This is the second time we've used Drive Electric, and once again the experience has been excellent. Communication throughout the process was outstanding, and Erika Burton was incredibly helpful... Voir plus
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I'm delighted with my new Cupra and couldn't be happier with the service I received from Evie at Drive Electric. From start to finish, Evie made the whole process smooth and stress-free. She was al... Voir plus
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Pretty good service by todays standards. I’m only awarding 4 start because we were advised by email the cars would land on 27/28th Nov and we’re called on 1st now to be advised one would be delivered... Voir plus
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This will be the 2nd time we have leased through DE. The first being around 4 years ago (2019). This time was less stellar than lst time in the area of admin post "sale". The sales person was... Voir plus
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À propos de l'entreprise
- Service de location
- aussi dans
- Concessionnaire automobile
- Service de leasing automobile
- Services aux entreprises
Écrit par l'entreprise
Your partner on the road to zero emissions. DriveElectric is the UK's leading expert in electric cars and electric vans. Providing personal and business leasing contracts for all types of electric vehicle, fleet management and consultancy. Our expertise and experience goes beyond leasing options, we have been at the forefront of the EV revolution since we got behind the wheel of our first EV in 2008. Many of our team have worked on UK-significant research projects such as My Electric Avenue and Electric Nation. At DriveElectric we don't just lease electric vehicles, we live and breathe them.
Coordonnées de contact
Tamarisk House, North Leigh Business Park, North Leigh, Witney, Oxfordshire, OX29 6SW, Royaume-Uni
- 01628 899727
- customerservice@drive-electric.co.uk
- www.drive-electric.co.uk
4,4
Excellent
1 k avis
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Drive electric are simply brilliant at…
Drive electric are simply brilliant at what they do. Second time I’ve ordered a car from them. I will do so again in a heartbeat.
8 septembre 2022
Réponse de DriveElectric
Hi Ianin,
Thank you for taking the time to leave your review and we really appreciate your 5-star rating!
We're so pleased to hear that you're not only a returning customer, but also that you will happily have repeat business with us in the future.
It means a lot that you have decided to continue working with us and we will do everything we can to stick to the high level of professionalism and customer service that you expect!
If you have any questions regarding your new lease vehicle, please don't hesitate to get in contact with us.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Everything was easy and very efficient
1 août 2022
Réponse de DriveElectric
Hi Joan,
Thank you for taking your time to leave a brilliant 5 star review.
It is fantastic to hear that your experience at DriveElectric was easy and efficient.
Your feedback is extremely appreciated and will be fed back to the team.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Could improve in communications
I got in touch to lease a new car for when my other lease ran out. The sales guy was helpful, sent over lots of options and it ran pretty smoothly. However I ran into some difficulties with invoices and contracts being sent out more than once. Both paid and signed.. so I was left a little confused to where I stood. I was reassured when I reached out and a credit note for the invoice was raised as this was sent in error. However no word on the additional contract, so I assumed the same and ignored it.
I kept receiving emails from the ops team doing me to sign my contract, each time I responded with a copy of the originally signed contract and received no further information, so assumed everything was ok until a different member of the ops team emailed asking the same thing. Again I reached out to the original sales guy and was reassured everything was in order. A couple of weeks before my car was due I was emailed asking if I was having problems with the contract as it was still showing as not being signed. Turns out they had changed the details in the contract (to my benefit) but no one had informed me of the change, and I was unable to see the difference in the contacts until I started the authentication process. I felt as if the communication could have been dramatically improved, had someone told me the contract I originally signed had been voided to be replaced by the new one it could have saved many frustrating email exchanges.
However in the end the car was delivered a week ahead of schedule and I am enjoying it.
6 septembre 2022
Avis spontané
Réponse de DriveElectric
Hello Katie,
Thank you so much for taking the time to leave a detailed breakdown of your experience with us, we really appreciate it!
As a team we will have a review of our communication process and pinpoint exactly where this miscommunication is taking place so that we can ensure it doesn't happen again. Thank you for highlighting this issue for us.
We will also raise this as a complaint to improve our services, so we'd be really grateful if you could reach out to us at 'customerservice@drive-electric.co.uk', so that we can go into this in a bit more detail.
Other than that, we're so pleased you received your new EV ahead of schedule and we hope you love your new car!
If there's anything else you need during your lease, please don't hesitate to reach out.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Réponse de DriveElectric
Hi Ben,
Thank you for leaving your review and rating us 5-star!
We're so glad you felt that you were kept in contact in touch with throughout the lease process and received good customer service!
If there's ever anything you need help with in the future, please don't hesitate to get in touch.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
It says leave out offensive words ..
It says leave out offensive words ... don't worry, there won't be any. Erika at DriveElectric really on the ball, knows her stuff but still manages to be friendly..
you don't get that from every company. I've been dealing with these guys for over three years and not a single miserable person the phone or at the other end of an email. Stefan
1 septembre 2022
Avis spontané
Réponse de DriveElectric
Hi Stefan,
Thank you for such a lovely review!
Its so nice to hear you have experienced lovely service. We will be sure to pass your feedback to Erika!
