise
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Coordonnées de contact
Karl Business Park. 92 Old Ballyrobin Road., Belfast, BT41 4TJ, BELFAST, NORTH IRELAND, Royaume-Uni
- 028 9244 8755
4,3
Excellent
422 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Nick was fabulous when picking up the…
Nick was fabulous when picking up the car, very welcoming and informative. Would definitely recommend. 😊
12 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The staff Alan and rohit made the…
The staff Alan and rohit made the process easy and smooth and Nick the manager was great helped us, the car was great we loved the drive and the experience
11 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rohit and Alan both are great,
Rohit and Alan both are great,, would definitely recommend Drivalia Belfast
11 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Undisclosed charges added £274 to our car hire, no clarity from booking to desk
Booked via easyJet/CarTrawler for a family wedding trip to Belfast. At the Drivalia desk we got hit with two charges we weren't properly told about: £202.18 because we didn't have a credit card (only a debit card), and £72.01 for crossing from Northern Ireland into the Republic of Ireland, which was never mentioned at booking.
The credit card requirement was buried as one vague line in a long confirmation email ("a credit card... for deposit purposes") five months before travel. It only became clear it was mandatory, and that a debit card would be refused outright, in a reminder email 4 days before pickup. By then it was too late to sort out. The cross border charge wasn't disclosed anywhere before we got to the desk.
We weren't the only ones either. Three other families travelling for the same wedding were caught out by the exact same credit card issue on the same day. Looking at other reviews here, this seems to be a recurring pattern rather than a one off mistake.
It turned what should have been a straightforward pickup into a stressful, expensive start to an important trip.
If you're booking with Drivalia, read every line of every email closely, and call ahead to confirm exactly what card and documents you need. Don't just rely on the booking confirmation.
If you paid by debit card, ask your bank about a chargeback. If it's not resolved, small claims (MCOL) is an option for amounts like this.
7 août 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
Great service, AJ was very friendly and accommodating. Nice car upgrade as well.
31 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Super friendly and efficient service-…
Super friendly and efficient service- would definitely recommend and use again!
29 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent experience
Fantastic service from booking to dropping off the car.
RK made the process effortless when we picked the car up. You get offered the additional insurance to reduce your excess, but they are not pushy if you say no.
Will certainly be using them again and highly recommend them.
18 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Firstly Drivalia pick you up at Belfast…
Firstly Drivalia pick you up at Belfast airport and drive for ten minutes to a rural location where you have no bearings of where you are. They then give you 4 options of excess/insurance from £200 to £300 or you can pay £1500 which is a holding fee. This holding fee can only be an option if you have a credit card. If you only have a Debit card like myself, the holding fee is not an option. They then hit you with a cross border charge that was never mentioned until you are stuck out in the rural location!!
A total scam. Avoid at all costs.
16 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
Drivalia
Overwhelming service, dirty car
We rented a car for 10 days. We called in advance to make sure everything we needed was included. The person on the phone was very nice. When we arrived at the desk 3 guys where there, 2 at the desk and one supervising, we were offered alto change our contract to a full insured car which would only be about 300£ when our renting was about 260£ they kept on including things and saying it was just an extra … per day, making it pretty hard to follow the extra costs even know I kept asking for the full price. We then decided to keep our rental as we initially wanted it. The person at the desk went to speak with the manager, came back and made us a new offer. At this stage we were told it would only be around 380£ with all the extras if we both agreed on leaving a good review right there on both, trustpilot and google. By the end when I was asked to pay the price jumped to about 600£ but at that stage after all the talking I decided to just do it and be able to get the car and go.
We got an “upgraded” car which was very dirty inside and outside, petrol was not full. (My initial contract was a full full).
We managed to have a good trip and were unfortunated on the way back as we were driving to drop by the car a stone hit the windscreen and cracked it. Good we got the extra of the insurance after all but it was very misleading (on purpose) the way the adds on were mentioned also on he contract it doesn’t mention anything of what is included in the full peace of mind insurance which I think would be misleading in their advantage if needed.
I rent car very often and it can be overwhelming and they defo take advantage of it, even know the guys at the counter were nice, the system is made to make you pay extra.
21 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent customer service
Excellent customer service from AJ today, we will definitely use this company again!
20 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Fantastic customer service.
Fantastic customer service.
Would highly recommend
AJ is a legend
20 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
RK was fantastic and really helped us…
RK was fantastic and really helped us out. Everyone else we dealt with were very professional and friendly. Would definitely recommend.
17 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Alan was super helpful
I hadn't organised myself properly. Incorrect name on the booking and forgot my credit card. Alan was really helpful. Can't recommend enough. Will be back!
16 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great experience with this company
Great experience with this company, RK was super helpful, would recommend to a friend.
9 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
DO NOT BOOK HERE - Use SIXT, Enterprise or Budget instead
DO NOT BOOK HERE - all staff trying to fleece you and are crafty trying to upsell and trick you into extra charges for insurance and personal commission. Use SIXT, Enterprise or Budget instead, for a smoother and better experience and deal.
Completely untrustworthy - some double their salary based on commissions alone so they are experts at trying to fleece you. The worst car rental l've ever experienced.
Terrible customer service, terrible location (not at the airport); no signal and broken WiFi; can’t get a shuttle outside of opening hours; poor checkin process including filling in paperwork by hand; requesting unnecessary information like your return flight details; poor selection of cars and there are piles of hidden charges. Cheap prices aren't real. Won't hold car for longer than two hour delay saying it’s due to the booking agent like Skyscanner and will pretend there are only highly expensive cars left if you are late.
My flight was delayed by 24 hours and called them and told me a vehicle would be still available “we will sort you out”. I paid £20 for a two day hire originally and he tried to charge me £73 for a one day hire saying only expensive cars now avail which was not true. He just wrote down the prices and slid them across the desk as don’t think he could say it with a straight face.
I made a new booking for one day hire online 5 mins later with the same company for £20 and ‘magically’ a small vehicle was immediately available. Watch out for Nick as he is the boss and blatantly tried to fleece me; told me that someone upgraded to a bigger car so the small car became available by coincidence in the 5 min that I was booking online. Bullshit from start to finish but watch out, ALL staff are doing the same, with a straight face and I imagine a sense of achievement for fleecing people.
8 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Brilliant and so easy to use and deal…
Brilliant and so easy to use and deal with from start to finish.
Great service and help from RK and Nick.
7 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Nick was great
Nick was great
Very helpful
Easy transaction
Lovely driver too thanks
5 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service provided by RK at the…
Great service provided by RK at the Belfast International Airport site.
3 juillet 2026
Avis spontané
Réponse de Drivalia UK - BELFAST INTL AIRPORT
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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