Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of is... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had completed my verification and profile photo upload via the web portal but it apparently did not go through. Edelyn from the support team promptly reached out to me within a few hours of my regis... Voir plus
L'entreprise a répondu
Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to... Voir plus
L'entreprise a répondu
I was having some difficulty with my account verification status on DriveLah. That's when I used the chat function to seek assistance. I was assisted by a few agents, namely Doris, Amber and Trixie. A... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Coordonnées de contact
531A Upper Cross Street, 051531, Singapore, Singapour
- +6531389153
- support@drivelah.sg
- www.drivelah.sg
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had an issue with my booking and it…
I had an issue with my booking and it was resolved very quickly quickly
Highly Recommend
16 mars 2026
Avis spontané
Réponse de Drive lah
Hi Timothy,
Awesome to hear! We’re glad your booking issue was resolved so quickly.
Thanks for recommending Drive lah — here’s to many more smooth and hassle-free trips!
- The Drive Lah Team
Amazing customer support officer
Amazing customer support officer. Made everything easy and quick. Thanks
15 mars 2026
Avis spontané
Réponse de Drive lah
Hi Farrah,
Love hearing this! Glad our team could make everything easy and quick for you.
Thanks for choosing Drive lah — here’s to many smooth trips ahead!
- The Drive lah Team
Edelyn was helpful on the chat while…
Edelyn was helpful on the chat while addressing my issues due to verification. Through her instructions, I was able to verify my account. Thank you
14 mars 2026
Avis spontané
Réponse de Drive lah
Hi Adam,
Great to hear Edelyn could guide you through the verification smoothly. Clear steps and quick support make all the difference.
Thanks for choosing Drive Lah — glad we could get you up and running and thaks for the excellent review.
- The Drive lah Team
Quick replies
Quick replies, gotta love it.
DriveLah helped me resolve my account issue within minutes.
14 mars 2026
Avis spontané
Réponse de Drive lah
Hi Zack,
Gotta love hearing this! — quick and smooth is exactly how it should be. Glad the team could get your account issue sorted within minutes.
Appreciate you choosing Drive lah!
- The Drive lah Team
Great service quality and prompt…
Great service quality and prompt response from the DriveLah team,l. Special shoutout to Rhea who helped with an incident with a great sense of urgency an customer centricity. I highly recommend DriveLah both as a host and a guest.
14 mars 2026
Avis spontané
Réponse de Drive lah
Hi Madujith,
Thank you for the kind words and recommendation. We’re really glad to hear you had a smooth experience and that the team delivered with speed and quality.
A special shoutout to Rhea for stepping in quickly and handling the situation with care — we’ll be sure to pass this along to her.
Appreciate your support as both a host and guest.
- The Drive lah Team
GEM and team helped a lot and guide me…
GEM and team helped a lot and guide me with patience to solve my problem. Thank you for solving the issue I have. Hope your manager gives you good gradings for your hard work!
13 mars 2026
Avis spontané
Réponse de Drive lah
Hey Lyza,
This is awesome to hear — Gem and the team will be so happy to know their patience and guidance made a difference!
We’ll definitely pass this along (and we agree… top grades deserved!). Thanks for choosing Drive lah — we’ve got your back anytime you need us!
- The Drive lah Team
Helpful and efficient Customer Service
Drive lah Customer Service was very good and efficient. The customer service officer namely Edelyn was very kind and helpful when re-registering my account.
12 mars 2026
Avis spontané
Réponse de Drive lah
Hey John
Love hearing this — smooth and efficient is exactly what we aim for! Huge shoutout to Edelyn for stepping in and making your re-registration easy and stress-free.
Thanks for choosing Drive mate — here’s to more seamless rides ahead!
- The Drive lah Team
fast response time
9 mars 2026
Avis spontané
Réponse de Drive lah
Hi Nur,
Thanks go much so the glowing review. We're glad you had an excellent experience and enjoyed the fast response from support. Enjoy your day!
- The Drive lah Team.
Edelyn assisted me in changing of my…
Edelyn assisted me in changing of my new contact info. Easy to locate customer service and it was fast. Unlike other car sharing platforms.
9 mars 2026
Avis spontané
Réponse de Drive lah
Hi Muhd,
Thank you for sharing your experience! We’re glad Edelyn was able to assist you quickly with updating your contact information and that you found our customer service easy to reach.
We truly appreciate your kind comparison and support. Thanks for choosing Drive lah — we look forward to seeing you again soon.
- The Drive lah Team
My experience with the Drive la CS
My experience with the customer service, Edelyn, was very good. Fast to reply and efficient reply. No hassle transaction with Drive La App.
27 février 2026
Avis spontané
Réponse de Drive lah
Hi Mohamed
Thank you for your great feedback about our customer service and ap! We’re glad to hear Edelyn provided fast, efficient support and made your experience with the Drive lah app smooth and hassle-free.
We’ll be sure to pass on your kind words — thanks for choosing Drive lah, and here’s to many more seamless trips ahead!