We look forward to assisting you throughout your lease.
Thank you for choosing DriveElectric
Kind regards,
Bryony- DriveElectric Customer Experience Advisor
Réponse de DriveElectric
Hi David,
Thank you so much for rating us 5-star and sharing your thoughts about our service!
We take pride in our high customer services so it's great to see this is having an impact.
We're also so happy to hear that the whole process was quick and efficient.
If you have any more questions regarding your new EV, please don't hesitate to get in touch.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Nice car but delivery was questionable.
Staff worked hard to give me the contract I wanted. I got a delivery date but 5 days before the due date I heard nothing so I called to confirm. I was told it had been delayed by up to 1 month. I eventually received the car 1 week after the due date. It was delivered with a very dirty exterior and the tyres were under inflated. This meant I was unable to give it a proper inspection before I signed for receipt. I was also told there was no tyre inflator kit and I would have to get one from a local dealership. After I cleaned up the car it is nice.
30 août 2022
Réponse de DriveElectric
Hi Brian,
Thank you for taking the time to leave us a detailed review. We really appreciate this as it allows us to improve our services and grow as a company.
We're glad to hear that you like your new vehicle and we're sorry you experienced the above mentioned issues on delivery. I will contact you directly to address these issues and find a resolution.
We so hope you enjoy your new EV in the meantime, and if there's anything else you need, please don't hesitate to get in touch.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Great service
Great service, super responsive. We are only a small business but we get a big business support. Thanks team.
30 août 2022
Réponse de DriveElectric
Hi Steve,
Thank you so much for taking the time to review your recent experience with us, and for rating us 5 star!
We like to treat all of our customers with the same high level of service and respect, so we're so glad to hear that you felt the service you received was responsive!
If there is anything you need help with in the future, please don't hesitate to reach out.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Great Customer Service
Everyone at Drive Electric was really helpful.
They went above and beyond to help when my car delivery was delayed by the dealer and were really responsive to my queries before and after the car was delivered.
30 août 2022
Réponse de DriveElectric
Hi Lorraine,
We really appreciate you taking the time to leave us such a positive review and rate us 5-star!
It's great to hear that although you encountered delays, our team was able to provide as much help as possible and answer any questions you had.
If you have any questions regarding your new EV in the future, please don't hesitate to get in touch!
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Awesome company
Awesome company, They help source the finance for my new car and ensure the delivery was seamless. They were always willing to help .
24 août 2022
Réponse de DriveElectric
Hi Samuel,
Thank you for taking the time to leave an awesome review!
It's great to hear that you received found our service seamless and helpful!
We are looking forward to helping you throughout your lease and renewal.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Bryony - DriveElectric Customer Experience Advisor
The entire process from start to finish…
The entire process from start to finish was extremely easy. All my queries were answered quickly and the vehicle was delivered ahead of schedule.
24 août 2022
Réponse de DriveElectric
Hi James,
Firstly, thank you so much for taking the time to review our service and rating us 5-star!
We're so pleased to hear that you experienced a quick and easy process for your order, that's exactly what we aim to provide.
We hope you enjoy your new electric vehicle and if you have any questions in future. please don't hesitate to get in touch!
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Highly recommend
Really well organised. The team is very helpful, I got my car delayed twice but that's because of covid, issues with car shortage etc.. however, the team is trying their best to keep me updated. Really please with the service, highly recommend.
23 août 2022
Réponse de DriveElectric
Good morning,
Thank you for the excellent feedback!
It so good to hear you experienced helpful and organised service. Thank you for your recommendation!
Once again thank you for choosing DriveElectric, we hope you love your new electric vehicle!
Bryony – DriveElectric Customer Experience Advisor
Late delivery
Late delivery - advised driver on his way with the vehicle on 4th and 11th august - finally turned up on 19th August.
We were originally told car would be deliverd by June latest.
21 août 2022
Réponse de DriveElectric
Good morning Joanne,
Firstly, thank you for taking the time to leave a review.
We are so sorry to hear about the delays your delivery experienced and the inconvenience this caused you.
You should have received an email with a case number, this is the reference for the complaint we have set up on your behalf.
This will allow us to look into this in more detail and get back to you with suitable response and solution.
We will also reach out to you to discuss this issue further.
Once again, we apologise and will do everything we can to look into a suitable resolution.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Réponse de DriveElectric
Hi Maurice,
Thank you so much for rating us 5-star!
We're happy to hear that so far everything has been up to your standard and of course we intend to make sure you keep to having no complaints in the future!
If there's ever anything you need, please reach out.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
The car was ordered in March 2022 for…
The car was ordered in March 2022 for delivery in May. It arrived in August 2022! When delivered it looked like it had been off road. Both the inside and outside of a brand new car were filthy. The DS3 is nice though.
18 août 2022
Réponse de DriveElectric
Hi John,
Thank you for taking the time to leave and review and also discuss this matter at length with us.
We are once again really sorry to hear of the condition of the vehicle on arrival. Please be aware that we have fed this back to the necessary escalation point at the dealer group so that they can investigate and rectify any process breakdown that has occurred to minimise the risk of this happening to future customers.
