Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of is... Voir plus
L'entreprise a répondu
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I had completed my verification and profile photo upload via the web portal but it apparently did not go through. Edelyn from the support team promptly reached out to me within a few hours of my regis... Voir plus
L'entreprise a répondu
Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to... Voir plus
L'entreprise a répondu
I was having some difficulty with my account verification status on DriveLah. That's when I used the chat function to seek assistance. I was assisted by a few agents, namely Doris, Amber and Trixie. A... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Coordonnées de contact
531A Upper Cross Street, 051531, Singapore, Singapour
- +6531389153
- support@drivelah.sg
- www.drivelah.sg
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Gem is a great help to me
Gem is a great help to me, for urgent assistance! Settled my issues and questions at the very minute! Thanks Gem!
28 mars 2026
Avis spontané
Réponse de Drive lah
Hi Yen,
Appreciate you sharing this — great to hear Gem was able to step in and assist you quickly, especially with urgent matters. We’ll be sure to pass your feedback on to Gem.
At Drive lah, we know timely help when you need it most is fundamental to a successful car sharing platform. So it’s wonderful to hear your issues and questions were resolved promptly.
Thanks again for your support.
The Drive lah Team
Very fast response and help by agent
28 mars 2026
Avis spontané
Réponse de Drive lah
Hi Siraj,
Appreciate you sharing your experience — great to hear you received a very fast response and helpful support from our team.
At Drive lah, we’re focused on providing timely and reliable assistance so you can get the help you need without delay. Thanks again for your support.
The Drive lah Team
edelyn was amazing with my request.
edelyn was amazing with my request. prompt and efficient
27 mars 2026
Avis spontané
Réponse de Drive lah
Hi Abdul,
Thanks for the review and the positivity. Great to hear that Edelyn was prompt and efficient in handling your request. We’ll be sure to pass your feedback on to her.
At Drive Lah, we aim to make support both responsive and effective so your experience stays smooth and friction free from start to finish.
Thanks again for your support.
The Drive lah Team
Gd service and prompt reply and…
Gd service and prompt reply and problems solved
27 mars 2026
Avis spontané
Réponse de Drive lah
Hi Roger,
Appreciate you sharing your experience — at Drive Lah, we’re focused on providing responsive support so things can be sorted out quickly and smoothly. So it's great to hear you received good service, prompt replies, and that your issues were resolved effectively.
Thanks again for your support, and we look forward to assisting you whenever needed.
The Drive lah Team
Réponse de Drive lah
Hi Zulkifli,
Appreciate your feedback, and positivity — glad to hear our customer service team was able to provide great help.
At Drive lah, we aim to make support accessible, responsive, and helpful whenever you need it. Thanks again for your support, and we look forward to assisting you again in the future.
The Drive lah Team
A great customer service and fast…
A great customer service and fast reply. Thank u so much. Really appreciate it.
27 mars 2026
Avis spontané
Réponse de Drive lah
Hi Hazel,
Thanks for the positivity and the excellent review. Appreciate you sharing this — great to hear you received fast replies and a positive customer service experience. We’re glad the team was able to assist you when you needed it.
At Drive lah, we aim to keep support responsive and helpful so your experience stays smooth from start to finish. Thanks again for your kind words and support.
The Drive lah Team
Had some issues with my credit money…
Had some issues with my credit money when cancelling my booking but was resolved with the assistance of drivelah staff.Thank you Lai for the prompt reply.
16 mars 2026
Avis spontané
Réponse de Drive lah
Hi Mohamad,
Appreciate you sharing your experience — glad to hear the issue with your credit was resolved with the help of our team. We understand how important it is to have clarity when it comes to cancellations and credits, so it’s great Lai was able to provide a prompt response and assist you through it.
At Drive lah, we’re committed to making sure matters like these are handled efficiently and transparently. We’ll be sure to pass your feedback on to Lai.
Thanks again for your support.