- The Drive lah Team
EDELYN good service
EDELYN manages to solve my problem that other agents couldnt.My account has been declined for months when i wanna sign up and the agents cant solve it.But for me EDELYN MANAGES TO DO IT! My account meets the requirements but idk how they all dont approvemy acc
27 février 2026
Avis spontané
Réponse de Drive lah
Hi Agil,
Thank you for sharing your experience! Hooray, we’re really glad to hear that Edelyn was able to resolve your account issue when others couldn’t. Her persistence and expertise really make a difference, and it’s great to know you’re now set up and ready to go.
Welcome to the community — thanks for choosing Drive lah, and here’s to many smooth and hassle-free trips ahead!
- The Drive lah Team
fast response and great service
22 février 2026
Avis spontané
Réponse de Drive lah
Hi Mat,
Thanks for the positive review. We're glad you had an excellent experience. Fast support and excellent service is the Drive lah way!
- The Drive lah Team
Things have improved since
Things have improved since, thanks to some positive interactions with Amber and the support team.
Initially, listing my car for rent was an arduous process. The app and website didn't have the promised features and sometimes gave conflicting responses. Their prompt responses were a plus, though.
15 février 2026
Avis spontané
Réponse de Drive lah
Hi Penny,
Thanks for sharing your experience! We’re glad to hear things have improved and that Amber and the support team were able to make your interactions positive.
We appreciate your feedback about the listing process — it helps us continue improving the app and website so that renting your car is as smooth and hassle-free as possible. Thanks for sticking with Drive Lah, and here’s to even easier trips ahead!
- The Drive lah Team
3 similar active ongoing rental
I had 3 similar active ongoing rental on my app. Rhea assisted me to rectify....just by reopening app.
16 février 2026
Avis spontané
Réponse de Drive lah
Hi Peter,
Thanks for sharing your experience. We’re glad Rhea was able to assist and that everything was resolved after reopening the app. We appreciate you flagging this, and your feedback helps us continue improving the app experience.
Thanks for choosing Drive lah, and feel free to reach out anytime if you need support.
- The Drive lah Team
Resolving issues
Godie was helpful in resolving issues and matter when I had trouble with my ride. Although it took a few days to resolved, the case was closed promptly and efficiently with the right amount of compensation given after the troubles that had happened. Overall, the people at DriveLah are always helpful and responsive when helping with issues. Thank you!
15 février 2026
Avis spontané
Réponse de Drive lah
Hi Abdul,
Thank you for taking the time to share this thoughtful feedback. We’re really glad to hear that Godie was able to support you through the issue and see it through to a fair and efficient resolution. While we always aim to resolve matters as quickly as possible, it’s great to know the outcome and compensation felt right given the circumstances.
We truly appreciate your kind words about our team’s responsiveness and support. Thanks for choosing Drive lah — we’re always here if you need us.
- The Drive lah Team
Rhea was very helpful in assisting with…
Rhea was very helpful in assisting with my request! Good service
12 février 2026
Avis spontané
Réponse de Drive lah
Hi Edmond,
Thanks for the positivity. We're glad Rhea could help you out. Timely, attentive support is what helps make car sharing on Drive lah stress free, and that's the way we like it Enjoy the drive!
- The Drive lah Team
Réponse de Drive lah
Hi Azan ,
Thanks for the positive review. Enjoy your day!
- The Drive lah Team.
Quick verification made possible by…
Quick verification made possible by Jeremy
7 février 2026
Avis spontané
Réponse de Drive lah
Hi Fahim,
Thanks for the positive review. We're glad you were able to get verified quickly.
Welcome to the community, enjoy the drive!
- The Drive lah Team.
Was faced with some issue
Was faced with some issue, and was served by Edelyn. She managed to assist me with my difficulties and resolved it promptly. Thank you for the assistance!
6 février 2026
Avis spontané
Réponse de Drive lah
Hi Yong,
Thanks for sharing your experience!
We’re glad Edelyn was able to step in, sort things out quickly, and get you back on track. We’ll be sure to pass on your thanks to her — support like this is exactly what helps keep car sharing with Drive lah simple and stress-free. Enjoy the drive.
- The Drive lah Team
Glitchy system(?) but very helpful and prompt support team
I had completed my verification and profile photo upload via the web portal but it apparently did not go through. Edelyn from the support team promptly reached out to me within a few hours of my registration to inform me about it and assisted me through the process of getting verified. Her replies were prompt and with her assistance, I completed it within minutes. She was helpful and polite throughout!
5 février 2026
Avis spontané
Réponse de Drive lah
Hi Yong,
Thanks for sharing your experience! We’re glad Edelyn could step in and make the verification process smooth despite the initial hiccup. Proactive outreach, quick, friendly support like this is exactly what makes car sharing with Drive lah friction free — helping you get on the road faster without the usual rental headaches.
Enjoy the drive.
— The Drive lah Team
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