We are thrilled to hear you like the DS3 and hope that the solution presented to you on the phone and upon closure of the service issue was to your satisfaction.
Thank you once again for your feedback, we hope you continue to enjoy your DS3!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Great deal and excellent customer…
Great deal and excellent customer service.
16 août 2022
Avis spontané
Réponse de DriveElectric
Hi Paula,
We really appreciate you taking the time to rate us 5-star and leave such a positive review!
We're so glad your customer experience excellent, it's something we really pride ourselves on!
If you have any questions in the future, please get in touch!
Kind regards,
Barney - DriveElectric Customer Experience Advisor
So far, Everything is Perfect
So far, everything has been perfect. I can't fault Drive Electric, from the initial enquiry right through to receiving the car and free Podpoint charger (which was also installed for free). I have yet to experience the ongoing communication and how they deal with any queries over time, but will update as I go :)
13 août 2022
Avis spontané
Réponse de DriveElectric
Hi Luca,
Thank you for leaving us your honest review, and we're so pleased you rated us 5-star!
We take communication and complaints from both new and current customers very seriously and aim to provide the highest customer satisfaction throughout your whole lease period and beyond.
So if you have any other queries in the future, please don't hesitate to get in touch.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Browns preston
I am very happy with the service received from drive electric thus far. They have managed to get me my car as agreed and I’m very happy. The delivery driver Ian keep in touch with me and he dropped my car off first call.
11 août 2022
Réponse de DriveElectric
Hi Christopher,
Thank you so much for rating us 5-star and taking the time to write your review!
We're very pleased to hear that we have provided you with great service up until now, and we will strive to maintain this service and customer satisfaction throughout your whole experience with us!
If you have any other questions regarding your EV, we will be happy to assist you!
Kind regards,
Barney - DriveElectric Customer Experience Advisor
Excellent Customer Service from Bryony
Excellent Customer Service from Bryony. Had a grumpy customer (me!) due to a further delay in delivery of my electric van and handled it with efficiency and excellent communication of the whys and wherefores (not DriveElectrics fault I know). I kept the contract off the back of her efforts. A credit to your firm
11 août 2022
Avis spontané
Réponse de DriveElectric
Hi,
Thank you for taking the time to leave a fantastic 5 star review!
It is great to hear that Bryony gave you excellent customer service we will be sure to pass the feedback to her and the rest of the DriveElectric team!
No customer is a grumpy customer! We appreciate and understand any frustrations there may have been due to the world wide vehicle delays.
Our job at DriveElectric is to keep our customers up to date as much as possible in an efficient and honest way.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Car delivered very, very dirty and very nearly out of battery.
The process of ordering the car went fairly well. Unfortunately the colour of car that we originally ordered went out of stock before our order was completed and we had to pay more for a premium colour.
We were made aware when we ordered the car that the 3 pin charger was on back order with Kia and may not be delivered with the car but would follow later. This story changed just before delivery to one where if we wanted a 3 pin charger we would need to purchase our own for around £300. I was very unhappy with this and insisted with Drive Electric that the charger was part of the specification for the car and, whilst I could accept a delay, I could not accept that I must purchase my own. Drive Electric suggested that I complain to Kia. I pointed out that my contract was with Drive Electric and not with Kia. When the car was delivered, there was what looks like a third party sourced 3 pin charger in the car which works perfectly well. There was no explanation as to how this charger became part of the delivery.
The car was very, very dirty when it arrived and there was indelible white writing on the windscreen describing the vehicle and the dealership.
The battery was also very nearly flat with less than 2% showing when it was delivered so we couldn't take it even for a short drive without charging the battery for several hours.
We were very dissatisfied with the presentation of the car so I washed the car twice. After each wash I was very dissatisfied with the look of the car. It seemed to me that the car had been sprayed with wax but not properly polished. There was a film of wax and even some lumpy patches which attracted the dust and gave a dull, dusty look. I washed the car a third time and spent 2 hours polishing out the wax film. The car now looks as it should. I am very disappointed that the supplying dealership did not prepare the car properly and delivered it in such a poor state of presentation.
8 août 2022
Réponse de DriveElectric
Hello David,
Thank you very much for rating your recent experience with us, and taking the time to write a review.
Firstly, we're pleased to hear that the process of ordering your car was satisfactory and we apologise that the colour you wanted became unavailable, unfortunately that's out of our control.
The issues that you experienced with Kia regarding their 3 pin plugs is something we are currently working hard to find a solution for, as we fully appreciate how important it is for all drivers to have the ability to charge at home. Unfortunately, this is a dealership and distribution problem, but something we are working hard to try to rectify. Having said that, we're glad you did receive a charger in the end!
It goes without saying that the state of which your vehicle was delivered in is unacceptable and we completely understand your frustrations. We will look into why the vehicle arrived with such low charge and in the state it did. In the meantime, if there's anything else you need help with whilst getting used to your new EV, please don't hesitate to get in touch, or call us on 01628 899727.
Kind regards,
Barney - DriveElectric Customer Experience Advisor
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