The Drive lah Team
Thumbs up to Trixie
Great service rendered by Trixie. Fast and efficient. Hope to keep it this way of service in future.
26 mars 2026
Avis spontané
Thank you Drivelah team for your help…
Thank you Drivelah team for your help to me as a new host . 🙏😇
25 mars 2026
Avis spontané
Super worker, Evelyn
I have a problem in the verication part however Evelyn was super efficient and fast response to my questions. Solid work Evelyn.
25 mars 2026
Avis spontané
Réponse de Drive lah
Hi Sy,
Thank you for your kind words! We’re so glad to hear you had a great experience with Edelyn and that her friendly service made a positive impression.
At Drive lah, we believe that approachable and responsive support is key to making peer-to-peer car sharing a smooth and enjoyable experience for everyone.
We appreciate your feedback and look forward to assisting you again in the future.
The Drive lah Team
edelyn was effective in helping me with…
edelyn was effective in helping me with my verification, i was told it would take 1-2h but she did it in 10 mins.
21 mars 2026
Avis spontané
Réponse de Drive lah
Hi Yulati,
Thank you for sharing your experience! We’re delighted to hear that Edelyn was able to assist you so efficiently and complete your verification in just 10 minutes — that’s fantastic to hear.
At Drive lah, we strive to make onboarding and verification as quick and seamless as possible so you can get started with peer-to-peer car sharing without unnecessary delays. It’s great to know this reflected in your experience.
We truly appreciate your feedback and look forward to supporting you again whenever you need.
The Drive lah Team
It was my first time getting a booking…
It was my first time getting a booking through DriveLah app. I had alot of difficulties getting through the verification processes. Made several calls to your customer service but my problems still exist. Tried your customer service via watsapp for help. I am very satisfied with the assistance and help given by GEM. I am able to get all my problems resolved while using the Drivelah app.
Thank you. Much appreciated
20 mars 2026
Avis spontané
Réponse de Drive lah
Hi Ismail,
Thank you for sharing your experience, and welcome to your first booking with Drive lah!
We’re sorry to hear you faced some difficulties during the verification process — we understand how frustrating that can be, especially when you’re just getting started. That said, we’re really glad Gem was able to step in via WhatsApp and get everything sorted for you.
Getting new users smoothly onboarded is a big part of making peer-to-peer car sharing easy and accessible, so it’s great to know you were ultimately able to resolve everything and continue using the app with confidence.
We truly appreciate your patience and kind words, and we look forward to supporting you on many more trips ahead!
The Drive lah Team
Réponse de Drive lah
Hi Dio,
Hi Dio
Thank you for your kind feedback! We’re glad to hear you had a great experience with our service.
At Drive lah, we’re committed to making peer-to-peer car sharing simple, reliable, and convenient for our community, and it’s always encouraging to know we’re on the right track.
We appreciate your support and look forward to serving you again soon.
The Drive lah Team
These is my first booking with Drive…
These is my first booking with Drive Lah...disgusted with the host cos last minute did not response after I made arrangements with my family to enter Malaysia...even asked me to go to his hse to take the key. Luckily Melvin is at watsapp to assist me...thank u Melvin for your assistance and your patience is examplary...thank you Melvin
18 mars 2026
Avis spontané
Réponse de Drive lah
Hey Mohd,
Thanks for sharing your experience! We’re really glad Melvin was there to step in and assist you when the host didn’t respond. His patience and support really make a difference in situations like this, especially via WhatsApp.
We’ll be sure to pass your appreciation along. Thanks for choosing Drive lah — here’s to smoother trips ahead!
- The Drive lah Team
Adelyn the customer service was really…
Adelyn the customer service was really fast in my queries and my answer are answered on the spot. Great job
16 mars 2026
Avis spontané
Réponse de Drive lah
Hi Fauzi,
Love hearing this! Thanks for the rave review. We're glad Edelyn could handle your queries quickly and give you answers on the spot.
Thanks for choosing Drive lah — here’s to more seamless trips ahead!
- The Drive lah Team
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